Support Board
Date/Time: Sun, 16 Mar 2025 00:00:21 +0000
This message does not stop in my log file / version 2417 latest
View Count: 629
| [2022-07-20 23:12:44] |
| User200390 - Posts: 31 |
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Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:08.961 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:08.961 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:08.993 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:08.993 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.022 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.022 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.076 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.076 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.105 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.105 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.133 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.133 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.162 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.163 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.192 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.192 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.230 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.230 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.264 File compression enabled. S:\SierraChart\Data\TICK-NYSE.scid. CompressionState=0 | 2022-07-20 19:11:09.264 Enabling compression for file: S:\SierraChart\Data\TICK-NYSE.scid. This may take a while. | 2022-07-20 19:11:09.295 |
| [2022-07-20 23:21:11] |
| John - SC Support - Posts: 38678 |
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If you are running the software using an emulator on a MAC, then we recommend setting the compression for data files to "No Compression". Refer to the information here: Sierra Chart Server Settings: Use Real-Time Data Compression (Global Settings >> Sierra Chart Server Settings >> General >> General) If you are not on a MaC, and if you have a chart open for TICK-NYSE, then select Edit >> Delete All Data and Download. This will remove the file and then redownload the data. Let us know if this resolves the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-21 00:04:53] |
| User200390 - Posts: 31 |
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Running on Windows 10 no emulation. I set the real time data compression to false and did delete all data and download, reconnected to the data feed and no change. Restarted SC and no change, still logging that event continuously.
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| [2022-07-21 03:29:57] |
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This is very unusual. We need to see the entire Message Log. Restart Sierra Chart and when you start seeing the message provide the message log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-21 13:16:16] |
| User200390 - Posts: 31 |
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Submitted the log thanks
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| [2022-07-21 14:59:44] |
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We called and left a message. This is not making any sense to us. We can see how there could be a scenario when you disable compression it is not actually getting disabled. We will put out a new release to resolve that but you should not be getting the message repetitively. That indicates, that particular file (S:\SierraChart\Data\TICK-NYSE.scid ) is getting opened over and over again and we do not know why. Would you know why? And what type of storage system is this? It does not support compression. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-21 20:48:17] |
| User200390 - Posts: 31 |
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Sorry I missed the call so many thanks for following up. The issue may be the storage; this is run from a CIFS share on a NAS. It also could be getting opened in some sort of circular loop I will check with Kim Hemmes who built the indicators the chart is using. It could be a study that is causing it as I have the same instrument on a chart in another workspace that does not have this error; it only occurs on that other workspace.
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| [2022-07-21 23:06:24] |
| User200390 - Posts: 31 |
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OK here is what I found via trial and error. Removing this embedded study stops the logging loop. It is not letting me paste the image in this message box so I am uploading it. https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=67078 |
Private File Attachment Deleted. |
| [2022-07-22 08:54:31] |
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Ok that is good. We thought it would be something like that. Wait for the next release to be able to disable compression. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-29 21:18:17] |
| User200390 - Posts: 31 |
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Is there a new version that supports the compression?
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| [2022-07-29 21:31:14] |
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Do you mean supports disabling compression?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-29 21:35:29] |
| User200390 - Posts: 31 |
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Yes to resolve the issue with the logging of the tick data file
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| [2022-07-30 10:31:02] |
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Update to the latest release of Sierra Chart: Software Download: Fast Update You can disable compression through Global Settings >> Advanced Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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