Support Board
Date/Time: Tue, 26 Nov 2024 11:41:47 +0000
Download data failed
View Count: 998
| [2014-05-07 10:46:38] |
| User92332 - Posts: 5 |
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I have problem with download any data IQFeed, SC historical data.. If I connect to any provider and set up chart settings for 1 month history (date range 2014-04-07 to 2014-05-07) usualy I see after downloading just on day history if I connect to IQfeed (first copy of message log) If I connect to SC historical data, find correct symbol with same date range 2014-04-07 to 2014-05-07 final result is just data for 2014-04-07 nothing more just one day history (second copy of message log) my internet download speed is 1.27 MB/s before i tried to exit dtn from windows portion like is in manual settings iqfeed but problem still going. IQFeed data log message: Software version: 1132 | 2014-05-07 05:13:54 Usage end date: 2015-05-11 | 2014-05-07 05:13:54 Enabled for: Advanced Features. | 2014-05-07 05:13:54 Enabled for: Advanced Features 2. | 2014-05-07 05:13:54 Enabled for: Sierra Chart Historical Data Service. | 2014-05-07 05:13:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-05-07 05:13:54 Received 1 data feed usernames. | 2014-05-07 05:13:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-07 05:13:54 Active service: IQFeed | 2014-05-07 05:13:54 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-07 05:13:54 2014-05-07 05:13:54 Local computer clock time | 2014-05-07 05:13:54 2014-05-07 10:13:54 GMT time | 2014-05-07 05:13:54 2014-05-07 05:13:54 Time zone adjusted time | 2014-05-07 05:13:54 Program path: C:\SierraChart\ | 2014-05-07 05:13:54 Data Files path: C:\SierraChart\Data\ | 2014-05-07 05:13:54 OS Version Number: 6.2 | 2014-05-07 05:13:54 Checking for new symbol settings for dtn | 2014-05-07 05:13:54 Symbol settings are up-to-date for dtn | 2014-05-07 05:13:54 Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... | 2014-05-07 05:13:56 Completed checking of 4 Intraday data files (*.scid). | 2014-05-07 05:13:56 IQFeed: Connecting. | 2014-05-07 05:13:59 Starting DTN IQ Feed interface software. | 2014-05-07 05:13:59 IQFeed: Connecting to Admin port 9300 | 2014-05-07 05:13:59 The network socket is connected. | 2014-05-07 05:13:59 IQFeed: Connected to Admin port. | 2014-05-07 05:13:59 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2014-05-07 05:13:59 AdminMessage: S,STATS,66.112.148.113,60002,500,0,9,1,2,0,May 07 5:54AM,May 07 6:14AM,Connected,5.1.0.6,434064,1081.48,0.02,0.92,11748.66,0.08,9.96, | 2014-05-07 05:14:00 IQFeed: Connecting to Level 1 port 5009 | 2014-05-07 05:14:00 The network socket is connected. | 2014-05-07 05:14:00 IQFeed: Connected to Level 1 port. | 2014-05-07 05:14:00 IQFeed: Connecting to Lookup port 9100 | 2014-05-07 05:14:00 IQFeed: Connecting to Level 2 port (9200)... | 2014-05-07 05:14:00 The network socket is connected. | 2014-05-07 05:14:00 IQFeed: Connected to Historical Data port. | 2014-05-07 05:14:00 IQFeed: Fully connected. | 2014-05-07 05:14:00 The network socket is connected. | 2014-05-07 05:14:00 IQFeed: Connected to Level 2 port. | 2014-05-07 05:14:00 IQFeed Level 2 error: Account not authorized for Level II | 2014-05-07 05:14:00 IQFeed: Level 2 protocol is 5.0. | 2014-05-07 05:14:00 Socket has been shutdown and closed. | 2014-05-07 05:14:00 IQFeed: Disconnected from Level 2 port. | 2014-05-07 05:14:00 IQFeed - Level 1 system message: KEY | 2014-05-07 05:14:00 IQFeed - Level 1 system message: SERVER CONNECTED | 2014-05-07 05:14:00 IQFeed - Level 1 system message: IP | 2014-05-07 05:14:00 IQFeed - Level 1 system message: CUST | 2014-05-07 05:14:00 Current selected Data/Trading service: IQFeed | 2014-05-07 05:14:25 IQFeed - Starting real-time market data updates for: @YM#C | 2014-05-07 05:14:40 HD Request # 2 - Downloading Intraday chart data for @YM#C to the file @YM#C.scid. Service: dtn | 2014-05-07 05:14:40 HD Request # 2 - Download start Date-Time: 2014-05-07 05:02:53.0 | 2014-05-07 05:14:40 HD Request # 2 - Requesting Tick data beginning at 2014-05-07 06:02:53 US Eastern Time. | 2014-05-07 05:14:40 HD Request # 2 - Receiving historical Intraday Tick data for @YM#C | 2014-05-07 05:14:40 HD Request # 2 - Receiving Intraday data for @YM#C starting at 2014-05-07 05:02:53 | 2014-05-07 05:14:40 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-05-07 05:04:06 | 2014-05-07 05:14:40 HD Request # 2 - Received 166 records from 2014-05-07 05:02:53 to 2014-05-07 05:14:17 (11.4 minutes) and wrote 162 records for @YM#C | 2014-05-07 05:14:40 HD Request # 2 - Intraday download COMPLETE for @YM#C. Completion time: 0s | 2014-05-07 05:14:40 Real-time Intraday chart data file updates started for @YM#C | 2014-05-07 05:14:40 HD Request # 3 - Downloading Intraday chart data for @YM#C to the file @YM#C.scid. Service: dtn | 2014-05-07 05:16:04 HD Request # 3 - Truncating file to starting Date-Time of 2014-03-07 18:00:00 | 2014-05-07 05:16:04 HD Request # 3 - Performing multistage download. Downloading Minute data first. | 2014-05-07 05:16:04 HD Request # 3 - Download start Date-Time: 2014-03-07 17:59:59.0 | 2014-05-07 05:16:04 HD Request # 3 - Disabling Intraday chart updating for symbol during historical data download. | 2014-05-07 05:16:04 HD Request # 3 - Requesting Minute data beginning at 2014-03-07 18:59:59 US Eastern Time. | 2014-05-07 05:16:04 HD Request # 3 - Error downloading historical Intraday data for @YM#C. The download timed out. | 2014-05-07 05:19:04 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @YM#C | 2014-05-07 05:19:04 HD Request # 3 - Intraday download COMPLETE for @YM#C. Completion time: 3m | 2014-05-07 05:19:04 HD Request # 3 - Reloading Intraday charts for symbol. | 2014-05-07 05:19:04 Reloading all charts with filename: @YM#C.scid | 2014-05-07 05:19:04 HD Request # 4 - Downloading Intraday chart data for @YM#C to the file @YM#C.scid. Service: dtn | 2014-05-07 05:19:04 HD Request # 4 - Download start Date-Time: 2014-04-07 05:16:04.0 | 2014-05-07 05:19:04 HD Request # 4 - Requesting Tick data beginning at 2014-04-07 06:16:04 US Eastern Time. | 2014-05-07 05:19:04 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@YM#C.scid | 2014-05-07 05:19:04 HD Request # 4 - Error downloading historical Intraday data for @YM#C. The download timed out. | 2014-05-07 05:22:04 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @YM#C | 2014-05-07 05:22:04 HD Request # 4 - Receiving Intraday data for @YM#C starting at 2014-05-07 05:06:24 | 2014-05-07 05:22:04 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-05-07 05:06:24 | 2014-05-07 05:22:04 Added 77 Time and Sales records to Intraday data file for @YM#C after download. | 2014-05-07 05:22:04 HD Request # 4 - Intraday download COMPLETE for @YM#C. Completion time: 3m | 2014-05-07 05:22:04 Real-time Intraday chart data file updates started for @YM#C | 2014-05-07 05:22:04 HD Request # 4 - Enabling Intraday chart updating for symbol. | 2014-05-07 05:22:04 SC Historical data log message: Software version: 1132 | 2014-05-07 05:30:39 Usage end date: 2015-05-11 | 2014-05-07 05:30:39 Enabled for: Advanced Features. | 2014-05-07 05:30:39 Enabled for: Advanced Features 2. | 2014-05-07 05:30:39 Enabled for: Sierra Chart Historical Data Service. | 2014-05-07 05:30:39 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-05-07 05:30:39 Received 1 data feed usernames. | 2014-05-07 05:30:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-07 05:30:39 Active service: SC Historical Data | 2014-05-07 05:30:39 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-07 05:30:39 2014-05-07 05:30:39 Local computer clock time | 2014-05-07 05:30:39 2014-05-07 10:30:39 GMT time | 2014-05-07 05:30:39 2014-05-07 05:30:39 Time zone adjusted time | 2014-05-07 05:30:39 Time difference to server time: 1 seconds. | 2014-05-07 05:30:39 Program path: C:\SierraChart\ | 2014-05-07 05:30:39 Data Files path: C:\SierraChart\Data\ | 2014-05-07 05:30:39 OS Version Number: 6.2 | 2014-05-07 05:30:39 Checking for new symbol settings for ddf | 2014-05-07 05:30:39 Symbol settings are up-to-date for ddf | 2014-05-07 05:30:39 Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... | 2014-05-07 05:30:41 Completed checking of 4 Intraday data files (*.scid). | 2014-05-07 