Support Board
Date/Time: Fri, 14 Mar 2025 19:11:07 +0000
[Programming Help] - Connections to Teton/SC keep dropping randomly - Windows 10053 error
View Count: 573
| [2022-06-24 06:05:15] |
| dk90 - Posts: 33 |
|
Hello. I am using Teton routing service with Dorman as my clearing broker. I also have SC installed in a VPS with a professional trade application hosting service in Chicago. I've had connections been dropped randomly for the past month. I have read various posts on the board with SC users having same issues, namely windows 10053 error and connection being dropped unexpectedly. The most likely cause suggested by SC is the windows firewall. My hosting service has tried this without any success. Their network division has checked several times and confirm that the issue lies outside their network and data center. This points to some ISP between the hosting service in Chicago and Teton/SC's server location. Can you tell me the location of Sierra's Charts server that I'm connecting to? We want to locate my VPS close to your server to avoid this issue. Thanks. FYI. Here is the log of one of the recent disconnections that happened today. I was disconnected a total of 5 times today. Requesting current DateTime from Sierra Chart server. | 2022-06-23 09:28:31.175 Received Date-time from server. Delay adjusted UTC Date-time: 2022-06-23 16:28:31.667. Round-trip delay: 00:00:00.246 | 2022-06-23 09:28:31.669 Computer time to server time difference: 00:00:00.001 | 2022-06-23 09:28:31.669 Successfully set the system Date-time to: 2022-06-23 16:28:31.667 UTC. | 2022-06-23 09:28:31.669 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-06-23 09:31:12.019 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-23 09:31:12.020 * DTC Client socket (1) | CloseSocket call. | 2022-06-23 09:31:12.020 Connection to the external service has been lost. | 2022-06-23 09:31:12.020 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-23 09:31:12.020 DTC Client socket (1) | Closed. | 2022-06-23 09:31:12.020 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-06-23 09:31:12.034 DTC Client socket (0) | CloseSocket call. | 2022-06-23 09:31:12.034 Teton CME Order Routing | Disconnected. | 2022-06-23 09:31:12.035 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-06-23 09:31:12.035 Teton CME Order Routing | Firm: Dorman | 2022-06-23 09:31:14.050 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11091 | 2022-06-23 09:31:14.050 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2022-06-23 09:31:14.087 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-06-23 09:31:14.087 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2022-06-23 09:31:14.087 Teton CME Order Routing | Network connection to server complete. | 2022-06-23 09:31:14.093 Teton CME Order Routing | Starting socket receive thread. | 2022-06-23 09:31:14.094 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-06-23 09:31:14.094 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-06-23 09:31:14.112 Teton CME Order Routing | Sending logon request message. | 2022-06-23 09:31:14.112 Teton CME Order Routing | Received logon response. | 2022-06-23 09:31:14.591 Teton CME Order Routing | Server Name: SC DTC Server. Build=42447. | 2022-06-23 09:31:14.591 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 09:31:14.591 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-06-23 09:31:14.591 Teton CME Order Routing | Trading is supported. | 2022-06-23 09:31:14.591 Teton CME Order Routing | Order cancel and replace is supported. | 2022-06-23 09:31:14.591 Teton CME Order Routing | OCO Orders supported. | 2022-06-23 09:31:14.591 Teton CME Order Routing | Bracket Orders supported. | 2022-06-23 09:31:14.591 Teton CME Order Routing | Connected to server complete. | 2022-06-23 09:31:14.591 Triggering next historical data download in queue. | 2022-06-23 09:31:14.592 Triggering next historical data download in queue. | 2022-06-23 09:31:14.592 Triggering next historical data download in queue. | 2022-06-23 09:31:14.592 Triggering next historical data download in queue. | 2022-06-23 09:31:14.592 Updated verified funded futures trading account ending date to: 2022-07-23 16:31:14 | 2022-06-23 09:31:14.592 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-06-23 09:31:14.592 No download requests in the queue to start downloads for. | 2022-06-23 09:31:14.592 No download requests in the queue to start downloads for. | 2022-06-23 09:31:14.592 No download requests in the queue to start downloads for. | 2022-06-23 09:31:14.592 No download requests in the queue to start downloads for. | 2022-06-23 09:31:14.592 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-06-23 16:21:58.671502 | 2022-06-23 09:31:14.595 Updated verified funded futures trading account ending date to: 2022-07-23 16:31:14 | 2022-06-23 09:31:14.598 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=E3617 | 2022-06-23 09:31:14.611 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-23 09:31:23.025 DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-23 09:31:23.025 * DTC Client socket (2) | CloseSocket call. | 2022-06-23 09:31:23.025 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-23 09:31:23.025 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-23 09:31:23.025 DTC Client socket (2) | Closed. | 2022-06-23 09:31:23.025 DTC Client socket (0) | CloseSocket call. | 2022-06-23 09:31:23.025 SC Data - All Services | Disconnected from the server. | 2022-06-23 09:31:23.026 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-23 09:31:23.026 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2022-06-23 09:31:25.038 DTC Client socket (1) | Creating socket. | 2022-06-23 09:31:25.102 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-23 09:31:25.102 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-06-23 09:31:25.102 SC Data - All Services | Network connection to server complete. | 2022-06-23 09:31:25.115 SC Data - All Services | Starting socket receive thread. | 2022-06-23 09:31:25.115 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-23 09:31:25.115 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-23 09:31:25.130 SC Data - All Services | Sending logon request message. | 2022-06-23 09:31:25.130 SC Data - All Services | Received logon response. | 2022-06-23 09:31:25.852 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-23 09:31:25.852 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 09:31:25.852 SC Data - All Services | Successfully connected. | 2022-06-23 09:31:25.852 SC Data - All Services | Trading is not supported. | 2022-06-23 09:31:25.852 Added historical Intraday data request for MESU22_FUT_CME to the queue. | 2022-06-23 09:31:25.853 Intraday data recording state for symbol MESU22_FUT_CME is set to download 'Pending'. | 2022-06-23 09:31:25.853 Triggering next historical data download in queue. | 2022-06-23 09:31:25.853 SC Data - All Services | Restarting real-time data updates for symbol: MESU22_FUT_CME -> MESU22 | 2022-06-23 09:31:25.853 HD Request # 2 | Downloading Intraday chart data for MESU22_FUT_CME to the file MESU22_FUT_CME.scid. Service: cme | 2022-06-23 09:31:25.853 HD Request # 2 | Download start date-time: 2022-06-23 09:30:49.000000. File last date-time: 2022-06-23 09:30:49.557006 | 2022-06-23 09:31:25.853 HD Request # 2 | Using server: ds21.sierracharts.com port 10149 | 2022-06-23 09:31:25.857 Socket (2) | Creating socket. | 2022-06-23 09:31:25.895 Socket (2) | New receive buffer size: 5242880 | 2022-06-23 09:31:25.895 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-06-23 09:31:25.895 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-06-23 09:31:25.914 HD Request # 2 | Sending historical data logon request message. | 2022-06-23 09:31:25.914 SC Data - All Services | Received security definition for symbol MESU22_FUT_CME | 2022-06-23 09:31:25.971 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-06-23 09:30:49. Record interval: 0. Symbol: MESU22 | 2022-06-23 09:31:26.411 HD Request # 2 | Decompressing data. | 2022-06-23 09:31:26.416 HD Request # 2 | Receiving Intraday data for MESU22_FUT_CME starting at 2022-06-23 09:30:49.045000 | 2022-06-23 09:31:26.417 Socket (2) | CloseSocket call. | 2022-06-23 09:31:26.418 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:31:26.418 Historical data download thread signaled to stop. | 2022-06-23 09:31:26.418 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-06-23 09:30:49.789000. | 2022-06-23 09:31:26.418 HD Request # 2 | Received 452 Intraday data records from 2022-06-23 09:30:49.045000 to 2022-06-23 09:31:24.866001 (35.8 seconds) and wrote 441 records for MESU22_FUT_CME | 2022-06-23 09:31:26.418 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-06-23 16:31:24.866001 | 2022-06-23 09:31:26.418 HD Request # 2 | Completion time: 1s. | 2022-06-23 09:31:26.418 HD Request # 2 | Intraday data download complete for MESU22_FUT_CME. Unique request ID: 2 | 2022-06-23 09:31:26.418 Removing historical data download ID 2. | 2022-06-23 09:31:26.418 Real-time Intraday chart data file updates started for MESU22_FUT_CME | 2022-06-23 09:31:26.418 Intraday chart data file opened for MESU22_FUT_CME | 2022-06-23 09:31:26.418 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-06-23 09:31:26.418 Triggering next historical data download in queue. | 2022-06-23 09:31:26.418 No download requests in the queue to start downloads for. | 2022-06-23 09:31:26.418 Socket (2) | Socket gracefully closed by remote side. | 2022-06-23 09:31:26.423 Socket (2) | Closed. | 2022-06-23 09:31:26.423 Opened cached Intraday file: C:\SierraChart\Data\MESU22_FUT_CME.scid. Thread ID: 3008 | 2022-06-23 09:31:32.168 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-06-23 09:32:04.952 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-23 09:32:04.952 * DTC Client socket (3) | CloseSocket call. | 2022-06-23 09:32:04.952 Connection to the external service has been lost. | 2022-06-23 09:32:04.952 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-23 09:32:04.953 DTC Client socket (3) | Closed. | 2022-06-23 09:32:04.953 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-06-23 09:32:04.968 DTC Client socket (0) | CloseSocket call. | 2022-06-23 09:32:04.968 Teton CME Order Routing | Disconnected. | 2022-06-23 09:32:04.968 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-06-23 09:32:04.968 Teton CME Order Routing | Firm: Dorman | 2022-06-23 09:32:06.971 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11091 | 2022-06-23 09:32:06.971 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2022-06-23 09:32:06.972 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-06-23 09:32:06.972 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2022-06-23 09:32:06.972 Teton CME Order Routing | Network connection to server complete. | 2022-06-23 09:32:06.980 Teton CME Order Routing | Starting socket receive thread. | 2022-06-23 09:32:06.980 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-06-23 09:32:06.980 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-06-23 09:32:06.997 Teton CME Order Routing | Sending logon request message. | 2022-06-23 09:32:06.997 Teton CME Order Routing | Received logon response. | 2022-06-23 09:32:07.004 Teton CME Order Routing | Server Name: SC DTC Server. Build=42447. | 2022-06-23 09:32:07.004 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 09:32:07.004 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-06-23 09:32:07.004 Teton CME Order Routing | Trading is supported. | 2022-06-23 09:32:07.004 Teton CME Order Routing | Order cancel and replace is supported. | 2022-06-23 09:32:07.004 Teton CME Order Routing | OCO Orders supported. | 2022-06-23 09:32:07.004 Teton CME Order Routing | Bracket Orders supported. | 2022-06-23 09:32:07.004 Teton CME Order Routing | Connected to server complete. | 2022-06-23 09:32:07.004 Triggering next historical data download in queue. | 2022-06-23 09:32:07.004 Triggering next historical data download in queue. | 2022-06-23 09:32:07.004 Triggering next historical data download in queue. | 2022-06-23 09:32:07.004 Triggering next historical data download in queue. | 2022-06-23 09:32:07.004 Updated verified funded futures trading account ending date to: 2022-07-23 16:32:07 | 2022-06-23 09:32:07.004 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-06-23 09:32:07.004 No download requests in the queue to start downloads for. | 2022-06-23 09:32:07.004 No download requests in the queue to start downloads for. | 2022-06-23 09:32:07.004 No download requests in the queue to start downloads for. | 2022-06-23 09:32:07.004 No download requests in the queue to start downloads for. | 2022-06-23 09:32:07.004 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-06-23 16:21:58.671502 | 2022-06-23 09:32:07.006 Updated verified funded futures trading account ending date to: 2022-07-23 16:32:07 | 2022-06-23 09:32:07.010 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=E3617 | 2022-06-23 09:32:07.043 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-06-23 09:32:24.933 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-23 09:32:24.933 * DTC Client socket (1) | CloseSocket call. | 2022-06-23 09:32:24.933 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-23 09:32:24.933 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-23 09:32:24.933 DTC Client socket (1) | Closed. | 2022-06-23 09:32:24.933 DTC Client socket (0) | CloseSocket call. | 2022-06-23 09:32:24.933 SC Data - All Services | Disconnected from the server. | 2022-06-23 09:32:24.933 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-23 09:32:24.933 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2022-06-23 09:32:26.924 DTC Client socket (1) | Creating socket. | 2022-06-23 09:32:26.925 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-23 09:32:26.925 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-06-23 09:32:26.925 SC Data - All Services | Network