Support Board
Date/Time: Mon, 17 Mar 2025 11:00:34 +0000
Post From: The software is not working for me, what should I do?
| [2022-09-01 19:53:01] |
| Yossef Haim Ben Eliyahu - Posts: 1 |
|
DTC Protocol Server feature not enabled for Sierra Chart account. | 2022-09-01 18:27:49.319 * Reading Internal Order ID file. | 2022-09-01 18:27:49.319 Reading Trade Orders file. | 2022-09-01 18:27:49.386 Reading Trade Positions file. | 2022-09-01 18:27:49.386 Reading Trade Account Data files. | 2022-09-01 18:27:49.386 Software version: 2431 64-bit | 2022-09-01 18:27:49.401 Primary Thread ID: 5492 | 2022-09-01 18:27:49.401 Usage end date: 2022-09-15 | 2022-09-01 18:27:49.401 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2022-09-01 18:27:49.401 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2022-09-01 18:27:49.401 * Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-01 18:27:49.401 Current selected Data/Trading service: SC Data - All Services | 2022-09-01 18:27:49.401 Custom symbol settings values: enabled | 2022-09-01 18:27:49.401 Chart Update Interval: 500 | 2022-09-01 18:27:49.401 Intraday Data Storage Time Unit: 1 | 2022-09-01 18:27:49.401 Time Zone: +00:00:00 (UTC+00) | 2022-09-01 18:27:49.401 2022-09-01 18:27:49 Local computer time in UTC | 2022-09-01 18:27:49.401 2022-09-01 18:27:49 Local computer time in SC Time Zone | 2022-09-01 18:27:49.401 2022-09-01 18:27:49 Server time in UTC | 2022-09-01 18:27:49.401 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-01 18:27:49.401 Program path: C:\SierraChart\ | 2022-09-01 18:27:49.401 Data Files path: C:\SierraChart\Data\ | 2022-09-01 18:27:49.401 OS Version Number: 10.0 | 2022-09-01 18:27:49.402 Locale Setting: C | 2022-09-01 18:27:49.402 DLLs: UserContributedStudies_64.dll | 2022-09-01 18:27:49.402 Allowed protected custom studies: | 2022-09-01 18:27:49.402 Crash reporter started: true | 2022-09-01 18:27:49.402 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-01 18:27:49.416 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-01 18:27:49.436 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-01 18:27:49.452 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-01 18:27:49.452 Received 5 login tokens. | 2022-09-01 18:27:50.207 Symbol settings MD5 received. Request ID: 1. | 2022-09-01 18:27:51.580 Symbol settings are up-to-date for scdataallservices. | 2022-09-01 18:27:51.580 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-09-01 18:27:53.955 XAUUSD 1 Min #1 | Reloading chart. | 2022-09-01 18:27:53.986 XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:54.002 US30 1 Min #3 | Reloading chart. | 2022-09-01 18:27:54.018 USOil 1 Min #4 | Reloading chart. | 2022-09-01 18:27:54.033 ESU22-CME 1 Min #5 | Reloading chart. | 2022-09-01 18:27:54.056 SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:54.065 EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:54.074 EURUSD 5 Min #8 | Reloading chart. | 2022-09-01 18:27:54.081 ESU22-CME #9 | Reloading chart. | 2022-09-01 18:27:54.088 ESU22-CME 1 Min #10 | Reloading chart. | 2022-09-01 18:27:54.263 AAPL-NQTV 5 Min #11 | Reloading chart. | 2022-09-01 18:27:54.271 XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid | 2022-09-01 18:27:54.320 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:54.321 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2022-09-01 18:27:54.323 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2022-09-01 18:27:54.324 ESU22-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.326 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:54.329 EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2022-09-01 18:27:54.331 ESU22-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.333 ESU22-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.339 AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2022-09-01 18:27:54.341 Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.504 Starting HDTimeoutTimer | 2022-09-01 18:27:54.504 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. | 2022-09-01 18:27:54.504 Historical data download ID 1 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.505 Using Bid/Ask average for last trade price for XAUUSD | 2022-09-01 18:27:54.505 Using symbol data fast lookup vector | 2022-09-01 18:27:54.505 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.506 * Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.506 Starting HDTimeoutTimer | 2022-09-01 18:27:54.507 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.507 Historical data download ID 2 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.507 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.519 * Using Bid/Ask average for last trade price for US30 | 2022-09-01 18:27:54.519 Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Intraday data. | 2022-09-01 18:27:54.520 Historical data download ID 3 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.520 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.550 * Using Bid/Ask average for last trade price for USOil | 2022-09-01 18:27:54.550 Historical data service client indicated that downloads are not enabled. Symbol: USOil. Data Type: Intraday data. | 2022-09-01 18:27:54.551 Historical data download ID 4 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.551 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.582 * Using Bid/Ask average for last trade price for EURUSD | 2022-09-01 18:27:54.582 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.582 Historical data download ID 5 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.582 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data. | 2022-09-01 18:27:54.584 Historical data download ID 6 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.584 Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Daily data. | 2022-09-01 18:27:54.596 Historical data download ID 7 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.596 Using Bid/Ask average for last trade price for SPX500 | 2022-09-01 18:27:54.597 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.601 * Historical data service client indicated that downloads are not enabled. Symbol: ESU22-CME. Data Type: Intraday data. | 2022-09-01 18:27:54.602 Historical data download ID 8 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.602 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.612 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.783 * Historical data service client indicated that downloads are not enabled. Symbol: AAPL-NQTV. Data Type: Intraday data. | 2022-09-01 18:27:54.784 Historical data download ID 9 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.784 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.786 * XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:55.020 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:55.034 EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:55.083 SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:55.102 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:55.120 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:56.313 * |