Support Board
Date/Time: Sun, 16 Mar 2025 19:09:32 +0000
Login problem
View Count: 615
| [2022-08-25 11:16:15] |
| User266447 - Posts: 270 |
|
I am preparing to start trading in September and get my subscription with SC, but I have a login problem on my PC. I cannot log in to sierra chart website from my PC and I cannot log in to the SC platform (I see a message: socket connection closed during the connection attempt). A few months back Rayfixed the problem directly on my (different) PC - this took him 7 minutes. I would like to ask for remote support on my PC. I am sure Ray will be able to fix it so I will be ready to start in September. Can we organize remote support, please? Thank you in advance. |
| [2022-08-25 11:48:49] |
| Sierra_Chart Engineering - Posts: 18799 |
|
You are able to log into the Sierra Chart website if you posted this message. So you do not have a problem with this. Can you provide a screenshot of what you see at the Sierra Chart Login window when you try to login. Instructions to attach: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Also refer to: HTTP Communication Errors Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-25 11:49:43
|
| [2022-08-25 12:25:36] |
| User266447 - Posts: 270 |
|
I am using my laptop to write the message (and log in to the SC dashboard). From my PC I cannot go to www.sierrachart.com or log in to SC. I trade from my PC, not from the laptop. Here is the printscreen. I think only Rey can put SC back to work, as he did before. Can we schedule the remote support, please? |
| [2022-08-25 12:26:18] |
| User266447 - Posts: 270 |
|
Ray, I had in mind (not Rey) - sorry about that.
|
| [2022-08-25 12:33:05] |
| User266447 - Posts: 270 |
|
Referring to the HTTP communication error when trying to go to www.sierrachart.com is ERROR 404. Please see the attachment. Thank you in advance for your support |
| [2022-08-25 13:03:43] |
| Sierra_Chart Engineering - Posts: 18799 |
|
Try using this address: https://www.sierrachart.com/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-25 13:28:19] |
| User266447 - Posts: 270 |
|
I have tried to use the http.www.sierrachart.com address and the info is ERR_CONNECTION_REFUSED. Printscreen in attachment.
|
 error_1.jpg / V - Attached On 2022-08-25 13:27:51 UTC - Size: 544.51 KB - 145 views |
| [2022-08-25 13:30:02] |
| Sierra_Chart Engineering - Posts: 18799 |
|
This must be caused by a firewall on your side. Are you running any third-party firewall on your computer? Ray is not a technical person. This is not his role to be helping with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-25 13:37:13] |
| User266447 - Posts: 270 |
|
I do not have any antivirus on my PC. Regarding Ray - I remember the last person who went with me on remote control support resolved the issue. I talked to Ray over the phone just before going into remote support and during the remote support, but maybe someone else was doing the IT work (support). |
| [2022-08-25 15:34:04] |
| Sierra_Chart Engineering - Posts: 18799 |
|
Why is this problem occurring?: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=68547 This is only something that you can resolve. We cannot help with this. Try restarting your computer into Safe Mode with networking support. See step 1 here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-25 15:35:38
|
To post a message in this thread, you need to log in with your Sierra Chart account: