Support Board
Date/Time: Fri, 14 Mar 2025 18:03:01 +0000
2nd account add on
View Count: 353
| [2022-06-27 17:38:50] |
| UFODetective - Posts: 10 |
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Hello, I've added another account in addition to my Interactive Brokerage. I'm utilizing Denali data. I'd like to add Rithmic as my second account. I tried placing a trade but the orders are not attached to my targets and stop. I asked Rithmic staff and they say everything is working on their side on my behlaf. But, perhaps I need you to authorize this add-on account first? |
| [2022-06-27 17:49:14] |
| John - SC Support - Posts: 38669 |
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Do you have 2 Sierra Chart accounts? If so, then you do not need to do this. You can have as many Sierra Chart installations running on up to 2 systems at the same time. There are further restrictions with the data, in which you can only have 2 installations connecting to the Denali Exchange Data Feed at one time. But you should not be exceeding either of these with one account. We recommend having 1 Sierra Chart account and then having 2 installations on your computer, one for IB and the other for Rithmic. Both of these installations can get data from our Denali Exchange Data Feed at no additional cost. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Also, we can consolidate your accounts if we need to. Please open an Account Support Ticket for this once you have determined which account you want to consolidate to. Note that the account from which you have posted does not have any exchanges active on the Denali Exchange Data Feed. This is why we think you must have multiple Sierra Chart accounts. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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