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Date/Time: Sun, 16 Mar 2025 12:25:40 +0000



TRADING LIVE

View Count: 456

[2022-08-22 18:51:42]
User427880 - Posts: 8
Dear support,

I just installed Sierra platform but realised that in the trading window where my account number should be displayed showing am trading LIVE; instead, ''UNSET'' is displayed.

Please how can this be corrected?
[2022-08-22 19:57:38]
Sierra_Chart Engineering - Posts: 18797
Who is the broker for trading that you use?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-22 19:57:47
[2022-08-22 20:00:58]
User427880 - Posts: 8
Amp futures
[2022-08-23 03:23:37]
Sierra_Chart Engineering - Posts: 18797
Is your account set up to use CQG?

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-23 11:47:49]
User427880 - Posts: 8
Software version: 2425 64-bit | 2022-08-23 11:42:23.913
Primary Thread ID: 15232 | 2022-08-23 11:42:23.913
Usage end date: 2023-02-20 | 2022-08-23 11:42:23.913
Enabled for: Sierra Chart Historical Data Service. | 2022-08-23 11:42:23.913
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-23 11:42:23.913
Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-23 11:42:23.913
Enabled for exchange2: fairx_exchange.data | 2022-08-23 11:42:23.913
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-23 11:42:23.913
Current selected Data/Trading service: SC Data - All Services | 2022-08-23 11:42:23.913
Custom symbol settings values: enabled | 2022-08-23 11:42:23.913
Chart Update Interval: 500 | 2022-08-23 11:42:23.913
Intraday Data Storage Time Unit: 1 | 2022-08-23 11:42:23.913
Time Zone: +00:00:00 (UTC+00) | 2022-08-23 11:42:23.913
2022-08-23 11:42:23 Local computer time in UTC | 2022-08-23 11:42:23.913
2022-08-23 11:42:23 Local computer time in SC Time Zone | 2022-08-23 11:42:23.913
2022-08-23 11:34:06 Server time in UTC | 2022-08-23 11:42:23.913
Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-08-23 11:42:23.913
Program path: C:\SierraChart\ | 2022-08-23 11:42:23.913
Data Files path: C:\SierraChart\Data\ | 2022-08-23 11:42:23.913
OS Version Number: 10.0 | 2022-08-23 11:42:23.913
Locale Setting: C | 2022-08-23 11:42:23.913
DLLs: UserContributedStudies_64.dll | 2022-08-23 11:42:23.913
Allowed protected custom studies: | 2022-08-23 11:42:23.913
Crash reporter started: true | 2022-08-23 11:42:23.913

File >> Disconnect selected. | 2022-08-23 11:43:04.145
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-08-23 11:43:04.146
DTC Client socket (1) | CloseSocket call. | 2022-08-23 11:43:04.146
DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-08-23 11:43:04.146
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-08-23 11:43:04.146
SC Data - All Services | Disconnected. | 2022-08-23 11:43:04.146
DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-08-23 11:43:04.293
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:04.294

