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Date/Time: Mon, 17 Mar 2025 02:42:20 +0000



sierra wont open chartbook and stay connected

View Count: 364

[2022-09-01 18:30:13]
User163689 - Posts: 29
Using version 2431 and when i open chartbook it will start to download and open chartbook but then disconnects and reconnects its been doing this for 3 hours says not responding
[2022-09-01 18:34:39]
Sierra_Chart Engineering - Posts: 18801
First thing to do is to not use that Chartbook.

Start with a new Chartbook and a minimal number of charts. See if you still have a problem with losing the connection to the data feed.

Also run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-01 18:35:28
[2022-09-01 18:47:56]
Sierra_Chart Engineering - Posts: 18801
Also refer to:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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