Support Board
Date/Time: Fri, 14 Mar 2025 17:52:51 +0000
Help: failed to connect to the IB's data feed after renewing the service pack 3
View Count: 404
| [2022-06-28 14:29:52] |
| User513952 - Posts: 85 |
|
I failed to connect to the IB's data feed after renewing the service pack 3 today with the following error messages: _____________________________________________________ Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.427 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.430 * Historical data service client indicated that downloads are not enabled. Symbol: TQQQ. Data Type: Daily data. | 2022-06-28 10:20:12.432 Historical data download ID 22 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.432 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.437 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.440 * Historical data service client indicated that downloads are not enabled. Symbol: V. Data Type: Daily data. | 2022-06-28 10:20:12.447 Historical data download ID 23 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.447 Historical data service client indicated that downloads are not enabled. Symbol: WYNN. Data Type: Daily data. | 2022-06-28 10:20:12.453 Historical data download ID 24 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.453 Historical data service client indicated that downloads are not enabled. Symbol: BABA. Data Type: Daily data. | 2022-06-28 10:20:12.458 Historical data download ID 25 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.458 Historical data service client indicated that downloads are not enabled. Symbol: PYPL. Data Type: Daily data. | 2022-06-28 10:20:12.464 Historical data download ID 26 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.464 Historical data service client indicated that downloads are not enabled. Symbol: AMZN. Data Type: Daily data. | 2022-06-28 10:20:12.468 Historical data download ID 27 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.468 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.637 * MSFT Daily #1 | Reloading chart. | 2022-06-28 10:20:12.646 FB Daily #1 | Reloading chart. | 2022-06-28 10:20:12.661 JPM Daily #1 | Reloading chart. | 2022-06-28 10:20:12.682 LVS Daily #1 | Reloading chart. | 2022-06-28 10:20:12.696 NVDA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.735 SAVA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.774 QQQ Daily #1 | Reloading chart. | 2022-06-28 10:20:12.788 TQQQ Daily #1 | Reloading chart. | 2022-06-28 10:20:12.814 V Daily #1 | Reloading chart. | 2022-06-28 10:20:12.836 WYNN Daily #1 | Reloading chart. | 2022-06-28 10:20:12.871 BABA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.887 PYPL Daily #1 | Reloading chart. | 2022-06-28 10:20:12.904 AMZN 3 Day #1 | Reloading chart. | 2022-06-28 10:20:12.922 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:34.550 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:22:12.223 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-06-28 10:23:11.409 The message log has been sent to support. | 2022-06-28 10:23:11.409 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-06-28 10:23:11.410 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-06-28 10:23:11.410 Sending of the Message Log is completed. The response was saved to D:\Program\SierraChart\Data\MessageLogAnalysis.htm | 2022-06-28 10:23:12.654 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-06-28 10:23:12.896 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-28 10:23:12.897 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-28 10:23:13.082 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-28 10:23:13.082 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:26:59.966 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:46.031 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:49.798 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:49.998 * _______________________________________ Thanks. Charlie |
| [2022-06-28 15:03:52] |
| John - SC Support - Posts: 38669 |
|
We made a change a few weeks ago, such that you need to be on package 10 or higher in order to make any external connections or get real time data from our Denali feed. We have taken care of this for now for your account by giving you an evaluation of Package 12 for 60 days. Just keep in mind that you will need to change your package to Package 10 before the 60 days ends so you can continue to use Sierra Chart with Interactive Brokers. For more information refer to the following: Service Package Changes | Discontinued External Services | Reducing Overall Costs For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: