Support Board
Date/Time: Sun, 16 Mar 2025 15:02:51 +0000
TRADING LIVE
View Count: 458
| [2022-08-22 18:51:42] |
| User427880 - Posts: 8 |
|
Dear support, I just installed Sierra platform but realised that in the trading window where my account number should be displayed showing am trading LIVE; instead, ''UNSET'' is displayed. Please how can this be corrected? |
| [2022-08-22 19:57:38] |
| Sierra_Chart Engineering - Posts: 18797 |
|
Who is the broker for trading that you use?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-22 19:57:47
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| [2022-08-22 20:00:58] |
| User427880 - Posts: 8 |
|
Amp futures
|
| [2022-08-23 03:23:37] |
| Sierra_Chart Engineering - Posts: 18797 |
|
Is your account set up to use CQG? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-23 11:47:49] |
| User427880 - Posts: 8 |
|
Software version: 2425 64-bit | 2022-08-23 11:42:23.913 Primary Thread ID: 15232 | 2022-08-23 11:42:23.913 Usage end date: 2023-02-20 | 2022-08-23 11:42:23.913 Enabled for: Sierra Chart Historical Data Service. | 2022-08-23 11:42:23.913 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-23 11:42:23.913 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-23 11:42:23.913 Enabled for exchange2: fairx_exchange.data | 2022-08-23 11:42:23.913 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-23 11:42:23.913 Current selected Data/Trading service: SC Data - All Services | 2022-08-23 11:42:23.913 Custom symbol settings values: enabled | 2022-08-23 11:42:23.913 Chart Update Interval: 500 | 2022-08-23 11:42:23.913 Intraday Data Storage Time Unit: 1 | 2022-08-23 11:42:23.913 Time Zone: +00:00:00 (UTC+00) | 2022-08-23 11:42:23.913 2022-08-23 11:42:23 Local computer time in UTC | 2022-08-23 11:42:23.913 2022-08-23 11:42:23 Local computer time in SC Time Zone | 2022-08-23 11:42:23.913 2022-08-23 11:34:06 Server time in UTC | 2022-08-23 11:42:23.913 Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-08-23 11:42:23.913 Program path: C:\SierraChart\ | 2022-08-23 11:42:23.913 Data Files path: C:\SierraChart\Data\ | 2022-08-23 11:42:23.913 OS Version Number: 10.0 | 2022-08-23 11:42:23.913 Locale Setting: C | 2022-08-23 11:42:23.913 DLLs: UserContributedStudies_64.dll | 2022-08-23 11:42:23.913 Allowed protected custom studies: | 2022-08-23 11:42:23.913 Crash reporter started: true | 2022-08-23 11:42:23.913 File >> Disconnect selected. | 2022-08-23 11:43:04.145 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-08-23 11:43:04.146 DTC Client socket (1) | CloseSocket call. | 2022-08-23 11:43:04.146 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-08-23 11:43:04.146 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-08-23 11:43:04.146 SC Data - All Services | Disconnected. | 2022-08-23 11:43:04.146 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-08-23 11:43:04.293 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:04.294 SC Data - All Services | Connected to server complete. | 2022-08-23 11:43:29.618 Triggering next historical data download in queue. | 2022-08-23 11:43:29.618 Triggering next historical data download in queue. | 2022-08-23 11:43:29.618 Triggering next historical data download in queue. | 2022-08-23 11:43:29.618 Triggering next historical data download in queue. | 2022-08-23 11:43:29.618 No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619 No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619 No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619 No download requests in the queue to start downloads for. | 2022-08-23 11:43:29.619 Mapping ESU22-CME to ESU22. Service code: cme | 2022-08-23 11:43:29.619 Using symbol data fast lookup vector | 2022-08-23 11:43:29.619 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 1 Service code: cme | 2022-08-23 11:43:29.619 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2022-08-23 11:43:29.619 SC DTC Delayed Exchange Data | Requesting security definition data for: ESU22-CME (ESU22). ID: 1 | 2022-08-23 11:43:29.619 Added historical Intraday data request for ESU22-CME to the queue. | 2022-08-23 11:43:29.619 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-08-23 11:43:29.619 Triggering next historical data download in queue. | 2022-08-23 11:43:29.619 Delaying start of download for ESU22-CME. | 2022-08-23 11:43:29.619 DTC Client socket (2) | Creating socket. | 