Support Board
Date/Time: Sun, 16 Mar 2025 23:50:11 +0000
Sierra Charting for Transact Customers - Changes on 1 Sept
View Count: 502
| [2022-08-28 19:08:29] |
| denarius - Posts: 16 |
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I truly apologise for writing this – I am sure you are getting similar messages. I am confused as I am seeing many messages regarding the final separation of Transact from Sierra Charts and what I need to do. I am using Sierra chart 2276. I understand that I will need to change to the current version. I see the following message dated 22 August from Sierra Chart Engineering: For Transact users we are going to do the following at the beginning of September 2022: 1. If a Sierra Chart user is using the Transact service, then we are going to change your Service Package to 10 or 11 depending upon whether you are using 3 or 5 respectively. There will be no cost for this Service Package change. 2. We will activate the CME Group top of book exchange on your account. Normally there is a free trial for this for the first month. If there is a cost we will cover this cost. The normal fee for this is 3.50USD/month. You will then be using the Denali Exchange Data Feed with no dependency upon Transact data and will have reliable comprehensive market data for Sierra Chart. More information: Denali Exchange Data Feed 3. We will need Transact users to complete the CME market data agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements You will need to login, if necessary. That can be easily done by selecting Help >> Account Control Panel from within Sierra Chart So all I need to do before 1 September is upgrade my Sierra Chart version AND complete the CME market data agreements. Correct ? then you will automatically switch my data source for live data to your source on 1 Sept. As that is a trading day, do I have to restart Sierra Charts at a certain time to make this change effective? If so, at what time? I am in US Eastern time zone. I am confused by point 3 above regarding CME market data agreements – I don’t understand “you will need to login, if necessary” – how do I know if necessary? Is it part of the CME agreement completion procedure? Is that all I need to do for 1 Sept? I am confused as I saw on another page that I need to subscribe to Teton service after 1 month to keep live data coming into the charts. Do I still need to do this? If so, I have 1 month to subscribe to Stage 5 & fund the account with the minimum to get CME non professional data fees - correct ? After I upgrade my version of Sierra Charts to current version & you switch the account to Denali, all symbols will be automatically converted where necessary in Quote Boards & Charts? Have I missed anything? Thank you immensely for your patience. Regards. |
| [2022-08-29 07:01:37] |
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You do need to definitely complete the agreements: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements If you need to login you will be prompted and just simply login to the website. You do not have to update Sierra Chart now but if you do you are going to have to follow this solution to authorize the CME real-time data after 30 days: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-29 10:55:36] |
| denarius - Posts: 16 |
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Thank you. I am still a little confused. To summarise, I have Sierra Chart version 2276, I want live data on Non Professional CME data fees basis. I understand from your reply that I only have to complete the CME data form before 1 Sept. If I do that this afternoon, when will the change from Transact to Denali take place? Will the data feed stop & will I have to restart Sierra Charts so it can receive Denali feed data? I want for the time being only live data for charting. So I understand from your reply that I only need to complete the CME data form and do nothing else going forward. To keep receiving live CME data on non professional basis indefinitely I need not do anything else – NO Stage 5 account / Teton application / setup needed – correct? If I do need to do the Stage 5 account application etc, by what date does this need to be completed to avoid live data interruption? Thank you again for your time. |
| [2022-08-29 15:31:48] |
| SC Support - Posts: 1941 |
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Thank you for your time on the phone just now. On the morning of September 1st, please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME In Global Setting >> Data / Trade Service Settings, you should be connecting to [SC Data - All Services] Denali Exchange Data Feed: *Setup Instructions: Sierra Chart Software Instructions* From our conversation I expect you to be activating #2: #2 Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts $3.5 USD / month. Billed 100% in full for each month and for the month activated in. Non-refundable. (Free trial available. Free for the 1st month that that data feed is activated in.) Date Time Of Last Edit: 2022-08-29 15:58:30
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