Support Board
Date/Time: Sun, 16 Mar 2025 17:45:08 +0000
30000 historical download limit
View Count: 890
| [2022-08-01 06:20:49] |
| User197029 - Posts: 52 |
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I am reaching this limit now every month and I am wondering if there are some downloads in the background that I am not aware of since it seems impossible to reach a number that high. I look at about 100 futures contracts every day in a chartbook which displays one weekly and one monthly chart so that is about 200 downloads. I do this 2x / day which would add up to about 400 downloads / day which means a maximum of 12000 downloads a month. In my log I see this message quite often: Performing a full recalculation because it has been tagged Might it have something to do with it? Am I right that you would count every single chart in a chartbook with historical data as one download? And also every time I click on this already downloaded symbol it would count AGAIN as a new historical download? I do understand that there are costs involved for these downloads but in order for users (who are technically not very advanced like me) there should be a simple way to understand what counts and what not (ideally displayed in the message log). Thanks for your help! |
| [2022-08-01 07:57:26] |
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No: In my log I see this message quite often: Performing a full recalculation because it has been tagged
Might it have something to do with it? No: Am I right that you would count every single chart in a chartbook with historical data as one download?
No: And also every time I click on this already downloaded symbol it would count AGAIN as a new historical download?
You can see the historical daily data downloads being performed in the Message Log: Message Log Save that message log to a file and check the log files to see what is happening: Message Log: Automatically Saving Message Log to File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-07 15:16:02] |
| User197029 - Posts: 52 |
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Attached is what happens when I change symbol in my chartbook. For how many historical data downloads would such a symbol change count please? Thank you! |
Private File Attachment Deleted. |
| [2022-08-08 13:12:49] |
| Sierra_Chart Engineering - Posts: 18797 |
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When the symbol of the chart changes and a historical Daily data download has not been done for that particular symbol in last 24 hours, then it will be done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-08 18:02:29] |
| User197029 - Posts: 52 |
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Thank you but how can it be then that I have used up a total of 9838 out of 30000 in 7 days in August then? Given also the fact that it even would not count double if it had already been downloaded in last 24hrs. You also said that for example one weekly chart and one monthly chart of the same symbol in the same chartbook would count as 1 download for the symbol which would reduce the 12k downloads I mentioned in my first post to 6000/month. Where are those 9838 downloads in 7 days then coming from please? I would like to understand. Can you add a counter to the message log? Or ideally move the limit from 30k to 50k free historical downloads until it is clear what counts and what not. Thanks again! |
| [2022-08-11 14:05:03] |
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We will verify the counting is accurate. We cannot know the answer to this question unless all of the logs on your side are analyzed and that is not something we would do: Thank you but how can it be then that I have used up a total of 9838 out of 30000 in 7 days in August then?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-11 14:05:12
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| [2022-08-16 19:05:15] |
| Sierra_Chart Engineering - Posts: 18797 |
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We have looked into this and the counting is accurate and you can view the count here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AdditionalHistoricalDownloads It will update about every 5 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-16 19:11:06
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| [2022-08-25 06:00:52] |
| User197029 - Posts: 52 |
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It remains a complete mystery to me how I can reach these 30000 with the number of chartbooks and charts I have open (99% are historical INTRADAY data) and given your comments that "When the symbol of the chart changes and a historical Daily data download has not been done for that particular symbol in last 24 hours, then it will be done." Can you have a look at the attached please? You are saying historical intraday data is excluded - why doesn't it work for a 30min chart then? It would be great if you could make the process much more transparent. |
 25-08-22--075700 --2932.jpg / V - Attached On 2022-08-25 05:59:11 UTC - Size: 66.74 KB - 145 views |
| [2022-08-25 08:08:37] |
| Sierra_Chart Engineering - Posts: 18797 |
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The text in that chart is illegible. However, in the case of ICE contracts historical Intraday data is included as part of these particular queries because the data comes from an outside source. Refer to step 15 here: Sierra Chart Historical Data Service: Setup Instructions You need to set that particular mentioned setting to 0. The problem is there are downloads being done throughout the day for ICE intraday data and they are accumulating. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-25 08:08:44
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| [2022-08-25 09:21:09] |
| User197029 - Posts: 52 |
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The text in the chart says: "Download failed. Error downloading historical intraday data for KCH23-ICEUS. Max downloads per month exceeded. Downloads 30020. Monthly limit: 30000." If I understand correctly you are now saying that the historical INTRADAY data for ICE contracts is NOT excluded from the historical daily data download limit, therefore even intraday chart downloads for ICE contracts count towards the limit? And this would explain the high downloads that I am reaching as every 15/20mins all ICE symbols update and every update counts towards the limit? If so you could have explained this at the Activate Services option, it would have saved me quite some time. Do I still have to buy additional downloads now? I have set the mentioned setting from your prior post to 0 now. thanks |
| [2022-08-25 09:39:20] |
| Sierra_Chart Engineering - Posts: 18797 |
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It is impossible for us to keep these things up-to-date because this data we do not control. It comes from outside sources, exchange rules change, data vendor rules change. It is simply an impossible task for us to be aware of everything and keep these things up to date. If so you could have explained this at the Activate Services option, it would have saved me quite some time.
You cannot expect that. It cannot be expected that we are going to know these things and keep it written information up-to-date at all times. It is just impossible. It did not even occur to us the problem, until we saw the symbols you are working with. Normally the limit applies to historical daily data. Yes you do and we do not earn any money on this. Do I still have to buy additional downloads now?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-25 09:40:21
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| [2022-08-29 06:02:46] |
| User197029 - Posts: 52 |
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Refer to step 15 here:
Sierra_Chart Historical Data Service: Setup Instructions You need to set that particular mentioned setting to 0. The problem is there are downloads being done throughout the day for ICE intraday data and they are accumulating. I have done that. However in the instances where the data service provider is Interactive Brokers this option does not exist in the Data/Trade Service Settings menu. I have 'Allow Support for Sierra Chart Data Feeds' ON though. If I have open charts of ICE Futures in these Interactive Brokers instances do I have the same problem as I had in the SC data instances and if so what can I do to not have the ICE Futures intraday charts count towards the limit in these IB instances? Thanks. |
| [2022-08-29 06:04:35] |
| Sierra_Chart Engineering - Posts: 18797 |
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In the case of when using Interactive Brokers, the ICE data would only come from Interactive Brokers. This particular issue would not happen when using Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-29 18:57:07] |
| User197029 - Posts: 52 |
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One more thing: Can you please double-check this: Sierra_Chart Engineering [Direct Messages] - Posts: 3359
When the symbol of the chart changes and a historical Daily data download has not been done for that particular symbol in last 24 hours, then it will be done. When I disconnect all my SC instances and after a while (say 30mins) connect again the counter for new downloads in "Activate Services" increases. How is this possible if I have done nothing else than reconnecting (I did not load any new charts, etc) a SC instance which was already live 30mins ago (during which all my data had already been downloaded). Maybe during updating the charts when reconnecting new downloads towards the limit are triggered (which clearly they shouldn't be). Thanks. |
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