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Date/Time: Sun, 16 Mar 2025 03:00:48 +0000



Data stopped; can't get it to reatart

View Count: 510

[2022-08-05 19:27:58]
User341960 - Posts: 5
Recently I have had several blue screen shutdowns on my PC so I ran sfc /scannow. Corrupted files were found and successfully repaired. So far, it appears as if the blue screen issues with my PC are resolved and it is running normally.

Since running sfc /scannow my data has stopped and I can't get it restarted. I just ran it this morning, but I have no data after 08-01 19:57. Prior to running sfc /scannow my data was running well with no issues.

I have Denali Exchange Data feed. I have closed and re-opened Sierra Charts, disconnected and reconnected my data feed, restarted my PC, and installed the latest version of Sierra Charts. I have opened several chartbooks: data is not running in any of them. My internet connection is normal at 356 Mbps. My account is in good standing to the best of my knowledge and I have usage credit through 2022-11-13.

I would be very grateful for your assistance.

Many thanks,
Dean Caldwell
[2022-08-05 20:15:07]
John - SC Support - Posts: 38678
We are wondering if you may be having disk issues and some files may have gotten corrupted in the process of fixing everything. Go to one of the charts that is having the issue and select Edit >> Delete All Data and Download.

If that takes care of it for that chart then you will want to do the same for each chart that has a distinct symbol (you do not need to do this for every chart, just once for each symbol). You may need to select Edit >> Recalculate and Reload for the charts that have the same symbol but for which you did not do the delete option.

Let us know if you continue to have issues and we will see what we can do.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-08 14:48:04]
User776386 - Posts: 1
No luck...when I hit "Edit >> Delete All Data and Download" there doesn't seem to be any response at all.

Daily data is up to date; intraday data stops on Aug 1.

Many thanks for your help!

Dean Caldwell
[2022-08-08 18:02:19]
John - SC Support - Posts: 38678
Your most recent post is from an expired account. Make sure you are logging into your Sierra Chart with your active account.

Also, once you are logged in properly and if you are not getting data, then we would need to see your Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-09 01:39:04]
User341960 - Posts: 5
Reading Internal Order ID file. | 2022-08-08 15:12:35.777
Reading Trade Orders file. | 2022-08-08 15:12:35.981
Reading Trade Positions file. | 2022-08-08 15:12:35.981
Reading Trade Account Data files. | 2022-08-08 15:12:35.982
UDPListener (1632). Port 22904 | Listening on UDP port 22904. | 2022-08-08 15:12:36.025
Software version: 2419 64-bit | 2022-08-08 15:12:36.026
Primary Thread ID: 9672 | 2022-08-08 15:12:36.026
Usage end date: 2022-11-13 | 2022-08-08 15:12:36.026
Enabled for: Sierra Chart Historical Data Service. | 2022-08-08 15:12:36.026
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-08 15:12:36.026
Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-08 15:12:36.026
Enabled for exchange2: CME (Trading Account Required) | 2022-08-08 15:12:36.026
Enabled for exchange2: CBOT (Trading Account Required) | 2022-08-08 15:12:36.026
Enabled for exchange2: COMEX (Trading Account Required) | 2022-08-08 15:12:36.026
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-08-08 15:12:36.026
Enabled for exchange2: fairx_exchange.data | 2022-08-08 15:12:36.026
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-08 15:12:36.026
Current selected Data/Trading service: SC Data - All Services | 2022-08-08 15:12:36.026
Custom symbol settings values: disabled | 2022-08-08 15:12:36.026
Chart Update Interval: 500 | 2022-08-08 15:12:36.026
Intraday Data Storage Time Unit: 0 | 2022-08-08 15:12:36.026
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-08-08 15:12:36.026
2022-08-08 22:12:36 Local computer time in UTC | 2022-08-08 15:12:36.026
2022-08-08 15:12:36 Local computer time in SC Time Zone | 2022-08-08 15:12:36.026
2022-08-08 22:12:33 Server time in UTC | 2022-08-08 15:12:36.026
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-08-08 15:12:36.026
Program path: C:\SierraChart\ | 2022-08-08 15:12:36.026
Data Files path: C:\SierraChart\Data\ | 2022-08-08 15:12:36.026
OS Version Number: 10.0 | 2022-08-08 15:12:36.027
Locale Setting: C | 2022-08-08 15:12:36.027
DLLs: UserContributedStudies_64.dll | 2022-08-08 15:12:36.028
Allowed protected custom studies: | 2022-08-08 15:12:36.028
Crash reporter started: true | 2022-08-08 15:12:36.028