SC Data - All Services | Connected to server complete. | 2022-08-23 11:43:29.618
Triggering next historical data download in queue. | 2022-08-23 11:43:29.618
Triggering next historical data download in queue. | 2022-08-23 11:43:29.618
Triggering next historical data download in queue. | 2022-08-23 11:43:29.618
Triggering next historical data download in queue. | 2022-08-23 11:43:29.618
No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619
No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619
No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619
No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619
Mapping ESU22-CME to ESU22. Service code: cme | 2022-08-23 11:43:29.619
Using symbol data fast lookup vector | 2022-08-23 11:43:29.619
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 1 Service code: cme | 2022-08-23 11:43:29.619
SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2022-08-23 11:43:29.619
SC DTC Delayed Exchange Data | Requesting security definition data for: ESU22-CME (ESU22). ID: 1 | 2022-08-23 11:43:29.619
Added historical Intraday data request for ESU22-CME to the queue. | 2022-08-23 11:43:29.619
Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-08-23 11:43:29.619
Triggering next historical data download in queue. | 2022-08-23 11:43:29.619
Delaying start of download for ESU22-CME. | 2022-08-23 11:43:29.619
DTC Client socket (2) | Creating socket. | 2022-08-23 11:43:29.688
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-23 11:43:29.689
DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2022-08-23 11:43:29.689
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-08-23 11:43:29.894
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-08-23 11:43:29.894
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-08-23 11:43:29.895
Mapping MYMU22-CBOT to MYMU22. Service code: cbot | 2022-08-23 11:43:30.056
SC DTC Delayed Exchange Data | Starting real-time market data updates for: MYMU22-CBOT (MYMU22). ID: 2 Service code: cbot | 2022-08-23 11:43:30.056
SC DTC Delayed Exchange Data | Requesting security definition data for: MYMU22-CBOT (MYMU22). ID: 2 | 2022-08-23 11:43:30.056
Added historical Intraday data request for MYMU22-CBOT to the queue. | 2022-08-23 11:43:30.056
Intraday data recording state for symbol MYMU22-CBOT is set to download 'Pending'. | 2022-08-23 11:43:30.056
Triggering next historical data download in queue. | 2022-08-23 11:43:30.056
Mapping YMU22-CBOT to YMU22. Service code: cbot | 2022-08-23 11:43:30.056
SC DTC Delayed Exchange Data | Starting real-time market data updates for: YMU22-CBOT (YMU22). ID: 3 Service code: cbot | 2022-08-23 11:43:30.056
SC DTC Delayed Exchange Data | Requesting security definition data for: YMU22-CBOT (YMU22). ID: 3 | 2022-08-23 11:43:30.056
Added historical Intraday data request for YMU22-CBOT to the queue. | 2022-08-23 11:43:30.056
Intraday data recording state for symbol YMU22-CBOT is set to download 'Pending'. | 2022-08-23 11:43:30.056
Triggering next historical data download in queue. | 2022-08-23 11:43:30.056
Mapping MNQU22-CME to MNQU22. Service code: cme | 2022-08-23 11:43:30.056
SC DTC Delayed Exchange Data | Starting real-time market data updates for: MNQU22-CME (MNQU22). ID: 4 Service code: cme | 2022-08-23 11:43:30.056
SC DTC Delayed Exchange Data | Requesting security definition data for: MNQU22-CME (MNQU22). ID: 4 | 2022-08-23 11:43:30.056
Added historical Intraday data request for MNQU22-CME to the queue. | 2022-08-23 11:43:30.056
Intraday data recording state for symbol MNQU22-CME is set to download 'Pending'. | 2022-08-23 11:43:30.056
Triggering next historical data download in queue. | 2022-08-23 11:43:30.056
Mapping NQU22-CME to NQU22. Service code: cme | 2022-08-23 11:43:30.063
SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQU22-CME (NQU22). ID: 5 Service code: cme | 2022-08-23 11:43:30.063
SC DTC Delayed Exchange Data | Requesting security definition data for: NQU22-CME (NQU22). ID: 5 | 2022-08-23 11:43:30.063
Added historical Intraday data request for NQU22-CME to the queue. | 2022-08-23 11:43:30.063
Intraday data recording state for symbol NQU22-CME is set to download 'Pending'. | 2022-08-23 11:43:30.063
Triggering next historical data download in queue. | 2022-08-23 11:43:30.063
Mapping MESU22-CME to MESU22. Service code: cme | 2022-08-23 11:43:30.089
SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU22-CME (MESU22). ID: 6 Service code: cme | 2022-08-23 11:43:30.089
SC DTC Delayed Exchange Data | Requesting security definition data for: MESU22-CME (MESU22). ID: 6 | 2022-08-23 11:43:30.089
Added historical Intraday data request for MESU22-CME to the queue. | 2022-08-23 11:43:30.089
Intraday data recording state for symbol MESU22-CME is set to download 'Pending'. | 2022-08-23 11:43:30.089
Triggering next historical data download in queue. | 2022-08-23 11:43:30.089
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:30.102
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-08-23 11:43:30.102
SC DTC Delayed Exchange Data | Received logon response. | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Successfully connected. | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU22-CME -> ESU22 | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU22-CME -> MESU22 | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MNQU22-CME -> MNQU22 | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MYMU22-CBOT -> MYMU22 | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: NQU22-CME -> NQU22 | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: YMU22-CBOT -> YMU22 | 2022-08-23 11:43:30.921
SC DTC Delayed Exchange Data | Received security definition for symbol ESU22-CME | 2022-08-23 11:43:31.148
SC DTC Delayed Exchange Data | Received security definition for symbol MESU22-CME | 2022-08-23 11:43:31.148
SC DTC Delayed Exchange Data | Received security definition for symbol MNQU22-CME | 2022-08-23 11:43:31.148
SC DTC Delayed Exchange Data | Received security definition for symbol MYMU22-CBOT | 2022-08-23 11:43:31.148
SC DTC Delayed Exchange Data | Received security definition for symbol NQU22-CME | 2022-08-23 11:43:31.148
SC DTC Delayed Exchange Data | Received security definition for symbol YMU22-CBOT | 2022-08-23 11:43:31.148
HD Request # 9 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-08-23 11:43:36.525
HD Request # 9 | Download start date-time: 2022-08-23 11:32:49.000000. File last date-time: 2022-08-23 11:32:49.000000 | 2022-08-23 11:43:36.525
HD Request # 9 | Using server: ds21.sierracharts.com port 10150 | 2022-08-23 11:43:36.525
Socket (3) | Creating socket. | 2022-08-23 11:43:36.525
Socket (3) | New receive buffer size: 5242880 | 2022-08-23 11:43:36.525
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-08-23 11:43:36.525
HD Request # 9 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:36.789
HD Request # 9 | Sending historical data logon request message. | 2022-08-23 11:43:36.789
HD Request # 9 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:49. Record interval: 1. Symbol: ESU22 | 2022-08-23 11:43:37.372
HD Request # 9 | Decompressing data. | 2022-08-23 11:43:37.490
HD Request # 9 | Receiving Intraday data for ESU22-CME starting at 2022-08-23 11:32:49.269000 | 2022-08-23 11:43:37.490
Socket (3) | CloseSocket call. | 2022-08-23 11:43:37.491
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:37.492
Historical data download thread signaled to stop. | 2022-08-23 11:43:37.492
HD Request # 9 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:49.269000. | 2022-08-23 11:43:37.492
HD Request # 9 | Received 10 Intraday data records from 2022-08-23 11:32:49.269000 to 2022-08-23 11:33:30.697000 (41.4 seconds) and wrote 10 records for ESU22-CME | 2022-08-23 11:43:37.492
HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.697000 | 2022-08-23 11:43:37.497
HD Request # 9 | Completion time: 1s. | 2022-08-23 11:43:37.497
HD Request # 9 | Intraday data download complete for ESU22-CME. Unique request ID: 9 | 2022-08-23 11:43:37.497
Removing historical data download ID 9. | 2022-08-23 11:43:37.497
Real-time Intraday chart data file updates started for ESU22-CME | 2022-08-23 11:43:37.497
Opened cached Intraday file: C:\SierraChart\Data\ESU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:37.497
Intraday chart data file opened for ESU22-CME | 2022-08-23 11:43:37.498
HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:37.498