2022-08-23 11:43:29.688 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-08-23 11:43:29.689 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2022-08-23 11:43:29.689 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-08-23 11:43:29.894 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-08-23 11:43:29.894 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-08-23 11:43:29.895 Mapping MYMU22-CBOT to MYMU22. Service code: cbot | 2022-08-23 11:43:30.056 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MYMU22-CBOT (MYMU22). ID: 2 Service code: cbot | 2022-08-23 11:43:30.056 SC DTC Delayed Exchange Data | Requesting security definition data for: MYMU22-CBOT (MYMU22). ID: 2 | 2022-08-23 11:43:30.056 Added historical Intraday data request for MYMU22-CBOT to the queue. | 2022-08-23 11:43:30.056 Intraday data recording state for symbol MYMU22-CBOT is set to download 'Pending'. | 2022-08-23 11:43:30.056 Triggering next historical data download in queue. | 2022-08-23 11:43:30.056 Mapping YMU22-CBOT to YMU22. Service code: cbot | 2022-08-23 11:43:30.056 SC DTC Delayed Exchange Data | Starting real-time market data updates for: YMU22-CBOT (YMU22). ID: 3 Service code: cbot | 2022-08-23 11:43:30.056 SC DTC Delayed Exchange Data | Requesting security definition data for: YMU22-CBOT (YMU22). ID: 3 | 2022-08-23 11:43:30.056 Added historical Intraday data request for YMU22-CBOT to the queue. | 2022-08-23 11:43:30.056 Intraday data recording state for symbol YMU22-CBOT is set to download 'Pending'. | 2022-08-23 11:43:30.056 Triggering next historical data download in queue. | 2022-08-23 11:43:30.056 Mapping MNQU22-CME to MNQU22. Service code: cme | 2022-08-23 11:43:30.056 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MNQU22-CME (MNQU22). ID: 4 Service code: cme | 2022-08-23 11:43:30.056 SC DTC Delayed Exchange Data | Requesting security definition data for: MNQU22-CME (MNQU22). ID: 4 | 2022-08-23 11:43:30.056 Added historical Intraday data request for MNQU22-CME to the queue. | 2022-08-23 11:43:30.056 Intraday data recording state for symbol MNQU22-CME is set to download 'Pending'. | 2022-08-23 11:43:30.056 Triggering next historical data download in queue. | 2022-08-23 11:43:30.056 Mapping NQU22-CME to NQU22. Service code: cme | 2022-08-23 11:43:30.063 SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQU22-CME (NQU22). ID: 5 Service code: cme | 2022-08-23 11:43:30.063 SC DTC Delayed Exchange Data | Requesting security definition data for: NQU22-CME (NQU22). ID: 5 | 2022-08-23 11:43:30.063 Added historical Intraday data request for NQU22-CME to the queue. | 2022-08-23 11:43:30.063 Intraday data recording state for symbol NQU22-CME is set to download 'Pending'. | 2022-08-23 11:43:30.063 Triggering next historical data download in queue. | 2022-08-23 11:43:30.063 Mapping MESU22-CME to MESU22. Service code: cme | 2022-08-23 11:43:30.089 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU22-CME (MESU22). ID: 6 Service code: cme | 2022-08-23 11:43:30.089 SC DTC Delayed Exchange Data | Requesting security definition data for: MESU22-CME (MESU22). ID: 6 | 2022-08-23 11:43:30.089 Added historical Intraday data request for MESU22-CME to the queue. | 2022-08-23 11:43:30.089 Intraday data recording state for symbol MESU22-CME is set to download 'Pending'. | 2022-08-23 11:43:30.089 Triggering next historical data download in queue. | 2022-08-23 11:43:30.089 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:30.102 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-08-23 11:43:30.102 SC DTC Delayed Exchange Data | Received logon response. | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Successfully connected. | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU22-CME -> ESU22 | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU22-CME -> MESU22 | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MNQU22-CME -> MNQU22 | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MYMU22-CBOT -> MYMU22 | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: NQU22-CME -> NQU22 | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: YMU22-CBOT -> YMU22 | 2022-08-23 11:43:30.921 SC DTC Delayed Exchange Data | Received security definition for symbol ESU22-CME | 2022-08-23 11:43:31.148 SC DTC Delayed Exchange Data | Received security definition for symbol MESU22-CME | 2022-08-23 