Support Board
Date/Time: Sun, 16 Mar 2025 19:01:27 +0000
New User - Not Connected Message
View Count: 355
| [2022-08-30 11:40:46] |
| User176902 - Posts: 1 |
|
Hi, I am a new user. Created an account yesterday and have 2 issues. 1) After launching the software I am receiving the message that I am not connected. I am trying to allow for the delayed data feed in order to get use to the software, however after following the instructions, seems like it is still not working for me. 2) After launching the software I am receiving a message that I have 1 more day of paid service which is incorrect as I just signed up. I would like to try the 15-day free trial if possible. Any information that can be provided would be helpful. Thanks. |
| [2022-08-30 13:36:45] |
| Sierra_Chart Engineering - Posts: 18799 |
|
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: