Support Board
Date/Time: Thu, 20 Mar 2025 08:55:38 +0000
Can not activate free trial
View Count: 512
| [2022-08-05 18:24:03] |
| User982286 - Posts: 1 |
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Hello i can not connect to sierra the global parameters saying invalid settings and i have not received any sms or email
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| [2022-08-05 18:55:04] |
| John - SC Support - Posts: 38812 |
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We are not understanding what your particular issue is. You are on Package 3, so we do not know what SMS or Email has to do with this, unless you are trying to do something with Alerts. Where exactly are you getting "invalid settings" and what is the exact wording of the information. In looking at the information on our servers, it looks like you are trying to connect to CTS. You will need to be on version 2416 (or lower) in order to continue to use CTS. Refer to the information at the following link for how to downgrade your software: Software Download: Full Control Rollback Procedure Also refer to the information in the following post: 3 Months Free Sierra Chart for Moving From Gain Capital, Transact, CTS to Teton Trading For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-10 04:42:55] |
| User830866 - Posts: 5 |
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hello. I can't activate my free trial.When i gave the phone number,no code came.later, even if i gave my mobile number.the same thing happen before |
| [2022-11-10 15:00:48] |
| John - SC Support - Posts: 38812 |
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User830866: We see that your account has the trial activated at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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