Support Board
Date/Time: Mon, 17 Mar 2025 02:42:20 +0000
sierra wont open chartbook and stay connected
View Count: 364
| [2022-09-01 18:30:13] |
| User163689 - Posts: 29 |
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Using version 2431 and when i open chartbook it will start to download and open chartbook but then disconnects and reconnects its been doing this for 3 hours says not responding
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| [2022-09-01 18:34:39] |
| Sierra_Chart Engineering - Posts: 18801 |
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First thing to do is to not use that Chartbook. Start with a new Chartbook and a minimal number of charts. See if you still have a problem with losing the connection to the data feed. Also run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-01 18:35:28
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| [2022-09-01 18:47:56] |
| Sierra_Chart Engineering - Posts: 18801 |
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Also refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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