Support Board
Date/Time: Sun, 16 Mar 2025 02:52:01 +0000
Current version 2419 won't download
View Count: 433
| [2022-08-05 18:41:09] |
| User296581 - Posts: 10 |
|
I have not been able to Download Current Version (2419). The download re opens with the Grey background but no charts open up. I have been forced to reinstall Previous Version which Still works fine There is a system Notification message that the new version needs to be downloaded. System Notification Message, 2022-08-01: A Sierra Chart update is required for users of the Teton Order Routing Service for support for the new connection addresses. Update to version 2419 or higher. I am not an inexperienced user. I have downloaded a new current version at least 40 times before successfully, |
| [2022-08-05 18:47:20] |
| User296581 - Posts: 10 |
|
Account Name: TransAct_User_sub96uru User Message: Have not been able to download current Version 3 time over past month Reading Internal Order ID file. | 2022-08-05 12:34:48.128 Reading Trade Orders file. | 2022-08-05 12:34:48.208 Reading Trade Positions file. | 2022-08-05 12:34:48.208 Reading Trade Account Data files. | 2022-08-05 12:34:48.209 UDPListener (1604). Port 22903 | Listening on UDP port 22903. | 2022-08-05 12:34:48.232 Software version: 2419 64-bit | 2022-08-05 12:34:48.232 Primary Thread ID: 20992 | 2022-08-05 12:34:48.232 Usage end date: 2022-08-19 | 2022-08-05 12:34:48.232 Enabled for: Sierra Chart Historical Data Service. | 2022-08-05 12:34:48.232 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-05 12:34:48.232 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-05 12:34:48.232 Current selected Data/Trading service: Teton CME Order Routing | 2022-08-05 12:34:48.232 Custom symbol settings values: disabled | 2022-08-05 12:34:48.232 Chart Update Interval: 600 | 2022-08-05 12:34:48.232 Intraday Data Storage Time Unit: 1 | 2022-08-05 12:34:48.232 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-08-05 12:34:48.232 2022-08-05 16:34:48 Local computer time in UTC | 2022-08-05 12:34:48.232 2022-08-05 12:34:48 Local computer time in SC Time Zone | 2022-08-05 12:34:48.232 2022-08-05 16:34:46 Server time in UTC | 2022-08-05 12:34:48.232 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-08-05 12:34:48.232 Program path: C:\SierraChart\SierraChartTransActMA\ | 2022-08-05 12:34:48.232 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2022-08-05 12:34:48.232 OS Version Number: 10.0 | 2022-08-05 12:34:48.233 Locale Setting: C | 2022-08-05 12:34:48.233 DLLs: HoffmanStarter.dll, IOAMT.dll, Top9Trader.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2022-08-05 12:34:48.233 Allowed protected custom studies: | 2022-08-05 12:34:48.233 Crash reporter started: true | 2022-08-05 12:34:48.233 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2022-08-05 12:34:48.256 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-08-05 12:34:48.293 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-08-05 12:34:48.498 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-08-05 12:34:48.498 Received 5 login tokens. | 2022-08-05 12:34:48.911 Symbol settings MD5 received. Request ID: 1. | 2022-08-05 12:34:50.330 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2022-08-05 12:34:50.330 Files to Open on Startup | File does not exist: C:\SierraChart\SierraChartTransActMA\Data\C:\SierraChart\SierraChartTransActMA\Data\Vito Daily and 1min and 30 min.cht | 2022-08-05 12:34:53.184 Teton CME Order Routing | Firm: Advantage/Stage5 | 2022-08-05 12:34:55.192 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 | 2022-08-05 12:34:55.192 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-08-05 12:34:55.193 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-08-05 12:34:55.194 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-08-05 12:34:55.194 Teton CME Order Routing | Network connection to server complete. | 2022-08-05 12:34:55.289 Teton CME Order Routing | Starting socket receive thread. | 2022-08-05 12:34:55.289 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-08-05 12:34:55.289 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-08-05 12:34:55.530 Teton CME Order Routing | Sending logon request message. | 2022-08-05 12:34:55.530 Teton CME Order Routing | Received logon response. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Server Name: SC DTC Server. Build=42789. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-08-05 12:34:56.072 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Trading is supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Order cancel and replace is supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | OCO Orders supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Bracket Orders supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Connected to server complete. | 2022-08-05 12:34:56.072 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-08-03 19:28:12.379817 | 2022-08-05 12:34:56.121 Updated verified funded futures trading account ending date to: 2022-09-04 16:34:56 | 2022-08-05 12:34:56.188 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=550S3126 | 2022-08-05 12:34:56.211 ---------------------------------------- Selected Data/Trading service: Teton CME Order Routing ---------------------------------------- Log: Reading Internal Order ID file. | 2022-08-05 12:34:48.128 Reading Trade Orders file. | 2022-08-05 12:34:48.208 Reading Trade Positions file. | 2022-08-05 12:34:48.208 Reading Trade Account Data files. | 2022-08-05 12:34:48.209 UDPListener (1604). Port 22903 | Listening on UDP port 22903. | 2022-08-05 12:34:48.232 Software version: 2419 64-bit | 2022-08-05 12:34:48.232 Primary Thread ID: 20992 | 2022-08-05 12:34:48.232 Usage end date: 2022-08-19 | 2022-08-05 12:34:48.232 Enabled for: Sierra Chart Historical Data Service. | 2022-08-05 12:34:48.232 Enabled for: Delayed Denali Exchange Data Feed. | 2022-08-05 