11:43:31.148 SC DTC Delayed Exchange Data | Received security definition for symbol MNQU22-CME | 2022-08-23 11:43:31.148 SC DTC Delayed Exchange Data | Received security definition for symbol MYMU22-CBOT | 2022-08-23 11:43:31.148 SC DTC Delayed Exchange Data | Received security definition for symbol NQU22-CME | 2022-08-23 11:43:31.148 SC DTC Delayed Exchange Data | Received security definition for symbol YMU22-CBOT | 2022-08-23 11:43:31.148 HD Request # 9 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-08-23 11:43:36.525 HD Request # 9 | Download start date-time: 2022-08-23 11:32:49.000000. File last date-time: 2022-08-23 11:32:49.000000 | 2022-08-23 11:43:36.525 HD Request # 9 | Using server: ds21.sierracharts.com port 10150 | 2022-08-23 11:43:36.525 Socket (3) | Creating socket. | 2022-08-23 11:43:36.525 Socket (3) | New receive buffer size: 5242880 | 2022-08-23 11:43:36.525 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-08-23 11:43:36.525 HD Request # 9 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:36.789 HD Request # 9 | Sending historical data logon request message. | 2022-08-23 11:43:36.789 HD Request # 9 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:49. Record interval: 1. Symbol: ESU22 | 2022-08-23 11:43:37.372 HD Request # 9 | Decompressing data. | 2022-08-23 11:43:37.490 HD Request # 9 | Receiving Intraday data for ESU22-CME starting at 2022-08-23 11:32:49.269000 | 2022-08-23 11:43:37.490 Socket (3) | CloseSocket call. | 2022-08-23 11:43:37.491 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:37.492 Historical data download thread signaled to stop. | 2022-08-23 11:43:37.492 HD Request # 9 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:49.269000. | 2022-08-23 11:43:37.492 HD Request # 9 | Received 10 Intraday data records from 2022-08-23 11:32:49.269000 to 2022-08-23 11:33:30.697000 (41.4 seconds) and wrote 10 records for ESU22-CME | 2022-08-23 11:43:37.492 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.697000 | 2022-08-23 11:43:37.497 HD Request # 9 | Completion time: 1s. | 2022-08-23 11:43:37.497 HD Request # 9 | Intraday data download complete for ESU22-CME. Unique request ID: 9 | 2022-08-23 11:43:37.497 Removing historical data download ID 9. | 2022-08-23 11:43:37.497 Real-time Intraday chart data file updates started for ESU22-CME | 2022-08-23 11:43:37.497 Opened cached Intraday file: C:\SierraChart\Data\ESU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:37.497 Intraday chart data file opened for ESU22-CME | 2022-08-23 11:43:37.498 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:37.498 Triggering next historical data download in queue. | 2022-08-23 11:43:37.498 HD Request # 10 | Downloading Intraday chart data for MYMU22-CBOT to the file MYMU22-CBOT.scid. Service: cbot | 2022-08-23 11:43:37.498 HD Request # 10 | Download start date-time: 2022-08-23 11:32:40.000000. File last date-time: 2022-08-23 11:32:40.000000 | 2022-08-23 11:43:37.498 HD Request # 10 | Using server: ds23.sierracharts.com port 10149 | 2022-08-23 11:43:37.498 Socket (4) | Creating socket. | 2022-08-23 11:43:37.498 Socket (4) | New receive buffer size: 5242880 | 2022-08-23 11:43:37.498 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-23 11:43:37.498 Chart #2 has tagged chart #4 for full recalculation. Chartbook: SP500.Cht | 2022-08-23 11:43:37.551 MESU22-CME[M] 1 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: SP500.Cht | 2022-08-23 11:43:37.579 Socket (3) | Socket gracefully closed by remote side. | 2022-08-23 11:43:37.608 Socket (3) | Closed. | 2022-08-23 11:43:37.608 HD Request # 10 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:37.807 HD Request # 10 | Sending historical data logon request message. | 2022-08-23 11:43:37.807 HD Request # 10 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:40. Record interval: 1. Symbol: MYMU22 | 2022-08-23 11:43:38.498 HD Request # 10 | Decompressing data. | 2022-08-23 11:43:38.617 HD Request # 10 | Receiving Intraday data for MYMU22-CBOT starting at 2022-08-23 11:32:40.881000 | 2022-08-23 11:43:38.617 Socket (4) | CloseSocket call. | 2022-08-23 11:43:38.618 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:38.619 Historical data download thread signaled to stop. | 2022-08-23 11:43:38.619 HD Request # 10 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:40.881000. | 2022-08-23 