Triggering next historical data download in queue. | 2022-08-23 11:43:37.498
HD Request # 10 | Downloading Intraday chart data for MYMU22-CBOT to the file MYMU22-CBOT.scid. Service: cbot | 2022-08-23 11:43:37.498
HD Request # 10 | Download start date-time: 2022-08-23 11:32:40.000000. File last date-time: 2022-08-23 11:32:40.000000 | 2022-08-23 11:43:37.498
HD Request # 10 | Using server: ds23.sierracharts.com port 10149 | 2022-08-23 11:43:37.498
Socket (4) | Creating socket. | 2022-08-23 11:43:37.498
Socket (4) | New receive buffer size: 5242880 | 2022-08-23 11:43:37.498
Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-23 11:43:37.498
Chart #2 has tagged chart #4 for full recalculation. Chartbook: SP500.Cht | 2022-08-23 11:43:37.551
MESU22-CME[M] 1 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: SP500.Cht | 2022-08-23 11:43:37.579
Socket (3) | Socket gracefully closed by remote side. | 2022-08-23 11:43:37.608
Socket (3) | Closed. | 2022-08-23 11:43:37.608
HD Request # 10 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:37.807
HD Request # 10 | Sending historical data logon request message. | 2022-08-23 11:43:37.807
HD Request # 10 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:40. Record interval: 1. Symbol: MYMU22 | 2022-08-23 11:43:38.498
HD Request # 10 | Decompressing data. | 2022-08-23 11:43:38.617
HD Request # 10 | Receiving Intraday data for MYMU22-CBOT starting at 2022-08-23 11:32:40.881000 | 2022-08-23 11:43:38.617
Socket (4) | CloseSocket call. | 2022-08-23 11:43:38.618
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:38.619
Historical data download thread signaled to stop. | 2022-08-23 11:43:38.619
HD Request # 10 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:40.881000. | 2022-08-23 11:43:38.619
HD Request # 10 | Received 6 Intraday data records from 2022-08-23 11:32:40.881000 to 2022-08-23 11:33:30.980000 (50.1 seconds) and wrote 6 records for MYMU22-CBOT | 2022-08-23 11:43:38.619
HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.980000 | 2022-08-23 11:43:38.627
HD Request # 10 | Completion time: 1s. | 2022-08-23 11:43:38.627
HD Request # 10 | Intraday data download complete for MYMU22-CBOT. Unique request ID: 10 | 2022-08-23 11:43:38.627
Removing historical data download ID 10. | 2022-08-23 11:43:38.627
Real-time Intraday chart data file updates started for MYMU22-CBOT | 2022-08-23 11:43:38.627
Opened cached Intraday file: C:\SierraChart\Data\MYMU22-CBOT.scid. Thread ID: 15232 | 2022-08-23 11:43:38.627
Intraday chart data file opened for MYMU22-CBOT | 2022-08-23 11:43:38.627
HD Request # 10 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:38.627