12:34:48.232 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-08-05 12:34:48.232 Current selected Data/Trading service: Teton CME Order Routing | 2022-08-05 12:34:48.232 Custom symbol settings values: disabled | 2022-08-05 12:34:48.232 Chart Update Interval: 600 | 2022-08-05 12:34:48.232 Intraday Data Storage Time Unit: 1 | 2022-08-05 12:34:48.232 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-08-05 12:34:48.232 2022-08-05 16:34:48 Local computer time in UTC | 2022-08-05 12:34:48.232 2022-08-05 12:34:48 Local computer time in SC Time Zone | 2022-08-05 12:34:48.232 2022-08-05 16:34:46 Server time in UTC | 2022-08-05 12:34:48.232 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-08-05 12:34:48.232 Program path: C:\SierraChart\SierraChartTransActMA\ | 2022-08-05 12:34:48.232 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2022-08-05 12:34:48.232 OS Version Number: 10.0 | 2022-08-05 12:34:48.233 Locale Setting: C | 2022-08-05 12:34:48.233 DLLs: HoffmanStarter.dll, IOAMT.dll, Top9Trader.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2022-08-05 12:34:48.233 Allowed protected custom studies: | 2022-08-05 12:34:48.233 Crash reporter started: true | 2022-08-05 12:34:48.233 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2022-08-05 12:34:48.256 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-08-05 12:34:48.293 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-08-05 12:34:48.498 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-08-05 12:34:48.498 Received 5 login tokens. | 2022-08-05 12:34:48.911 Symbol settings MD5 received. Request ID: 1. | 2022-08-05 12:34:50.330 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2022-08-05 12:34:50.330 Files to Open on Startup | File does not exist: C:\SierraChart\SierraChartTransActMA\Data\C:\SierraChart\SierraChartTransActMA\Data\Vito Daily and 1min and 30 min.cht | 2022-08-05 12:34:53.184 Teton CME Order Routing | Firm: Advantage/Stage5 | 2022-08-05 12:34:55.192 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 | 2022-08-05 12:34:55.192 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-08-05 12:34:55.193 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-08-05 12:34:55.194 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-08-05 12:34:55.194 Teton CME Order Routing | Network connection to server complete. | 2022-08-05 12:34:55.289 Teton CME Order Routing | Starting socket receive thread. | 2022-08-05 12:34:55.289 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-08-05 12:34:55.289 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-08-05 12:34:55.530 Teton CME Order Routing | Sending logon request message. | 2022-08-05 12:34:55.530 Teton CME Order Routing | Received logon response. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Server Name: SC DTC Server. Build=42789. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-08-05 12:34:56.072 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Trading is supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Order cancel and replace is supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | OCO Orders supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Bracket Orders supported. | 2022-08-05 12:34:56.072 Teton CME Order Routing | Connected to server complete. | 2022-08-05 12:34:56.072 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Triggering next historical data download in queue. | 2022-08-05 12:34:56.074 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 No download requests in the queue to start downloads for. | 2022-08-05 12:34:56.083 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-08-03 19:28:12.379817 | 2022-08-05 12:34:56.121 Updated verified funded futures trading account ending date to: 2022-09-04 16:34:56 | 2022-08-05 12:34:56.188 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=550S3126 | 2022-08-05 12:34:56.211 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2022-08-05 12:40:30.021 The message log has been sent to support. | 2022-08-05 12:40:30.021 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2022-08-05 12:40:30.021 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2022-08-05 12:40:30.021 Sending of the Message Log is completed. The response was saved to C:\SierraChart\SierraChartTransActMA\Data\MessageLogAnalysis.htm | 2022-08-05 12:40:31.361 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2022-08-05 12:40:31.607 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2022-08-05 12:40:31.607 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2022-08-05 12:40:31.813 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2022-08-05 12:40:31.813 ------------------------------------------------------------ IP: 174.83.235.64 (United States of America) |
| [2022-08-05 19:50:37] |
| John - SC Support - Posts: 38678 |
|
The reason why the chartbook is not opening automatically is due to a bad path as shown by this line in your log: Files to Open on Startup | File does not exist: C:\SierraChart\SierraChartTransActMA\Data\C:\SierraChart\SierraChartTransActMA\Data\Vito Daily and 1min and 30 min.cht
But we do not know why it is repeating the path to the file, as the path to your data is correct. Please go to Global Settings >> General Settings >> General and select the button for Select Files to Open on Startup, then select the file and select the Remove button. Then select the Add button to add the chartbook again and then select OK to close that window and select OK to close the General Settings window. Exit from Sierra Chart and start again and see if your chartbook opens properly. Note that we are not able to reproduce the exact issue you are having with version 2419, so we do not know why this has occurred or why you do not seem to have an issue with an earlier version. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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