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-08-08 15:12:36.063
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-08-08 15:12:36.107
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-08-08 15:12:36.303
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-08-08 15:12:36.303
Received 5 login tokens. | 2022-08-08 15:12:36.692
Symbol settings MD5 received. Request ID: 1. | 2022-08-08 15:12:38.360
Symbol settings are up-to-date for scdataallservices. | 2022-08-08 15:12:38.360
Requesting current DateTime from Sierra Chart server. | 2022-08-08 15:12:39.543
Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-08 22:12:40.071. Round-trip delay: 00:00:00.391 | 2022-08-08 15:12:40.326
Computer time to server time difference: 00:00:00.255 | 2022-08-08 15:12:40.326
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 15:12:40.326

SC Data - All Services | Connected to server complete. | 2022-08-08 15:12:42.916
Triggering next historical data download in queue. | 2022-08-08 15:12:42.916
Triggering next historical data download in queue. | 2022-08-08 15:12:42.916
Triggering next historical data download in queue. | 2022-08-08 15:12:42.916
Triggering next historical data download in queue. | 2022-08-08 15:12:42.916
Using symbol data fast lookup vector | 2022-08-08 15:12:42.916
SC Data - All Services | Starting real-time market data updates for: @NQ#. ID: 1 | 2022-08-08 15:12:42.916
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: @NQ# | 2022-08-08 15:12:42.916
SC Data - All Services | Requesting security definition data for: @NQ#. ID: 1 | 2022-08-08 15:12:42.916
No historical data client is currently set to download historical Intraday data for @NQ#. | 2022-08-08 15:12:42.916
Real-time Intraday chart data file updates started for @NQ# | 2022-08-08 15:12:42.916
Intraday chart data file opened for @NQ# | 2022-08-08 15:12:42.916
No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921
No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921
No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921
No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921
F.US.MESU22 7 Sec #8 | Reloading chart. | 2022-08-08 15:22:07.106
F.US.MESU22 3 Sec #9 | Reloading chart. | 2022-08-08 15:22:07.143
F.US.MESU22 20 Sec #7 | Reloading chart. | 2022-08-08 15:22:07.189
F.US.MESU22 [CB] 1 Sec #4 | Reloading chart. | 2022-08-08 15:22:07.784
F.US.MESU22 [CB] 1 Sec #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.784
F.US.MESU22 [CB] 1 Sec #4 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.784
F.US.MESU22 [CB] 1 Min #3 | Reloading chart. | 2022-08-08 15:22:07.840
F.US.MESU22 [CB] 1 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.840
F.US.MESU22 [CB] 1 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.840
F.US.MESU22 [CB] 3 Min #2 | Reloading chart. | 2022-08-08 15:22:07.879
F.US.MESU22 [CB] 3 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.879
F.US.MESU22 [CB] 3 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.879
F.US.MESU22 [CB] 9 Min #1 | Reloading chart. | 2022-08-08 15:22:07.947
F.US.MESU22 [CB] 9 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.947
F.US.MESU22 [CB] 9 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.947
F.US.MESU22 [CB] 27 Min #5 | Reloading chart. | 2022-08-08 15:22:08.033
F.US.MESU22 [CB] 27 Min #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.033
F.US.MESU22 [CB] 27 Min #5 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.033
F.US.MESU22 [CB] 81 Min #10 | Reloading chart. | 2022-08-08 15:22:08.125
F.US.MESU22 [CB] 81 Min #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.125
F.US.MESU22 [CB] 81 Min #10 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.125
F.US.MESU22 [CB] 243 Min #11 | Reloading chart. | 2022-08-08 15:22:08.352
F.US.MESU22 [CB] 243 Min #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.352
F.US.MESU22 [CB] 243 Min #11 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.352
F.US.MESU22 [CB] Daily #6 | Reloading chart. | 2022-08-08 15:22:08.563
F.US.MESU22 [CB] Daily #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.563
F.US.MESU22 [CB] Daily #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.563
$DOWI Daily #13 | Reloading chart. | 2022-08-08 15:22:08.638
SC Data - All Services | Starting real-time market data updates for: F.US.MESU22. ID: 2 | 2022-08-08 15:22:08.927
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.MESU22 | 2022-08-08 15:22:08.927
SC Data - All Services | Requesting security definition data for: F.US.MESU22. ID: 2 | 2022-08-08 15:22:08.927
No historical data client is currently set to download historical Intraday data for F.US.MESU22. | 2022-08-08 15:22:08.927
Real-time Intraday chart data file updates started for F.US.MESU22 | 2022-08-08 15:22:08.927
Intraday chart data file opened for F.US.MESU22 | 2022-08-08 15:22:08.927
Starting DelayedDownloadMonitoringTimer | 2022-08-08 15:22:09.551
Starting HDTimeoutTimer | 2022-08-08 15:22:09.551
Added historical Daily data request for F.US.MESU22 to the queue. | 2022-08-08 15:22:09.597
Triggering next historical data download in queue. | 2022-08-08 15:22:09.597
HD Request # 1 | Downloading Historical Daily chart data for F.US.MESU22. Starting date: 2022-07-28. Service: scdataallservices | 2022-08-08 15:22:09.605
Added historical Daily data request for $DOWI to the queue. | 2022-08-08 15:22:09.606
Triggering next historical data download in queue. | 2022-08-08 15:22:09.606
SC Data - All Services | Starting real-time market data updates for: $DOWI. ID: 3 Service code: dow.index | 2022-08-08 15:22:09.607
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $DOWI | 2022-08-08 15:22:09.607
SC Data - All Services | Requesting security definition data for: $DOWI. ID: 3 | 2022-08-08 15:22:09.607
HD Request # 1 | Requesting historical Daily data for F.US.MESU22 starting at 2022-07-27. SC External HD service. | 2022-08-08 15:22:10.557
HD Request # 1 | Error downloading historical Daily data for F.US.MESU22. Error: invalid symbol | 2022-08-08 15:22:11.299
HD Request # 1 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.MESU22 | 2022-08-08 15:22:11.299
HD Request # 1 | Completion time: 2s. | 2022-08-08 15:22:11.299
HD Request # 1 | Daily data download complete for F.US.MESU22. Unique request ID: 1 | 2022-08-08 15:22:11.299
Removing historical data download ID 1. | 2022-08-08 15:22:11.299

Triggering next historical data download in queue. | 2022-08-08 15:22:11.307
HD Request # 2 | Downloading Historical Daily chart data for $DOWI. Starting date: 2022-08-03. Service: dow.index | 2022-08-08 15:22:11.312
F.US.MESU22 [CB-D] Daily #6 | Reloading chart. | 2022-08-08 15:22:11.599
F.US.MESU22 [CB-D] Daily #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:11.599
F.US.MESU22 [CB-D] Daily #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:11.599
F.US.MESU22 [CB-D] 1 Sec #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:12.128
HD Request # 2 | Requesting historical Daily data for $DOWI starting at 2022-08-02. SC External HD service. | 2022-08-08 15:22:14.746
Chart #7 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:15.016
HD Request # 2 | Receiving historical Daily data for $DOWI starting at 2022-08-03. | 2022-08-08 15:22:16.116
HD Request # 2 | Writing historical Daily data to the file $DOWI.dly. | 2022-08-08 15:22:16.117
HD Request # 2 | Bytes received: 312 | 2022-08-08 15:22:16.467
HD Request # 2 | Received 5 Daily data records from 2022-08-03 00:00:00 to 2022-08-08 00:00:00 (6.0 days) and wrote 4 records for $DOWI | 2022-08-08 15:22:16.467
HD Request # 2 | Completion time: 5s. | 2022-08-08 15:22:16.467
HD Request # 2 | Daily data download complete for $DOWI. Unique request ID: 2 | 2022-08-08 15:22:16.467
Removing historical data download ID 2. | 2022-08-08 15:22:16.467

