Support Board
Date/Time: Mon, 17 Mar 2025 05:24:57 +0000
Data stopped; can't get it to reatart
View Count: 515
| [2022-08-05 19:27:58] |
| User341960 - Posts: 5 |
|
Recently I have had several blue screen shutdowns on my PC so I ran sfc /scannow. Corrupted files were found and successfully repaired. So far, it appears as if the blue screen issues with my PC are resolved and it is running normally. Since running sfc /scannow my data has stopped and I can't get it restarted. I just ran it this morning, but I have no data after 08-01 19:57. Prior to running sfc /scannow my data was running well with no issues. I have Denali Exchange Data feed. I have closed and re-opened Sierra Charts, disconnected and reconnected my data feed, restarted my PC, and installed the latest version of Sierra Charts. I have opened several chartbooks: data is not running in any of them. My internet connection is normal at 356 Mbps. My account is in good standing to the best of my knowledge and I have usage credit through 2022-11-13. I would be very grateful for your assistance. Many thanks, Dean Caldwell |
| [2022-08-05 20:15:07] |
| John - SC Support - Posts: 38678 |
|
We are wondering if you may be having disk issues and some files may have gotten corrupted in the process of fixing everything. Go to one of the charts that is having the issue and select Edit >> Delete All Data and Download. If that takes care of it for that chart then you will want to do the same for each chart that has a distinct symbol (you do not need to do this for every chart, just once for each symbol). You may need to select Edit >> Recalculate and Reload for the charts that have the same symbol but for which you did not do the delete option. Let us know if you continue to have issues and we will see what we can do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-08 14:48:04] |
| User776386 - Posts: 1 |
|
No luck...when I hit "Edit >> Delete All Data and Download" there doesn't seem to be any response at all. Daily data is up to date; intraday data stops on Aug 1. Many thanks for your help! Dean Caldwell |
| [2022-08-08 18:02:19] |
| John - SC Support - Posts: 38678 |
|
Your most recent post is from an expired account. Make sure you are logging into your Sierra Chart with your active account. Also, once you are logged in properly and if you are not getting data, then we would need to see your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 01:39:04] |
| User341960 - Posts: 5 |
|
Reading Internal Order ID file. | 2022-08-08 15:12:35.777 Reading Trade Orders file. | 2022-08-08 15:12:35.981 Reading Trade Positions file. | 2022-08-08 15:12:35.981 Reading Trade Account Data files. | 2022-08-08 15:12:35.982 UDPListener (1632). Port 22904 | Listening on UDP port 22904. | 2022-08-08 15:12:36.025 Software version: 2419 64-bit | 2022-08-08 15:12:36.026 Primary Thread ID: 9672 | 2022-08-08 15:12:36.026 Usage end date: 2022-11-13 | 2022-08-08 15:12:36.026 Enabled for: Sierra Chart Historical Data Service. | 2022-08-08 15:12:36.026 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-08-08 15:12:36.026 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-08 15:12:36.026 Enabled for exchange2: CME (Trading Account Required) | 2022-08-08 15:12:36.026 Enabled for exchange2: CBOT (Trading Account Required) | 2022-08-08 15:12:36.026 Enabled for exchange2: COMEX (Trading Account Required) | 2022-08-08 15:12:36.026 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-08-08 15:12:36.026 Enabled for exchange2: fairx_exchange.data | 2022-08-08 15:12:36.026 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-08 15:12:36.026 Current selected Data/Trading service: SC Data - All Services | 2022-08-08 15:12:36.026 Custom symbol settings values: disabled | 2022-08-08 15:12:36.026 Chart Update Interval: 500 | 2022-08-08 15:12:36.026 Intraday Data Storage Time Unit: 0 | 2022-08-08 15:12:36.026 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-08-08 15:12:36.026 2022-08-08 22:12:36 Local computer time in UTC | 2022-08-08 15:12:36.026 2022-08-08 15:12:36 Local computer time in SC Time Zone | 2022-08-08 15:12:36.026 2022-08-08 22:12:33 Server time in UTC | 2022-08-08 15:12:36.026 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-08-08 15:12:36.026 Program path: C:\SierraChart\ | 2022-08-08 15:12:36.026 Data Files path: C:\SierraChart\Data\ | 2022-08-08 15:12:36.026 OS Version Number: 10.0 | 2022-08-08 15:12:36.027 Locale Setting: C | 2022-08-08 15:12:36.027 DLLs: UserContributedStudies_64.dll | 2022-08-08 15:12:36.028 Allowed protected custom studies: | 2022-08-08 15:12:36.028 Crash reporter started: true | 2022-08-08 15:12:36.028 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-08-08 