Support Board
Date/Time: Sun, 16 Mar 2025 00:05:12 +0000
I renewed this am about 90 minutes ago and cant connect
View Count: 584
| [2022-07-05 13:47:15] |
| User244592 - Posts: 46 |
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I have pkg 5 but data shows I am not enabled for IB with this package, it was ok last week . so I am sitting here and have no idea whats going on, do you need more money since what I have now is totally useless to me.
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| [2022-07-05 14:04:53] |
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We apologize for the delay. This is resolved for your account. We will follow-up later today about what the cause was. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-05 14:05:00
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| [2022-07-06 09:23:55] |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 16:44:55] |
| User244592 - Posts: 46 |
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so your information says this is done to lower costs but forcing me to 11 from 5 is an additional cost per renewal of 50 dollars for no gain in service that I can see? your goal of lowering costs?
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| [2022-07-08 17:14:53] |
| User244592 - Posts: 46 |
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so what am I gaining for the extra cost, you are forcing me to the costlier package, thats fine but what am I gaining, you say it lowers costs but for who?If I stopped using IB for my data source and used package 5 what would my source for intraday and daily data, I just cant find that after reading all your links. Please?
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| [2022-07-08 17:35:09] |
| John - SC Support - Posts: 38678 |
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These changes can lower your costs if you take advantage of the Teton Order Routing Service which has no fees. Depending on your trading activity, this can add up. But it depends on your particular situation. You can not connect to IB with Package 5. In order to have any external connectivity or real-time data from the Denali Exchange Data Feed, you need to be on Package 10 or higher. In your particular case, you would want to be on Package 11, which gives you the Advanced functionality with the external connectivity. You could then either use IB for data or our Denali Exchange Data Feed for data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-08 17:54:07] |
| User244592 - Posts: 46 |
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I do not use SC for placing trades ever. I just want real time daily and intraday data so I have a chart/quotes to look at If I stopped using IB for my data source and used package 5 what would my source for real time intraday and daily data be? (question above not answered) Is the only way to get intraday data to SC is to upgrade to an external source package or Denali whatever that is? When I look at service settings I dont see the word Denali, is it called something else. I would like to understand this otherwise I will just shut up and pay the extra 100$ a year not knowing why my costs went down as you say and my service is the same. |
| [2022-07-08 18:12:14] |
| John - SC Support - Posts: 38678 |
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What are the exchanges for which you want real-time data?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-08 19:37:11] |
| User244592 - Posts: 46 |
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Only for US NYSE and Nasdaq stocks, I chart ES CME but dont really need it, so US stocks only.
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| [2022-07-08 20:29:41] |
| John - SC Support - Posts: 38678 |
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For the real-time US Stocks, you would use the Denali Exchange Data Feed and activate the NASDAQ TotalView exchange. Refer to the Setup Instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* You would also need to be on Package 11, which is $46.00 per month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-04 16:03:11] |
| William A Driver - Posts: 3 |
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After renewing my usage today I can't connect to IB broker data feed. Data /service box says (not enabled on package) How do I enable package. I've had the same accounts and package for 10 years without this problem. Thank you |
| [2022-08-04 16:17:07] |
| John - SC Support - Posts: 38678 |
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William A Driver: We made a change a few months ago, such that you need to be on one of the Integrated Packages (packages 10, 11, and 12) in order to be able to make an external connection. We did not force this at a singular time, but rather when you would renew your service. There have been notices about this in the Support Board and the system messages you receive when you start your software. Nonetheless, we have taken care of this for the next 60 days for your account by giving you an evaluation of Package 12. So you do not need to change anything at this time. Just remember to change to one of the Integrated Packages before the 60 days ends. Most likely you will want to go to package 10, which is the same as Package 3 you have now, but allows for the external connectivity. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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