05:30:41 SC Historical Data: Connected. Historical Intraday data will be requested. | 2014-05-07 05:30:44 Current selected Data/Trading service: SC Historical Data | 2014-05-07 05:30:49 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMM14.scid | 2014-05-07 05:32:20 SC Historical Data - Starting real-time market data updates for: YMM14 | 2014-05-07 05:32:20 SC Historical Data: Subscribing to market data in the service client is not supported. Symbol: YMM14 | 2014-05-07 05:32:20 HD Request # 2 - Downloading Intraday chart data for YMM14 to the file YMM14.scid. Service: cbot | 2014-05-07 05:32:21 Compressing file: C:\SierraChart\Data\YMM14.scid. This may take a while... | 2014-05-07 05:32:21 HD Request # 2 - Download start Date-Time: 2014-04-07 05:32:21.0 | 2014-05-07 05:32:21 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-05-07 05:32:21 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-07 05:32:21 The network socket is connected. | 2014-05-07 05:32:21 HD Request # 2 - Sending historical data logon request message. | 2014-05-07 05:32:21 HD Request # 2 - Requesting Intraday data. Start Date-Time: 2014-04-07 05:32:21. Record interval: 0 . Symbol: YMM4 | 2014-05-07 05:32:22 HD Request # 2 - Decompressing data. | 2014-05-07 05:32:22 HD Request # 2 - Receiving Intraday data for YMM14 starting at 2014-04-07 05:32:32 | 2014-05-07 05:32:22 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-04-07 05:32:32 | 2014-05-07 05:32:22 HD Request # 2 - Error downloading historical Intraday data for YMM14. The download timed out. | 2014-05-07 05:35:22 Socket has been shutdown and closed. | 2014-05-07 05:35:22 HD Request # 2 - Received 5448 records from 2014-04-07 05:32:32 to 2014-04-07 07:35:04 (2.0 hours) and wrote 5448 records for YMM14 | 2014-05-07 05:35:22 HD Request # 2 - Intraday download COMPLETE for YMM14. Completion time: 3m 1s | 2014-05-07 05:35:22 Real-time Intraday chart data file updates started for YMM14 | 2014-05-07 05:35:22 Reloading all charts with filename: YMM14.scid | 2014-05-07 05:36:52 HD Request # 3 - Downloading Intraday chart data for YMM14 to the file YMM14.scid. Service: cbot | 2014-05-07 05:36:52 HD Request # 3 - Download start Date-Time: 2014-04-07 06:04:54.0 | 2014-05-07 05:36:52 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-05-07 05:36:52 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-07 05:36:52 The network socket is connected. | 2014-05-07 05:36:52 HD Request # 3 - Sending historical data logon request message. | 2014-05-07 05:36:52 HD Request # 3 - Requesting Intraday data. Start Date-Time: 2014-04-07 06:04:54. Record interval: 0 . Symbol: YMM4 | 2014-05-07 05:36:53 HD Request # 3 - Decompressing data. | 2014-05-07 05:36:53 HD Request # 3 - Receiving Intraday data for YMM14 starting at 2014-04-07 06:04:54 | 2014-05-07 05:36:53 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-04-07 06:05:05 | 2014-05-07 05:36:53 HD Request # 3 - Error downloading historical Intraday data for YMM14. The download timed out. | 2014-05-07 05:39:53 Socket has been shutdown and closed. | 2014-05-07 05:39:53 HD Request # 3 - Received 5719 records from 2014-04-07 06:04:54 to 2014-04-07 07:50:19 (105.4 minutes) and wrote 5717 records for YMM14 | 2014-05-07 05:39:53 HD Request # 3 - Intraday download COMPLETE for YMM14. Completion time: 3m 1s | 2014-05-07 05:39:53 Real-time Intraday chart data file updates started for YMM14 | 2014-05-07 05:39:53 |
| [2014-05-07 18:15:44] |
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Clearly this is an Internet connectivity issue you are having on your side. Set the Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 1 Minute. After changing this, then change the Service in Sierra Chart to the SC Historical Data Service, if it is not already. Go to a chart using a symbol supported by this service and re-download the data with Edit >>Delete All Data and Download. If there still is a problem, then use port 80: https://www.sierrachart.com/index.php?l=doc/helpdetails41.html#UsingPort80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-07 18:16:49
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