15:12:36.063 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-08-08 15:12:36.107 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-08-08 15:12:36.303 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-08-08 15:12:36.303 Received 5 login tokens. | 2022-08-08 15:12:36.692 Symbol settings MD5 received. Request ID: 1. | 2022-08-08 15:12:38.360 Symbol settings are up-to-date for scdataallservices. | 2022-08-08 15:12:38.360 Requesting current DateTime from Sierra Chart server. | 2022-08-08 15:12:39.543 Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-08 22:12:40.071. Round-trip delay: 00:00:00.391 | 2022-08-08 15:12:40.326 Computer time to server time difference: 00:00:00.255 | 2022-08-08 15:12:40.326 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 15:12:40.326 SC Data - All Services | Connected to server complete. | 2022-08-08 15:12:42.916 Triggering next historical data download in queue. | 2022-08-08 15:12:42.916 Triggering next historical data download in queue. | 2022-08-08 15:12:42.916 Triggering next historical data download in queue. | 2022-08-08 15:12:42.916 Triggering next historical data download in queue. | 2022-08-08 15:12:42.916 Using symbol data fast lookup vector | 2022-08-08 15:12:42.916 SC Data - All Services | Starting real-time market data updates for: @NQ#. ID: 1 | 2022-08-08 15:12:42.916 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: @NQ# | 2022-08-08 15:12:42.916 SC Data - All Services | Requesting security definition data for: @NQ#. ID: 1 | 2022-08-08 15:12:42.916 No historical data client is currently set to download historical Intraday data for @NQ#. | 2022-08-08 15:12:42.916 Real-time Intraday chart data file updates started for @NQ# | 2022-08-08 15:12:42.916 Intraday chart data file opened for @NQ# | 2022-08-08 15:12:42.916 No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921 No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921 No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921 No download requests in the queue to start downloads for. | 2022-08-08 15:12:42.921 F.US.MESU22 7 Sec #8 | Reloading chart. | 2022-08-08 15:22:07.106 F.US.MESU22 3 Sec #9 | Reloading chart. | 2022-08-08 15:22:07.143 F.US.MESU22 20 Sec #7 | Reloading chart. | 2022-08-08 15:22:07.189 F.US.MESU22 [CB] 1 Sec #4 | Reloading chart. | 2022-08-08 15:22:07.784 F.US.MESU22 [CB] 1 Sec #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.784 F.US.MESU22 [CB] 1 Sec #4 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.784 F.US.MESU22 [CB] 1 Min #3 | Reloading chart. | 2022-08-08 15:22:07.840 F.US.MESU22 [CB] 1 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.840 F.US.MESU22 [CB] 1 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.840 F.US.MESU22 [CB] 3 Min #2 | Reloading chart. | 2022-08-08 15:22:07.879 F.US.MESU22 [CB] 3 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.879 F.US.MESU22 [CB] 3 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.879 F.US.MESU22 [CB] 9 Min #1 | Reloading chart. | 2022-08-08 15:22:07.947 F.US.MESU22 [CB] 9 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:07.947 F.US.MESU22 [CB] 9 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:07.947 F.US.MESU22 [CB] 27 Min #5 | Reloading chart. | 2022-08-08 15:22:08.033 F.US.MESU22 [CB] 27 Min #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.033 F.US.MESU22 [CB] 27 Min #5 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.033 F.US.MESU22 [CB] 81 Min #10 | Reloading chart. | 2022-08-08 15:22:08.125 F.US.MESU22 [CB] 81 Min #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.125 F.US.MESU22 [CB] 81 Min #10 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.125 F.US.MESU22 [CB] 243 Min #11 | Reloading chart. | 2022-08-08 15:22:08.352 F.US.MESU22 [CB] 243 Min #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.352 F.US.MESU22 [CB] 243 Min #11 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.352 F.US.MESU22 [CB] Daily #6 | Reloading chart. | 2022-08-08 15:22:08.563 F.US.MESU22 [CB] Daily #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:08.563 F.US.MESU22 [CB] Daily #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:08.563 $DOWI Daily #13 | Reloading chart. | 2022-08-08 15:22:08.638 SC Data - All Services | Starting real-time market data updates for: F.US.MESU22. ID: 2 | 2022-08-08 15:22:08.927 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.MESU22 | 2022-08-08 15:22:08.927 SC Data - All Services | Requesting security definition data for: F.US.MESU22. ID: 2 | 2022-08-08 15:22:08.927 No historical data client is currently set to download historical Intraday data for F.US.MESU22. | 2022-08-08 15:22:08.927 Real-time