Triggering next historical data download in queue. | 2022-08-23 11:43:38.627
HD Request # 11 | Downloading Intraday chart data for YMU22-CBOT to the file YMU22-CBOT.scid. Service: cbot | 2022-08-23 11:43:38.627
HD Request # 11 | Download start date-time: 2022-08-23 11:32:48.000000. File last date-time: 2022-08-23 11:32:48.000000 | 2022-08-23 11:43:38.627
HD Request # 11 | Using server: ds21.sierracharts.com port 10150 | 2022-08-23 11:43:38.627
Socket (3) | Creating socket. | 2022-08-23 11:43:38.628
Socket (3) | New receive buffer size: 5242880 | 2022-08-23 11:43:38.628
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-08-23 11:43:38.628
Socket (4) | Socket gracefully closed by remote side. | 2022-08-23 11:43:38.734
Socket (4) | Closed. | 2022-08-23 11:43:38.734
HD Request # 11 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:38.924
HD Request # 11 | Sending historical data logon request message. | 2022-08-23 11:43:38.925
HD Request # 11 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:48. Record interval: 1. Symbol: YMU22 | 2022-08-23 11:43:39.041
HD Request # 11 | Decompressing data. | 2022-08-23 11:43:39.214
HD Request # 11 | Receiving Intraday data for YMU22-CBOT starting at 2022-08-23 11:32:48.189000 | 2022-08-23 11:43:39.214
Socket (3) | CloseSocket call. | 2022-08-23 11:43:39.214
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:39.214
Historical data download thread signaled to stop. | 2022-08-23 11:43:39.214
HD Request # 11 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:48.189000. | 2022-08-23 11:43:39.214
HD Request # 11 | Received 11 Intraday data records from 2022-08-23 11:32:48.189000 to 2022-08-23 11:33:30.771000 (42.6 seconds) and wrote 11 records for YMU22-CBOT | 2022-08-23 11:43:39.214
HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.771000 | 2022-08-23 11:43:39.218
HD Request # 11 | Completion time: 1s. | 2022-08-23 11:43:39.218
HD Request # 11 | Intraday data download complete for YMU22-CBOT. Unique request ID: 11 | 2022-08-23 11:43:39.218
Removing historical data download ID 11. | 2022-08-23 11:43:39.218
Real-time Intraday chart data file updates started for YMU22-CBOT | 2022-08-23 11:43:39.218
Opened cached Intraday file: C:\SierraChart\Data\YMU22-CBOT.scid. Thread ID: 15232 | 2022-08-23 11:43:39.218
Intraday chart data file opened for YMU22-CBOT | 2022-08-23 11:43:39.218
HD Request # 11 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:39.218

Triggering next historical data download in queue. | 2022-08-23 11:43:39.218
HD Request # 12 | Downloading Intraday chart data for MNQU22-CME to the file MNQU22-CME.scid. Service: cme | 2022-08-23 11:43:39.218
HD Request # 12 | Download start date-time: 2022-08-23 11:32:50.000000. File last date-time: 2022-08-23 11:32:50.000000 | 2022-08-23 11:43:39.218
HD Request # 12 | Using server: ds23.sierracharts.com port 10149 | 2022-08-23 11:43:39.218
Socket (4) | Creating socket. | 2022-08-23 11:43:39.219
Socket (4) | New receive buffer size: 5242880 | 2022-08-23 11:43:39.219
Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-23 11:43:39.219
Socket (3) | Socket gracefully closed by remote side. | 2022-08-23 11:43:39.330
Socket (3) | Closed. | 2022-08-23 11:43:39.330
HD Request # 12 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:39.521
HD Request # 12 | Sending historical data logon request message. | 2022-08-23 11:43:39.521
Chart #2 has tagged chart #3 for full recalculation. Chartbook: DOW JONES.Cht | 2022-08-23 11:43:39.556
HD Request # 12 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:50. Record interval: 1. Symbol: MNQU22 | 2022-08-23 11:43:39.638
HD Request # 12 | Decompressing data. | 2022-08-23 11:43:39.756
HD Request # 12 | Receiving Intraday data for MNQU22-CME starting at 2022-08-23 11:32:50.037000 | 2022-08-23 11:43:39.757
Socket (4) | CloseSocket call. | 2022-08-23 11:43:39.758
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:39.758
Historical data download thread signaled to stop. | 2022-08-23 11:43:39.758
HD Request # 12 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:50.037000. | 2022-08-23 11:43:39.758
HD Request # 12 | Received 30 Intraday data records from 2022-08-23 11:32:50.037000 to 2022-08-23 11:33:35.730000 (45.7 seconds) and wrote 30 records for MNQU22-CME | 2022-08-23 11:43:39.758
HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:35.730000 | 2022-08-23 11:43:39.773
HD Request # 12 | Completion time: 0s. | 2022-08-23 11:43:39.773
HD Request # 12 | Intraday data download complete for MNQU22-CME. Unique request ID: 12 | 2022-08-23 11:43:39.773
Removing historical data download ID 12. | 2022-08-23 11:43:39.773
Real-time Intraday chart data file updates started for MNQU22-CME | 2022-08-23 11:43:39.773
Opened cached Intraday file: C:\SierraChart\Data\MNQU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:39.774
Intraday chart data file opened for MNQU22-CME | 2022-08-23 11:43:39.774
HD Request # 12 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:39.774

Triggering next historical data download in queue. | 2022-08-23 11:43:39.774
HD Request # 13 | Downloading Intraday chart data for NQU22-CME to the file NQU22-CME.scid. Service: cme | 2022-08-23 11:43:39.774
HD Request # 13 | Download start date-time: 2022-08-23 11:32:48.000000. File last date-time: 2022-08-23 11:32:48.000000 | 2022-08-23 11:43:39.775
HD Request # 13 | Using server: ds21.sierracharts.com port 10150 | 2022-08-23 11:43:39.775
Socket (3) | Creating socket. | 2022-08-23 11:43:39.775
Socket (3) | New receive buffer size: 5242880 | 2022-08-23 11:43:39.775
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-08-23 11:43:39.775
Socket (4) | Socket gracefully closed by remote side. | 2022-08-23 11:43:39.929
Socket (4) | Closed. | 2022-08-23 11:43:39.930
MYMU22-CBOT[M] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: DOW JONES.Cht | 2022-08-23 11:43:40.050
HD Request # 13 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:40.064
HD Request # 13 | Sending historical data logon request message. | 2022-08-23 11:43:40.064
HD Request # 13 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:48. Record interval: 1. Symbol: NQU22 | 2022-08-23 11:43:40.239
HD Request # 13 | Decompressing data. | 2022-08-23 11:43:40.356
HD Request # 13 | Receiving Intraday data for NQU22-CME starting at 2022-08-23 11:32:48.163000 | 2022-08-23 11:43:40.356
Socket (3) | CloseSocket call. | 2022-08-23 11:43:40.356
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:40.356
Historical data download thread signaled to stop. | 2022-08-23 11:43:40.356
HD Request # 13 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:48.163000. | 2022-08-23 11:43:40.356
HD Request # 13 | Received 20 Intraday data records from 2022-08-23 11:32:48.163000 to 2022-08-23 11:33:30.697000 (42.5 seconds) and wrote 20 records for NQU22-CME | 2022-08-23 11:43:40.356
HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.697000 | 2022-08-23 11:43:40.360
HD Request # 13 | Completion time: 1s. | 2022-08-23 11:43:40.360
HD Request # 13 | Intraday data download complete for NQU22-CME. Unique request ID: 13 | 2022-08-23 11:43:40.360
Removing historical data download ID 13. | 2022-08-23 11:43:40.360
Real-time Intraday chart data file updates started for NQU22-CME | 2022-08-23 11:43:40.360
Opened cached Intraday file: C:\SierraChart\Data\NQU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:40.360
Intraday chart data file opened for NQU22-CME | 2022-08-23 11:43:40.361
HD Request # 13 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:40.361

