Support Board
Date/Time: Fri, 14 Mar 2025 18:00:34 +0000
Denali feed not active after paying
View Count: 363
| [2022-07-01 13:08:35] |
| User449884 - Posts: 167 |
|
Hello I have paid for PKG 12 on June 23rd. But it seems to be deactivated now and asking for payment again. On my account control panel, it tells me its valid until July 24th however Thank you |
| [2022-07-01 14:44:56] |
| John - SC Support - Posts: 38669 |
|
Exchange fees are due on the first day of each month. Usage Time renews based on when you started your subscription with us. Therefore, there are two different payments due at different times. Your exchanges tried to renew today, but you did not have enough funds for them to renew. After you add funds to your account to cover the cost of the exchanges, you can then reactivate the exchanges on the Recurring Services page by scrolling to the bottom of the page and then selecting the button for Reactivate Exchange for the exchange(s) you want to reactivate. You can access the Recurring Services page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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