Support Board
Date/Time: Sat, 15 Mar 2025 16:10:14 +0000
Having problem connecting to CQG
View Count: 456
| [2022-07-28 18:40:43] |
| User557387 - Posts: 7 |
|
Hi i AM TRYING TO CONNECT A CHART THAT I HAVE been using for few years I am getting this message ===================== F.US.EPU22 [CV] Daily #4 | Reloading chart. | 2022-07-28 12:56:39.985 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2022-07-28 18:31:36.207 * ============================== I am running Service : CQG FIX Trading Server : Live Pls instruct- did not have a problem before... |
| [2022-07-28 18:51:10] |
| John - SC Support - Posts: 38678 |
|
We have made a change such that you need to be on one of the Integrated Packages (10, 11, or 12) in order to be able to have any external connections from Sierra Chart. We have taken care of this for your account by giving you a 60 evaluation of Package 12. For this evaluation you need to keep the time on your original package. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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