Triggering next historical data download in queue. | 2022-08-08 15:22:16.469
F.US.MESU22 [CB-D] 3 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:16.472
Chart #2 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:16.500
F.US.MESU22 [CB-D] 1 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:16.538
Chart #3 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:16.691
Chart #3 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:16.691
F.US.MESU22 7 Sec #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:16.733
Chart #8 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:17.447
No download requests in the queue to start downloads for. | 2022-08-08 15:22:17.448
Chart #2 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:17.484
Chart #3 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:17.646
Chart #9 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.100
Chart #9 has tagged chart #8 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.100
F.US.MESU22 [CB-D] 27 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:19.574
Chart #5 has tagged chart #10 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.587
Chart #5 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.587
Chart #5 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.587
F.US.MESU22 [CB-D] 9 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:19.634
Chart #1 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676
Chart #1 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676
Chart #1 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676
Chart #1 has tagged chart #5 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676
F.US.MESU22 [CB-D] 81 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.066
Chart #10 has tagged chart #1 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.071
Chart #10 has tagged chart #11 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.071
Circular chart reference detected. Charts: 5, 10. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:20.071
$DOWI Daily #13 | Reloading chart. | 2022-08-08 15:22:20.095
F.US.MESU22 [CB-D] 9 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.432
F.US.MESU22 [CB-D] 27 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.525
Circular chart reference detected. Charts: 1, 5. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:20.538
Circular chart reference detected. Charts: 10, 5. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:20.538
F.US.MESU22 7 Sec #8 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.610
F.US.MESU22 [CB-D] 1 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:21.348
Circular chart reference detected. Charts: 3, 4. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.282
F.US.MESU22 [CB-D] 243 Min #11 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.419
Chart #11 has tagged chart #1 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.420
F.US.MESU22 [CB-D] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.421
Circular chart reference detected. Charts: 4, 3. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.542
F.US.MESU22 [CB-D] 3 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.578
Circular chart reference detected. Charts: 1, 2. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.613
Circular chart reference detected. Charts: 3, 2. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.613
Chart #2 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.613
F.US.MESU22 [CB-D] 9 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.662
Circular chart reference detected. Charts: 2, 1. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.700
Chart #1 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.700
Chart #1 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.700
Circular chart reference detected. Charts: 5, 1. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.700
F.US.MESU22 [CB-D] 1 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.825
Circular chart reference detected. Charts: 3, 4. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:25.696
F.US.MESU22 [CB-D] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:25.827
Circular chart reference detected. Charts: 2, 3. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:25.945
Circular chart reference detected. Charts: 4, 3. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:25.945
No historical data client is currently set to download historical Intraday data for F.US.MESU22. | 2022-08-08 15:22:36.189
Real-time Intraday chart data file updates started for F.US.MESU22 | 2022-08-08 15:22:36.189
Intraday chart data file opened for F.US.MESU22 | 2022-08-08 15:22:36.189
Requesting current DateTime from Sierra Chart server. | 2022-08-08 16:12:39.542
Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-08 23:12:40.096. Round-trip delay: 00:00:00.396 | 2022-08-08 16:12:40.335
Computer time to server time difference: 00:00:00.238 | 2022-08-08 16:12:40.335
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 16:12:40.335
Requesting current DateTime from Sierra Chart server. | 2022-08-08 17:12:39.542
Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-09 00:12:40.091. Round-trip delay: 00:00:00.391 | 2022-08-08 17:12:40.326
Computer time to server time difference: 00:00:00.234 | 2022-08-08 17:12:40.326
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 17:12:40.326
Requesting current DateTime from Sierra Chart server. | 2022-08-08 18:12:39.543
Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-09 01:12:40.122. Round-trip delay: 00:00:00.399 | 2022-08-08 18:12:40.343
Computer time to server time difference: 00:00:00.220 | 2022-08-08 18:12:40.343
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 18:12:40.343
[2022-08-09 11:18:51]
Sierra_Chart Engineering - Posts: 18796
One thing we see is that the symbols are not correct. Translate them with this Edit menu command:
Edit Menu: Edit >> Translate Symbols To Current Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-09 13:45:21]
User341960 - Posts: 5
Everything is good...it was the symbols!

Many thanks for your help.
Dean Caldwell

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