Support Board
Date/Time: Fri, 14 Mar 2025 21:53:20 +0000
Post From: Help: failed to connect to the IB's data feed after renewing the service pack 3
| [2022-06-28 14:29:52] |
| User513952 - Posts: 85 |
|
I failed to connect to the IB's data feed after renewing the service pack 3 today with the following error messages: _____________________________________________________ Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.427 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.430 * Historical data service client indicated that downloads are not enabled. Symbol: TQQQ. Data Type: Daily data. | 2022-06-28 10:20:12.432 Historical data download ID 22 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.432 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.437 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.440 * Historical data service client indicated that downloads are not enabled. Symbol: V. Data Type: Daily data. | 2022-06-28 10:20:12.447 Historical data download ID 23 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.447 Historical data service client indicated that downloads are not enabled. Symbol: WYNN. Data Type: Daily data. | 2022-06-28 10:20:12.453 Historical data download ID 24 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.453 Historical data service client indicated that downloads are not enabled. Symbol: BABA. Data Type: Daily data. | 2022-06-28 10:20:12.458 Historical data download ID 25 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.458 Historical data service client indicated that downloads are not enabled. Symbol: PYPL. Data Type: Daily data. | 2022-06-28 10:20:12.464 Historical data download ID 26 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.464 Historical data service client indicated that downloads are not enabled. Symbol: AMZN. Data Type: Daily data. | 2022-06-28 10:20:12.468 Historical data download ID 27 not found when removing ID from outstanding request set. | 2022-06-28 10:20:12.468 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:12.637 * MSFT Daily #1 | Reloading chart. | 2022-06-28 10:20:12.646 FB Daily #1 | Reloading chart. | 2022-06-28 10:20:12.661 JPM Daily #1 | Reloading chart. | 2022-06-28 10:20:12.682 LVS Daily #1 | Reloading chart. | 2022-06-28 10:20:12.696 NVDA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.735 SAVA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.774 QQQ Daily #1 | Reloading chart. | 2022-06-28 10:20:12.788 TQQQ Daily #1 | Reloading chart. | 2022-06-28 10:20:12.814 V Daily #1 | Reloading chart. | 2022-06-28 10:20:12.836 WYNN Daily #1 | Reloading chart. | 2022-06-28 10:20:12.871 BABA Daily #1 | Reloading chart. | 2022-06-28 10:20:12.887 PYPL Daily #1 | Reloading chart. | 2022-06-28 10:20:12.904 AMZN 3 Day #1 | Reloading chart. | 2022-06-28 10:20:12.922 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:20:34.550 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:22:12.223 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-06-28 10:23:11.409 The message log has been sent to support. | 2022-06-28 10:23:11.409 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-06-28 10:23:11.410 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-06-28 10:23:11.410 Sending of the Message Log is completed. The response was saved to D:\Program\SierraChart\Data\MessageLogAnalysis.htm | 2022-06-28 10:23:12.654 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-06-28 10:23:12.896 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-28 10:23:12.897 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-28 10:23:13.082 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-28 10:23:13.082 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:26:59.966 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:46.031 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:49.798 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-28 10:28:49.998 * _______________________________________ Thanks. Charlie |