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Date/Time: Fri, 14 Mar 2025 19:04:13 +0000



Help: failed to connect to the IB's data feed after renewing the service pack 3

View Count: 405

[2022-06-28 14:29:52]
User513952 - Posts: 85
I failed to connect to the IB's data feed after renewing the service pack 3 today with the following error messages:
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Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.427 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.430 *
Historical data service client indicated that downloads are not enabled. Symbol: TQQQ. Data Type: Daily data. | 2022-06-28 10:20:12.432
Historical data download ID 22 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.432
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.437 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.440 *
Historical data service client indicated that downloads are not enabled. Symbol: V. Data Type: Daily data. | 2022-06-28 10:20:12.447
Historical data download ID 23 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.447
Historical data service client indicated that downloads are not enabled. Symbol: WYNN. Data Type: Daily data. | 2022-06-28 10:20:12.453
Historical data download ID 24 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.453
Historical data service client indicated that downloads are not enabled. Symbol: BABA. Data Type: Daily data. | 2022-06-28 10:20:12.458
Historical data download ID 25 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.458
Historical data service client indicated that downloads are not enabled. Symbol: PYPL. Data Type: Daily data. | 2022-06-28 10:20:12.464
Historical data download ID 26 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.464
Historical data service client indicated that downloads are not enabled. Symbol: AMZN. Data Type: Daily data. | 2022-06-28 10:20:12.468
Historical data download ID 27 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.468
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.637 *
MSFT Daily #1 | Reloading chart. | 2022-06-28 10:20:12.646
FB Daily #1 | Reloading chart. | 2022-06-28 10:20:12.661
JPM Daily #1 | Reloading chart. | 2022-06-28 10:20:12.682
LVS Daily #1 | Reloading chart. | 2022-06-28 10:20:12.696
NVDA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.735
SAVA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.774
QQQ Daily #1 | Reloading chart. | 2022-06-28 10:20:12.788
TQQQ Daily #1 | Reloading chart. | 2022-06-28 10:20:12.814
V Daily #1 | Reloading chart. | 2022-06-28 10:20:12.836
WYNN Daily #1 | Reloading chart. | 2022-06-28 10:20:12.871
BABA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.887
PYPL Daily #1 | Reloading chart. | 2022-06-28 10:20:12.904
AMZN 3 Day #1 | Reloading chart. | 2022-06-28 10:20:12.922
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:34.550 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:22:12.223 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-06-28 10:23:11.409
The message log has been sent to support. | 2022-06-28 10:23:11.409 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-06-28 10:23:11.410
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-06-28 10:23:11.410
Sending of the Message Log is completed. The response was saved to D:\Program\SierraChart\Data\MessageLogAnalysis.htm | 2022-06-28 10:23:12.654
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-06-28 10:23:12.896
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-28 10:23:12.897
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-28 10:23:13.082
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-28 10:23:13.082
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:26:59.966 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:46.031 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:49.798 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:49.998 *

_______________________________________

Thanks.

Charlie
[2022-06-28 15:03:52]
John - SC Support - Posts: 38669
We made a change a few weeks ago, such that you need to be on package 10 or higher in order to make any external connections or get real time data from our Denali feed.

We have taken care of this for now for your account by giving you an evaluation of Package 12 for 60 days. Just keep in mind that you will need to change your package to Package 10 before the 60 days ends so you can continue to use Sierra Chart with Interactive Brokers.

For more information refer to the following:
Service Package Changes | Discontinued External Services | Reducing Overall Costs
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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