Support Board
Date/Time: Tue, 26 Nov 2024 15:34:56 +0000
Post From: Incomplete data
| [2014-05-06 21:29:12] |
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The reason for the delay is because we need to go through each of the symbols. We have looked at HE and we see a problem, not with missing data but with the rollover dates because some of the delivery months are not active and need to be removed. Another issue we think you encountered is that you exceeded the limit of the number of historical data requests per day. This is the only explanation as to why you would not have all the data. So in that case you need to re-download the data for the contracts which you do not have data for. The easiest thing to do is to select File >> Open Historical Chart and any files which are less than 1K should be deleted. After that select Edit >> Reload All Charts to cause the data to be downloaded. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |