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Incomplete data

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[2014-05-05 14:20:04] #1 [Go To First Post]
brown555 - Posts: 35
I purchased the Sierra Chart Historical Daily and Intraday Data Service and the following futures symbols have missing/incomplete data: GV - all data missing HE - data stops Feb 13 2014 GF - no data before Apr 28 2014 GC - no volume data for Feb 2014 SI - no volume data for March 2014 HG - no volume data for March 2014 For GC/SI/HG no data before 2010 PL - only one day of data (today) SB - no data before 2010 I'm just a third of the way through my list but several of the remaining symbols are missing data as well I have 'Continuous Futures Contract - Volume based rollover, backadjusted' selected and the symbols loaded are the current most liquid symbol

[2014-05-05 15:29:36] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In the case of Intraday charts, there may not be any data before 2010. That can be expected for some contracts. So this is not considered an issue. We need to understand this problem better for each individual symbol and we need to see an image of the chart. However, PLEASE only post an image of one chart. And no others. Follow these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Once again post an image only of one single chart and no others. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-05 16:24:11] #3 [Go To First Post]
brown555 - Posts: 35
I don't use any intraday charts - only daily/weekly/monthly. I'll send you a screenshot when I get home tonight

[2014-05-05 16:31:32] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK this is enough information for us. We can do some testing on these and see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 21:29:12] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The reason for the delay is because we need to go through each of the symbols. We have looked at HE and we see a problem, not with missing data but with the rollover dates because some of the delivery months are not active and need to be removed. Another issue we think you encountered is that you exceeded the limit of the number of historical data requests per day. This is the only explanation as to why you would not have all the data. So in that case you need to re-download the data for the contracts which you do not have data for. The easiest thing to do is to select File >> Open Historical Chart and any files which are less than 1K should be deleted. After that select Edit >> Reload All Charts to cause the data to be downloaded. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 21:31:19] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is a chart of gold and it looks good: http://www.sierrachart.com/image.php?l=1399411829959.png So for this one, the only possible cause would be that you are missing data from some of the historical daily data files. Follow our instructions in the prior post about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-07 03:20:12] #7 [Go To First Post]
brown555 - Posts: 35
Here's what GV looks like: http://www.sierrachart.com/image.php?l=1399432741917.png So far CL/CB/NG are fine

[2014-05-07 03:22:13] #8 [Go To First Post]
brown555 - Posts: 35
Messed up - that was just the weekly - here's all of them together: http://www.sierrachart.com/image.php?l=1399432881638.png

[2014-05-08 01:26:04] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to set up the rollover rules for Natural Gas on ICE. How come you do not look at the natural gas contract on the CME? Also when rollover rules are defined for a symbol, the most stable building of Continuous Futures Contract charts will be when using Date-based rollover. When posting an image, only post images of single charts. That is all we can accept. And we do not need to see more than one chart per symbol. Anything else will be disregarded. At this point, do not post any further images. We will not be looking at them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-08 03:42:43] #10 [Go To First Post]
brown555 - Posts: 35
I do trade NG, too, but GV/NG have no correlation so I trade them both

[2014-05-08 18:59:34] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are still working through these. We appreciate your patience as we have been very busy lately. We have set up rollover rules for GV. Update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings After updating the settings you need to reload the data in the chart with Chart >> Reload and Recalculate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-09 04:04:50] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We checked and worked on two more: HE: http://www.sierrachart.com/image.php?l=1399608179119.png GF: http://www.sierrachart.com/image.php?l=139960800377.png Update the Symbol Settings as explained here: http://www.sierrachart.com/image.php?l=1399608179119.png After this you will need to reload the HE chart with Chart >> Reload and Recalculate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-09 09:38:40] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
One other thing came to mind, on Sierra Chart package 3, you will be limited to the number of years you can get Continuous Futures Contract data for. With package 5, there is a higher limit. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-14 07:05:53] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can also get very long-term Continuous Futures Contract charts using the Sierra Chart Historical Data service by using a symbol format like this: [futures route symbol]#. Example: GC# These are very long-term fast downloading charts, but the problem is the rollover dates are not exactly what would be expected. They rollover at the final trading day of each contract. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-14 07:18:01] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is SI: http://www.sierrachart.com/image.php?l=1400051273889.png The volume data looks correct. Here is HG: http://www.sierrachart.com/image.php?l=1400051552791.png The volume data looks good. No problems with default settings. We have verified you can go to 7 years back on package 3 for Continuous Futures Contract charts. Although every day there is a historical data query limit of 700 requests a day. Which is more than plenty but if you are downloading a lot of data within one day this can be a problem. Once the data is downloaded for a particular historical contract, it will not be done again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-14 07:18:45

[2014-05-14 07:31:18] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Rollover Symbol Settings for Platinum needed to be corrected. This is now done: http://www.sierrachart.com/image.php?l=1400052643968.png Restart Sierra Chart to get the updated settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-14 17:30:14] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The sugar contract looks good as it is: http://www.sierrachart.com/image.php?l=1400088544891.png One other thing we may not have mentioned is that to get data further back in time you need to increase to Days to Load in Chart >> Chart Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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