11:43:38.619 HD Request # 10 | Received 6 Intraday data records from 2022-08-23 11:32:40.881000 to 2022-08-23 11:33:30.980000 (50.1 seconds) and wrote 6 records for MYMU22-CBOT | 2022-08-23 11:43:38.619 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.980000 | 2022-08-23 11:43:38.627 HD Request # 10 | Completion time: 1s. | 2022-08-23 11:43:38.627 HD Request # 10 | Intraday data download complete for MYMU22-CBOT. Unique request ID: 10 | 2022-08-23 11:43:38.627 Removing historical data download ID 10. | 2022-08-23 11:43:38.627 Real-time Intraday chart data file updates started for MYMU22-CBOT | 2022-08-23 11:43:38.627 Opened cached Intraday file: C:\SierraChart\Data\MYMU22-CBOT.scid. Thread ID: 15232 | 2022-08-23 11:43:38.627 Intraday chart data file opened for MYMU22-CBOT | 2022-08-23 11:43:38.627 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:38.627 Triggering next historical data download in queue. | 2022-08-23 11:43:38.627 HD Request # 11 | Downloading Intraday chart data for YMU22-CBOT to the file YMU22-CBOT.scid. Service: cbot | 2022-08-23 11:43:38.627 HD Request # 11 | Download start date-time: 2022-08-23 11:32:48.000000. File last date-time: 2022-08-23 11:32:48.000000 | 2022-08-23 11:43:38.627 HD Request # 11 | Using server: ds21.sierracharts.com port 10150 | 2022-08-23 11:43:38.627 Socket (3) | Creating socket. | 2022-08-23 11:43:38.628 Socket (3) | New receive buffer size: 5242880 | 2022-08-23 11:43:38.628 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-08-23 11:43:38.628 Socket (4) | Socket gracefully closed by remote side. | 2022-08-23 11:43:38.734 Socket (4) | Closed. | 2022-08-23 11:43:38.734 HD Request # 11 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:38.924 HD Request # 11 | Sending historical data logon request message. | 2022-08-23 11:43:38.925 HD Request # 11 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:48. Record interval: 1. Symbol: YMU22 | 2022-08-23 11:43:39.041 HD Request # 11 | Decompressing data. | 2022-08-23 11:43:39.214 HD Request # 11 | Receiving Intraday data for YMU22-CBOT starting at 2022-08-23 11:32:48.189000 | 2022-08-23 11:43:39.214 Socket (3) | CloseSocket call. | 2022-08-23 11:43:39.214 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:39.214 Historical data download thread signaled to stop. | 2022-08-23 11:43:39.214 HD Request # 11 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:48.189000. | 2022-08-23 11:43:39.214 HD Request # 11 | Received 11 Intraday data records from 2022-08-23 11:32:48.189000 to 2022-08-23 11:33:30.771000 (42.6 seconds) and wrote 11 records for YMU22-CBOT | 2022-08-23 11:43:39.214 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.771000 | 2022-08-23 11:43:39.218 HD Request # 11 | Completion time: 1s. | 2022-08-23 11:43:39.218 HD Request # 11 | Intraday data download complete for YMU22-CBOT. Unique request ID: 11 | 2022-08-23 11:43:39.218 Removing historical data download ID 11. | 2022-08-23 11:43:39.218 Real-time Intraday chart data file updates started for YMU22-CBOT | 2022-08-23 11:43:39.218 Opened cached Intraday file: C:\SierraChart\Data\YMU22-CBOT.scid. Thread ID: 15232 | 2022-08-23 11:43:39.218 Intraday chart data file opened for YMU22-CBOT | 2022-08-23 11:43:39.218 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:39.218 Triggering next historical data download in queue. | 2022-08-23 11:43:39.218 HD Request # 12 | Downloading Intraday chart data for MNQU22-CME to the file MNQU22-CME.scid. Service: cme | 2022-08-23 11:43:39.218 HD Request # 12 | Download start date-time: 2022-08-23 11:32:50.000000. File last date-time: 2022-08-23 11:32:50.000000 | 2022-08-23 11:43:39.218 HD Request # 12 | Using server: ds23.sierracharts.com port 10149 | 2022-08-23 11:43:39.218 Socket (4) | Creating socket. | 2022-08-23 11:43:39.219 Socket (4) | New receive buffer size: 5242880 | 2022-08-23 11:43:39.219 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-23 11:43:39.219 Socket (3) | Socket gracefully closed by remote side. | 2022-08-23 11:43:39.330 Socket (3) | Closed. | 2022-08-23 11:43:39.330 HD Request # 12 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:39.521 HD Request # 12 | Sending historical data logon request message. | 2022-08-23 11:43:39.521 Chart #2 has tagged chart #3 for full recalculation. Chartbook: DOW JONES.Cht | 2022-08-23 11:43:39.556 HD Request # 12 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:50. Record interval: 1. Symbol: MNQU22 | 2022-08-23 11:43:39.638 HD Request # 12 | Decompressing data. | 2022-08-23 11:43:39.756 HD Request # 12 | Receiving Intraday data for MNQU22-CME starting at 2022-08-23 11:32:50.037000 | 2022-08-23 11:43:39.757 Socket (4) | CloseSocket call. | 2022-08-23 11:43:39.758 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:39.758 Historical data download thread signaled to stop. | 2022-08-23 11:43:39.758 HD Request # 12 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:50.037000. | 2022-08-23 11:43:39.758 HD Request # 12 | Received 30 Intraday data records from 2022-08-23 11:32:50.037000 to 2022-08-23 11:33:35.730000 (45.7 seconds) and wrote 30 records for MNQU22-CME | 2022-08-23 11:43:39.758 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:35.730000 | 2022-08-23 11:43:39.773 HD Request # 12 | Completion time: 0s. | 2022-08-23 11:43:39.773 HD Request # 12 | Intraday data download complete for MNQU22-CME. Unique request ID: 12 | 2022-08-23 11:43:39.773 Removing historical data download ID 12. | 2022-08-23 11:43:39.773 Real-time Intraday chart data file updates started for MNQU22-CME | 2022-08-23 11:43:39.773 Opened cached Intraday file: C:\SierraChart\Data\MNQU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:39.774 Intraday chart data file opened for MNQU22-CME | 2022-08-23 11:43:39.774 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:39.774 Triggering next historical data download in queue. | 2022-08-23 11:43:39.774 HD Request # 13 | Downloading Intraday chart data for NQU22-CME to the file NQU22-CME.scid. Service: cme | 2022-08-23 11:43:39.774 HD Request # 13 | Download start date-time: 2022-08-23 11:32:48.000000. File last date-time: 2022-08-23 11:32:48.000000 | 2022-08-23 11:43:39.775 HD Request # 13 | Using server: ds21.sierracharts.com port 10150 | 2022-08-23 11:43:39.775 Socket (3) | Creating socket. | 2022-08-23 11:43:39.775 Socket (3) | New receive buffer size: 5242880 | 2022-08-23 11:43:39.775 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-08-23 11:43:39.775 Socket (4) | Socket gracefully closed by remote side. | 2022-08-23 11:43:39.929 Socket (4) | Closed. | 2022-08-23 11:43:39.930 MYMU22-CBOT[M] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: DOW JONES.Cht | 2022-08-23 11:43:40.050 HD Request # 13 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:40.064 HD Request # 13 | Sending historical data logon request message. | 2022-08-23 11:43:40.064 HD Request # 13 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:48. Record interval: 1. Symbol: NQU22 | 2022-08-23 11:43:40.239 HD Request # 13 | Decompressing data. | 2022-08-23 11:43:40.356 HD Request # 13 | Receiving Intraday data for NQU22-CME starting at 2022-08-23 11:32:48.163000 | 2022-08-23 11:43:40.356 Socket (3) | CloseSocket call. | 2022-08-23 11:43:40.356 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:40.356 Historical data download thread signaled to stop. | 2022-08-23 11:43:40.356 HD Request # 13 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:48.163000. | 2022-08-23 11:43:40.356 HD Request # 13 | Received 20 Intraday data records from 2022-08-23 11:32:48.163000 to 2022-08-23 11:33:30.697000 (42.5 seconds) and wrote 20 records for NQU22-CME | 2022-08-23 11:43:40.356 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:30.697000 | 2022-08-23 11:43:40.360 HD Request # 13 | Completion time: 1s. | 2022-08-23 11:43:40.360 HD Request # 13 | Intraday data download complete for NQU22-CME. Unique request ID: 13 | 2022-08-23 11:43:40.360 Removing historical data download ID 13. | 2022-08-23 11:43:40.360 Real-time Intraday chart data file updates started for NQU22-CME | 2022-08-23 11:43:40.360 Opened cached Intraday file: C:\SierraChart\Data\NQU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:40.360 Intraday chart data file opened for NQU22-CME | 2022-08-23 11:43:40.361 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:40.361 Triggering next historical data download in queue. | 2022-08-23 11:43:40.361 HD Request # 14 | Downloading Intraday chart data for MESU22-CME to the file MESU22-CME.scid. Service: cme | 2022-08-23 11:43:40.361 HD Request # 14 | Download start date-time: 2022-08-23 11:32:42.000000. File last date-time: 2022-08-23 11:32:42.000000 | 2022-08-23 11:43:40.361 HD Request # 14 | Using