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Date/Time: Mon, 17 Mar 2025 11:00:34 +0000



Post From: The software is not working for me, what should I do?

[2022-09-01 19:53:01]
Yossef Haim Ben Eliyahu - Posts: 1
DTC Protocol Server feature not enabled for Sierra Chart account. | 2022-09-01 18:27:49.319 *
Reading Internal Order ID file. | 2022-09-01 18:27:49.319
Reading Trade Orders file. | 2022-09-01 18:27:49.386
Reading Trade Positions file. | 2022-09-01 18:27:49.386
Reading Trade Account Data files. | 2022-09-01 18:27:49.386
Software version: 2431 64-bit | 2022-09-01 18:27:49.401
Primary Thread ID: 5492 | 2022-09-01 18:27:49.401
Usage end date: 2022-09-15 | 2022-09-01 18:27:49.401
Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2022-09-01 18:27:49.401
To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2022-09-01 18:27:49.401 *
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-01 18:27:49.401
Current selected Data/Trading service: SC Data - All Services | 2022-09-01 18:27:49.401
Custom symbol settings values: enabled | 2022-09-01 18:27:49.401
Chart Update Interval: 500 | 2022-09-01 18:27:49.401
Intraday Data Storage Time Unit: 1 | 2022-09-01 18:27:49.401
Time Zone: +00:00:00 (UTC+00) | 2022-09-01 18:27:49.401
2022-09-01 18:27:49 Local computer time in UTC | 2022-09-01 18:27:49.401
2022-09-01 18:27:49 Local computer time in SC Time Zone | 2022-09-01 18:27:49.401
2022-09-01 18:27:49 Server time in UTC | 2022-09-01 18:27:49.401
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-01 18:27:49.401
Program path: C:\SierraChart\ | 2022-09-01 18:27:49.401
Data Files path: C:\SierraChart\Data\ | 2022-09-01 18:27:49.401
OS Version Number: 10.0 | 2022-09-01 18:27:49.402
Locale Setting: C | 2022-09-01 18:27:49.402
DLLs: UserContributedStudies_64.dll | 2022-09-01 18:27:49.402
Allowed protected custom studies: | 2022-09-01 18:27:49.402
Crash reporter started: true | 2022-09-01 18:27:49.402

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-01 18:27:49.416
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-01 18:27:49.436
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-01 18:27:49.452
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-01 18:27:49.452
Received 5 login tokens. | 2022-09-01 18:27:50.207
Symbol settings MD5 received. Request ID: 1. | 2022-09-01 18:27:51.580
Symbol settings are up-to-date for scdataallservices. | 2022-09-01 18:27:51.580
Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-09-01 18:27:53.955
XAUUSD 1 Min #1 | Reloading chart. | 2022-09-01 18:27:53.986
XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:54.002
US30 1 Min #3 | Reloading chart. | 2022-09-01 18:27:54.018
USOil 1 Min #4 | Reloading chart. | 2022-09-01 18:27:54.033
ESU22-CME 1 Min #5 | Reloading chart. | 2022-09-01 18:27:54.056
SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:54.065
EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:54.074
EURUSD 5 Min #8 | Reloading chart. | 2022-09-01 18:27:54.081
ESU22-CME #9 | Reloading chart. | 2022-09-01 18:27:54.088
ESU22-CME 1 Min #10 | Reloading chart. | 2022-09-01 18:27:54.263
AAPL-NQTV 5 Min #11 | Reloading chart. | 2022-09-01 18:27:54.271
XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid | 2022-09-01 18:27:54.320
XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:54.321
US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2022-09-01 18:27:54.323
USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2022-09-01 18:27:54.324
ESU22-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.326
SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:54.329
EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2022-09-01 18:27:54.331
ESU22-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.333
ESU22-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.339
AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2022-09-01 18:27:54.341
Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.504
Starting HDTimeoutTimer | 2022-09-01 18:27:54.504
Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. | 2022-09-01 18:27:54.504
Historical data download ID 1 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.505
Using Bid/Ask average for last trade price for XAUUSD | 2022-09-01 18:27:54.505
Using symbol data fast lookup vector | 2022-09-01 18:27:54.505
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.506 *
Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.506
Starting HDTimeoutTimer | 2022-09-01 18:27:54.507
Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.507
Historical data download ID 2 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.507
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.519 *
Using Bid/Ask average for last trade price for US30 | 2022-09-01 18:27:54.519
Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Intraday data. | 2022-09-01 18:27:54.520
Historical data download ID 3 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.520
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.550 *
Using Bid/Ask average for last trade price for USOil | 2022-09-01 18:27:54.550
Historical data service client indicated that downloads are not enabled. Symbol: USOil. Data Type: Intraday data. | 2022-09-01 18:27:54.551
Historical data download ID 4 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.551
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.582 *
Using Bid/Ask average for last trade price for EURUSD | 2022-09-01 18:27:54.582
Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.582
Historical data download ID 5 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.582
Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data. | 2022-09-01 18:27:54.584
Historical data download ID 6 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.584
Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Daily data. | 2022-09-01 18:27:54.596
Historical data download ID 7 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.596
Using Bid/Ask average for last trade price for SPX500 | 2022-09-01 18:27:54.597
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.601 *
Historical data service client indicated that downloads are not enabled. Symbol: ESU22-CME. Data Type: Intraday data. | 2022-09-01 18:27:54.602
Historical data download ID 8 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.602
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.612 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.783 *
Historical data service client indicated that downloads are not enabled. Symbol: AAPL-NQTV. Data Type: Intraday data. | 2022-09-01 18:27:54.784
Historical data download ID 9 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.784
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.786 *
XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:55.020
XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:55.034
EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:55.083
SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:55.102
SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:55.120
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:56.313 *