Intraday chart data file updates started for F.US.MESU22 | 2022-08-08 15:22:08.927 Intraday chart data file opened for F.US.MESU22 | 2022-08-08 15:22:08.927 Starting DelayedDownloadMonitoringTimer | 2022-08-08 15:22:09.551 Starting HDTimeoutTimer | 2022-08-08 15:22:09.551 Added historical Daily data request for F.US.MESU22 to the queue. | 2022-08-08 15:22:09.597 Triggering next historical data download in queue. | 2022-08-08 15:22:09.597 HD Request # 1 | Downloading Historical Daily chart data for F.US.MESU22. Starting date: 2022-07-28. Service: scdataallservices | 2022-08-08 15:22:09.605 Added historical Daily data request for $DOWI to the queue. | 2022-08-08 15:22:09.606 Triggering next historical data download in queue. | 2022-08-08 15:22:09.606 SC Data - All Services | Starting real-time market data updates for: $DOWI. ID: 3 Service code: dow.index | 2022-08-08 15:22:09.607 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $DOWI | 2022-08-08 15:22:09.607 SC Data - All Services | Requesting security definition data for: $DOWI. ID: 3 | 2022-08-08 15:22:09.607 HD Request # 1 | Requesting historical Daily data for F.US.MESU22 starting at 2022-07-27. SC External HD service. | 2022-08-08 15:22:10.557 HD Request # 1 | Error downloading historical Daily data for F.US.MESU22. Error: invalid symbol | 2022-08-08 15:22:11.299 HD Request # 1 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.MESU22 | 2022-08-08 15:22:11.299 HD Request # 1 | Completion time: 2s. | 2022-08-08 15:22:11.299 HD Request # 1 | Daily data download complete for F.US.MESU22. Unique request ID: 1 | 2022-08-08 15:22:11.299 Removing historical data download ID 1. | 2022-08-08 15:22:11.299 Triggering next historical data download in queue. | 2022-08-08 15:22:11.307 HD Request # 2 | Downloading Historical Daily chart data for $DOWI. Starting date: 2022-08-03. Service: dow.index | 2022-08-08 15:22:11.312 F.US.MESU22 [CB-D] Daily #6 | Reloading chart. | 2022-08-08 15:22:11.599 F.US.MESU22 [CB-D] Daily #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-08-08 15:22:11.599 F.US.MESU22 [CB-D] Daily #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-08-08 15:22:11.599 F.US.MESU22 [CB-D] 1 Sec #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:12.128 HD Request # 2 | Requesting historical Daily data for $DOWI starting at 2022-08-02. SC External HD service. | 2022-08-08 15:22:14.746 Chart #7 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:15.016 HD Request # 2 | Receiving historical Daily data for $DOWI starting at 2022-08-03. | 2022-08-08 15:22:16.116 HD Request # 2 | Writing historical Daily data to the file $DOWI.dly. | 2022-08-08 15:22:16.117 HD Request # 2 | Bytes received: 312 | 2022-08-08 15:22:16.467 HD Request # 2 | Received 5 Daily data records from 2022-08-03 00:00:00 to 2022-08-08 00:00:00 (6.0 days) and wrote 4 records for $DOWI | 2022-08-08 15:22:16.467 HD Request # 2 | Completion time: 5s. | 2022-08-08 15:22:16.467 HD Request # 2 | Daily data download complete for $DOWI. Unique request ID: 2 | 2022-08-08 15:22:16.467 Removing historical data download ID 2. | 2022-08-08 15:22:16.467 Triggering next historical data download in queue. | 2022-08-08 15:22:16.469 F.US.MESU22 [CB-D] 3 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:16.472 Chart #2 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:16.500 F.US.MESU22 [CB-D] 1 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:16.538 Chart #3 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:16.691 Chart #3 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:16.691 F.US.MESU22 7 Sec #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:16.733 Chart #8 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:17.447 No download requests in the queue to start downloads for. | 2022-08-08 15:22:17.448 Chart #2 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:17.484 Chart #3 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:17.646 Chart #9 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.100 Chart #9 has tagged chart #8 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.100 F.US.MESU22 [CB-D] 27 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:19.574 Chart #5 has tagged chart #10 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.587 Chart #5 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.587 Chart #5 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.587 F.US.MESU22 [CB-D] 9 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-08-08 15:22:19.634 Chart #1 has tagged chart #2 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676 Chart #1 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676 Chart #1 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676 Chart #1 has tagged chart #5 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:19.676 F.US.MESU22 [CB-D] 81 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.066 Chart #10 has tagged chart #1 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.071 Chart #10 has tagged chart #11 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.071 Circular chart reference detected. Charts: 5, 10. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:20.071 $DOWI Daily #13 | Reloading chart. | 2022-08-08 15:22:20.095 F.US.MESU22 [CB-D] 9 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.432 F.US.MESU22 [CB-D] 27 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.525 Circular chart reference detected. Charts: 1, 5. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:20.538 Circular chart reference detected. Charts: 10, 5. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:20.538 F.US.MESU22 7 Sec #8 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:20.610 F.US.MESU22 [CB-D] 1 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:21.348 Circular chart reference detected. Charts: 3, 4. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.282 F.US.MESU22 [CB-D] 243 Min #11 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.419 Chart #11 has tagged chart #1 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.420 F.US.MESU22 [CB-D] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.421 Circular chart reference detected. Charts: 4, 3. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.542 F.US.MESU22 [CB-D] 3 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.578 Circular chart reference detected. Charts: 1, 2. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.613 Circular chart reference detected. Charts: 3, 2. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.613 Chart #2 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.613 F.US.MESU22 [CB-D] 9 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.662 Circular chart reference detected. Charts: 2, 1. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.700 Chart #1 has tagged chart #3 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.700 Chart #1 has tagged chart #4 for full recalculation. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.700 Circular chart reference detected. Charts: 5, 1. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:23.700 F.US.MESU22 [CB-D] 1 Sec #4 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:23.825 Circular chart reference detected. Charts: 3, 4. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:25.696 F.US.MESU22 [CB-D] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: MES20220718.Cht | 2022-08-08 15:22:25.827 Circular chart reference detected. Charts: 2, 3. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:25.945 Circular chart reference detected. Charts: 4, 3. Chartbook: MES20220718.Cht. | 2022-08-08 15:22:25.945 No historical data client is currently set to download historical Intraday data for F.US.MESU22. | 2022-08-08 15:22:36.189 Real-time Intraday chart data file updates started for F.US.MESU22 | 2022-08-08 15:22:36.189 Intraday chart data file opened for F.US.MESU22 | 2022-08-08 15:22:36.189 Requesting current DateTime from Sierra Chart server. | 2022-08-08 16:12:39.542 Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-08 23:12:40.096. Round-trip delay: 00:00:00.396 | 2022-08-08 16:12:40.335 Computer time to server time difference: 00:00:00.238 | 2022-08-08 16:12:40.335 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 16:12:40.335 Requesting current DateTime from Sierra Chart server. | 2022-08-08 17:12:39.542 Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-09 00:12:40.091. Round-trip delay: 00:00:00.391 | 2022-08-08 17:12:40.326 Computer time to server time difference: 00:00:00.234 | 2022-08-08 17:12:40.326 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 17:12:40.326 Requesting current DateTime from Sierra Chart server. | 2022-08-08 18:12:39.543 Received Date-time from server. Delay adjusted UTC Date-time: 2022-08-09 01:12:40.122. Round-trip delay: 00:00:00.399 | 2022-08-08 18:12:40.343 Computer time to server time difference: 00:00:00.220 | 2022-08-08 18:12:40.343 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-08-08 18:12:40.343 |
| [2022-08-09 11:18:51] |
| Sierra_Chart Engineering - Posts: 18801 |
|
One thing we see is that the symbols are not correct. Translate them with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 13:45:21] |
| User341960 - Posts: 5 |
|
Everything is good...it was the symbols! Many thanks for your help. Dean Caldwell |
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