Triggering next historical data download in queue. | 2022-08-23 11:43:40.361
HD Request # 14 | Downloading Intraday chart data for MESU22-CME to the file MESU22-CME.scid. Service: cme | 2022-08-23 11:43:40.361
HD Request # 14 | Download start date-time: 2022-08-23 11:32:42.000000. File last date-time: 2022-08-23 11:32:42.000000 | 2022-08-23 11:43:40.361
HD Request # 14 | Using server: ds23.sierracharts.com port 10149 | 2022-08-23 11:43:40.361
Socket (4) | Creating socket. | 2022-08-23 11:43:40.361
Socket (4) | New receive buffer size: 5242880 | 2022-08-23 11:43:40.361
Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-23 11:43:40.361
Socket (3) | Socket gracefully closed by remote side. | 2022-08-23 11:43:40.475
Socket (3) | Closed. | 2022-08-23 11:43:40.475
Chart #2 has tagged chart #1 for full recalculation. Chartbook: MNQ.cht | 2022-08-23 11:43:40.573
HD Request # 14 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:40.677
HD Request # 14 | Sending historical data logon request message. | 2022-08-23 11:43:40.677
HD Request # 14 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:42. Record interval: 1. Symbol: MESU22 | 2022-08-23 11:43:40.852
HD Request # 14 | Decompressing data. | 2022-08-23 11:43:40.968
HD Request # 14 | Receiving Intraday data for MESU22-CME starting at 2022-08-23 11:32:42.983000 | 2022-08-23 11:43:40.968
Socket (4) | CloseSocket call. | 2022-08-23 11:43:40.969
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:40.969
Historical data download thread signaled to stop. | 2022-08-23 11:43:40.969
HD Request # 14 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:42.983000. | 2022-08-23 11:43:40.969
HD Request # 14 | Received 12 Intraday data records from 2022-08-23 11:32:42.983000 to 2022-08-23 11:33:36.953000 (54.0 seconds) and wrote 12 records for MESU22-CME | 2022-08-23 11:43:40.969
HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:36.953000 | 2022-08-23 11:43:40.974
HD Request # 14 | Completion time: 0s. | 2022-08-23 11:43:40.974
HD Request # 14 | Intraday data download complete for MESU22-CME. Unique request ID: 14 | 2022-08-23 11:43:40.974
Removing historical data download ID 14. | 2022-08-23 11:43:40.974
Real-time Intraday chart data file updates started for MESU22-CME | 2022-08-23 11:43:40.974
Opened cached Intraday file: C:\SierraChart\Data\MESU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:40.974
Intraday chart data file opened for MESU22-CME | 2022-08-23 11:43:40.974
HD Request # 14 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:40.974

Triggering next historical data download in queue. | 2022-08-23 11:43:40.974
No download requests in the queue to start downloads for. | 2022-08-23 11:43:40.974
MNQU22-CME[M] 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MNQ.cht | 2022-08-23 11:43:41.052
Socket (4) | Socket gracefully closed by remote side. | 2022-08-23 11:43:41.085
Socket (4) | Closed. | 2022-08-23 11:43:41.085
DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-08-23 11:45:04.300
DTC Client socket (1) | Closed. | 2022-08-23 11:45:04.300
[2022-08-23 13:30:36]
Sierra_Chart Engineering - Posts: 18797
Since you are using AMP, follow the CQG set up instructions here:
CQG Trading Platform Service: Setup Instructions

And translate the symbols in your Chartbook with Edit >> Translate Symbols to Current Service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-23 13:30:46
[2022-08-23 18:03:20]
User427880 - Posts: 8
I've been using AMP services from de beginning which is 2 years since now and I Haven't had any problem till SIERRA CHART forced me to to change the package. There's not any problem with AMP cause I've contacted them and they assisted me (instantly) in remote control and checked everything was ok with them (allegedly). Is it possible a remote support to fix this once and for all? Tomorrow will be 4 days without service. This is not, for sure, a quick solution and I've thinking seriously move to another platform.
[2022-08-23 18:56:16]
Sierra_Chart Engineering - Posts: 18797
So are you successfully now connected to CQG?

One additional problem we see is you do not have any exchanges active. This needs to be done here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

What symbols do you need real-time data for? And do you require market depth data?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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