server: ds23.sierracharts.com port 10149 | 2022-08-23 11:43:40.361 Socket (4) | Creating socket. | 2022-08-23 11:43:40.361 Socket (4) | New receive buffer size: 5242880 | 2022-08-23 11:43:40.361 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-08-23 11:43:40.361 Socket (3) | Socket gracefully closed by remote side. | 2022-08-23 11:43:40.475 Socket (3) | Closed. | 2022-08-23 11:43:40.475 Chart #2 has tagged chart #1 for full recalculation. Chartbook: MNQ.cht | 2022-08-23 11:43:40.573 HD Request # 14 | Setting DTC encoding to Binary VLS | 2022-08-23 11:43:40.677 HD Request # 14 | Sending historical data logon request message. | 2022-08-23 11:43:40.677 HD Request # 14 | Requesting Intraday data. Start date-time: 2022-08-23 11:32:42. Record interval: 1. Symbol: MESU22 | 2022-08-23 11:43:40.852 HD Request # 14 | Decompressing data. | 2022-08-23 11:43:40.968 HD Request # 14 | Receiving Intraday data for MESU22-CME starting at 2022-08-23 11:32:42.983000 | 2022-08-23 11:43:40.968 Socket (4) | CloseSocket call. | 2022-08-23 11:43:40.969 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-08-23 11:43:40.969 Historical data download thread signaled to stop. | 2022-08-23 11:43:40.969 HD Request # 14 | Timestamp of first Intraday data file record written: 2022-08-23 11:32:42.983000. | 2022-08-23 11:43:40.969 HD Request # 14 | Received 12 Intraday data records from 2022-08-23 11:32:42.983000 to 2022-08-23 11:33:36.953000 (54.0 seconds) and wrote 12 records for MESU22-CME | 2022-08-23 11:43:40.969 HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2022-08-23 11:33:36.953000 | 2022-08-23 11:43:40.974 HD Request # 14 | Completion time: 0s. | 2022-08-23 11:43:40.974 HD Request # 14 | Intraday data download complete for MESU22-CME. Unique request ID: 14 | 2022-08-23 11:43:40.974 Removing historical data download ID 14. | 2022-08-23 11:43:40.974 Real-time Intraday chart data file updates started for MESU22-CME | 2022-08-23 11:43:40.974 Opened cached Intraday file: C:\SierraChart\Data\MESU22-CME.scid. Thread ID: 15232 | 2022-08-23 11:43:40.974 Intraday chart data file opened for MESU22-CME | 2022-08-23 11:43:40.974 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2022-08-23 11:43:40.974 Triggering next historical data download in queue. | 2022-08-23 11:43:40.974 No download requests in the queue to start downloads for. | 2022-08-23 11:43:40.974 MNQU22-CME[M] 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MNQ.cht | 2022-08-23 11:43:41.052 Socket (4) | Socket gracefully closed by remote side. | 2022-08-23 11:43:41.085 Socket (4) | Closed. | 2022-08-23 11:43:41.085 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-08-23 11:45:04.300 DTC Client socket (1) | Closed. | 2022-08-23 11:45:04.300 |
| [2022-08-23 13:30:36] |
| Sierra_Chart Engineering - Posts: 18797 |
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Since you are using AMP, follow the CQG set up instructions here: CQG Trading Platform Service: Setup Instructions And translate the symbols in your Chartbook with Edit >> Translate Symbols to Current Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-23 13:30:46
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| [2022-08-23 18:03:20] |
| User427880 - Posts: 8 |
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I've been using AMP services from de beginning which is 2 years since now and I Haven't had any problem till SIERRA CHART forced me to to change the package. There's not any problem with AMP cause I've contacted them and they assisted me (instantly) in remote control and checked everything was ok with them (allegedly). Is it possible a remote support to fix this once and for all? Tomorrow will be 4 days without service. This is not, for sure, a quick solution and I've thinking seriously move to another platform.
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| [2022-08-23 18:56:16] |
| Sierra_Chart Engineering - Posts: 18797 |
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So are you successfully now connected to CQG? One additional problem we see is you do not have any exchanges active. This needs to be done here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed What symbols do you need real-time data for? And do you require market depth data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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