Support Board
Date/Time: Sun, 16 Mar 2025 17:39:27 +0000
Made an error, could you please re instate my prior condition
View Count: 464
| [2022-08-24 17:58:21] |
| NotIll - Posts: 118 |
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Hello Support, I had couple of months ago, before the deadline of not being able to use CQG with a SC, I had signed up for a new 6 month term so I could use CQG untill I came back to full time trading due to personal reasons(Baby) and could see how to set up things for the future with SC. I accedently switched in the account panel from pack 5 to 10, and switched back again in a matter of minutes, and I guess now due to the new setup being new and way after the dealine, the CQG connection is cut off. This was not my intention and I wanted to sit the remainder of my time out with this connection. Could you please fix my error? Thank you. |
| [2022-08-24 19:12:06] |
| Sierra_Chart Engineering - Posts: 18797 |
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Yes this is taken care of for you now. Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-24 19:12:27
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| [2022-08-24 19:17:32] |
| NotIll - Posts: 118 |
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You gave me an evaluation pack. But I wanted to use that evaluation pack at the end of my previous term. Could this still be done for me later on? The thing is that im abroad for business for a while also in 3 weeks and I dont have much time to evaluate eitherway. So im bussy now and will be abroad later on. And wanted to use the evaluation pack when I got back or end of term I had with pack5
Date Time Of Last Edit: 2022-08-24 19:19:53
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| [2022-08-24 20:13:37] |
| Sierra_Chart Engineering - Posts: 18797 |
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One thing to understand about the evaluation of Service Package 12 is that it can only be used while you have a paid Sierra Chart account. It does not give you free access to Sierra Chart. The reason we have activated that evaluation is so you can connect to CQG. More information: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-24 20:14:22
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| [2022-08-24 20:20:10] |
| NotIll - Posts: 118 |
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In that case that's all you, and i, could have done already. Thanks for helping me out.
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