connection to server complete. | 2022-06-23 09:32:26.931 SC Data - All Services | Starting socket receive thread. | 2022-06-23 09:32:26.931 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-23 09:32:26.931 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-23 09:32:26.963 SC Data - All Services | Sending logon request message. | 2022-06-23 09:32:26.963 SC Data - All Services | Received logon response. | 2022-06-23 09:32:27.716 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-23 09:32:27.716 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 09:32:27.716 SC Data - All Services | Successfully connected. | 2022-06-23 09:32:27.716 SC Data - All Services | Trading is not supported. | 2022-06-23 09:32:27.716 Added historical Intraday data request for MESU22_FUT_CME to the queue. | 2022-06-23 09:32:27.716 Intraday data recording state for symbol MESU22_FUT_CME is set to download 'Pending'. | 2022-06-23 09:32:27.716 Triggering next historical data download in queue. | 2022-06-23 09:32:27.716 SC Data - All Services | Restarting real-time data updates for symbol: MESU22_FUT_CME -> MESU22 | 2022-06-23 09:32:27.716 HD Request # 3 | Downloading Intraday chart data for MESU22_FUT_CME to the file MESU22_FUT_CME.scid. Service: cme | 2022-06-23 09:32:27.716 HD Request # 3 | Download start date-time: 2022-06-23 09:31:49.000000. File last date-time: 2022-06-23 09:31:49.693001 | 2022-06-23 09:32:27.716 HD Request # 3 | Using server: ds23.sierracharts.com port 10150 | 2022-06-23 09:32:27.720 Socket (4) | Creating socket. | 2022-06-23 09:32:27.721 Socket (4) | New receive buffer size: 5242880 | 2022-06-23 09:32:27.721 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-06-23 09:32:27.721 HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-06-23 09:32:27.753 HD Request # 3 | Sending historical data logon request message. | 2022-06-23 09:32:27.753 SC Data - All Services | Received security definition for symbol MESU22_FUT_CME | 2022-06-23 09:32:27.806 HD Request # 3 | Requesting Intraday data. Start date-time: 2022-06-23 09:31:49. Record interval: 0. Symbol: MESU22 | 2022-06-23 09:32:28.231 HD Request # 3 | Decompressing data. | 2022-06-23 09:32:28.241 HD Request # 3 | Receiving Intraday data for MESU22_FUT_CME starting at 2022-06-23 09:31:49.284000 | 2022-06-23 09:32:28.252 Socket (4) | CloseSocket call. | 2022-06-23 09:32:28.253 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:32:28.253 Historical data download thread signaled to stop. | 2022-06-23 09:32:28.253 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-06-23 09:31:49.717000. | 2022-06-23 09:32:28.253 HD Request # 3 | Received 1214 Intraday data records from 2022-06-23 09:31:49.284000 to 2022-06-23 09:32:24.521000 (35.2 seconds) and wrote 1191 records for MESU22_FUT_CME | 2022-06-23 09:32:28.253 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-06-23 16:32:24.521000 | 2022-06-23 09:32:28.253 Added 6 Time and Sales records to Intraday data file for MESU22_FUT_CME after download. | 2022-06-23 09:32:28.253 HD Request # 3 | Completion time: 1s. | 2022-06-23 09:32:28.253 HD Request # 3 | Intraday data download complete for MESU22_FUT_CME. Unique request ID: 3 | 2022-06-23 09:32:28.253 Removing historical data download ID 3. | 2022-06-23 09:32:28.253 Real-time Intraday chart data file updates started for MESU22_FUT_CME | 2022-06-23 09:32:28.253 Intraday chart data file opened for MESU22_FUT_CME | 2022-06-23 09:32:28.253 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-06-23 09:32:28.253 Triggering next historical data download in queue. | 2022-06-23 09:32:28.253 No download requests in the queue to start downloads for. | 2022-06-23 09:32:28.253 Socket (4) | Socket gracefully closed by remote side. | 2022-06-23 09:32:28.258 Socket (4) | Closed. | 2022-06-23 09:32:28.258 Opened cached Intraday file: C:\SierraChart\Data\MESU22_FUT_CME.scid. Thread ID: 3008 | 2022-06-23 09:32:32.734 HTTPS connection ID:42 to www.sierrachart.com:443 for request ID:42 (2) | Creating socket. Using TLS 1.2. | 2022-06-23 09:32:42.595 HTTPS connection ID:42 to www.sierrachart.com:443 for request ID:42 (2) | New receive buffer size: 32768 | 2022-06-23 09:32:42.595 HTTPS connection ID:42 to www.sierrachart.com:443 for request ID:42 (2) | Connecting to IP: 95.216.233.104. | 2022-06-23 09:32:42.595 HTTPS connection ID:42 to www.sierrachart.com:443 for request ID:42 (2) | CloseSocket call. | 2022-06-23 09:32:43.637 HTTPS connection ID:42 to www.sierrachart.com:443 for request ID:42 (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:32:43.637 HTTPS connection ID:42 to www.sierrachart.com:443 for request ID:42 (2) | Socket gracefully closed by remote side. | 2022-06-23 09:32:43.768 HTTPS connection ID:42 to www.sierrachart.com:443 for request ID:42 (2) | Closed. | 2022-06-23 09:32:43.768 HTTPS connection ID:43 to www.sierrachart.com:443 for request ID:43 (2) | Creating socket. Using TLS 1.2. | 2022-06-23 09:32:52.602 HTTPS connection ID:43 to www.sierrachart.com:443 for request ID:43 (2) | New receive buffer size: 32768 | 2022-06-23 09:32:52.602 HTTPS connection ID:43 to www.sierrachart.com:443 for request ID:43 (2) | Connecting to IP: 95.216.233.104. | 2022-06-23 09:32:52.602 HTTPS connection ID:43 to www.sierrachart.com:443 for request ID:43 (2) | CloseSocket call. | 2022-06-23 09:32:53.412 HTTPS connection ID:43 to www.sierrachart.com:443 for request ID:43 (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:32:53.413 HTTPS connection ID:43 to www.sierrachart.com:443 for request ID:43 (2) | Socket gracefully closed by remote side. | 2022-06-23 09:32:53.536 HTTPS connection ID:43 to www.sierrachart.com:443 for request ID:43 (2) | Closed. | 2022-06-23 09:32:53.536 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-06-23 09:33:19.055 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-23 09:33:19.055 * DTC Client socket (3) | CloseSocket call. | 2022-06-23 09:33:19.055 DTC Client socket (3) | Max send buffers used during socket life: 3 | 2022-06-23 09:33:19.055 DTC Client socket (3) | Max send buffer size during socket life: 235 | 2022-06-23 09:33:19.055 Connection to the external service has been lost. | 2022-06-23 09:33:19.055 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-23 09:33:19.056 DTC Client socket (3) | Closed. | 2022-06-23 09:33:19.056 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-06-23 09:33:19.070 DTC Client socket (0) | CloseSocket call. | 2022-06-23 09:33:19.071 Teton CME Order Routing | Disconnected. | 2022-06-23 09:33:19.071 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-06-23 09:33:19.071 Teton CME Order Routing | Firm: Dorman | 2022-06-23 09:33:21.076 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11091 | 2022-06-23 09:33:21.076 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2022-06-23 09:33:21.077 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-06-23 09:33:21.077 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2022-06-23 09:33:21.077 Teton CME Order Routing | Network connection to server complete. | 2022-06-23 09:33:21.082 Teton CME Order Routing | Starting socket receive thread. | 2022-06-23 09:33:21.082 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-06-23 09:33:21.082 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-06-23 09:33:21.099 Teton CME Order Routing | Sending logon request message. | 2022-06-23 09:33:21.099 Teton CME Order Routing | Received logon response. | 2022-06-23 09:33:21.565 Teton CME Order Routing | Server Name: SC DTC Server. Build=42447. | 2022-06-23 09:33:21.565 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 09:33:21.565 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-06-23 09:33:21.565 Teton CME Order Routing | Trading is supported. | 2022-06-23 09:33:21.565 Teton CME Order Routing | Order cancel and replace is supported. | 2022-06-23 09:33:21.565 Teton CME Order Routing | OCO Orders supported. | 2022-06-23 09:33:21.565 Teton CME Order Routing | Bracket Orders supported. | 2022-06-23 09:33:21.565 Teton CME Order Routing | Connected to server complete. | 2022-06-23 09:33:21.565 Triggering next historical data download in queue. | 2022-06-23 09:33:21.566 Triggering next historical data download in queue. | 2022-06-23 09:33:21.566 Triggering next historical data download in queue. | 2022-06-23 09:33:21.566 Triggering next historical data download in queue. | 2022-06-23 09:33:21.566 Updated verified funded futures trading account ending date to: 2022-07-23 16:33:21 | 2022-06-23 09:33:21.566 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-06-23 09:33:21.566 No download requests in the queue to start downloads for. | 2022-06-23 09:33:21.566 No download requests in the queue to start downloads for. | 2022-06-23 09:33:21.566 No download requests in the queue to start downloads for. | 2022-06-23 09:33:21.566 No download requests in the queue to start downloads for. | 2022-06-23 09:33:21.566 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-06-23 16:32:44.984841 | 2022-06-23 09:33:21.568 Updated verified funded futures trading account ending date to: 2022-07-23 16:33:21 | 2022-06-23 09:33:21.572 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=E3617 | 2022-06-23 09:33:21.577 HTTPS connection ID:44 to www.sierrachart.com:443 for request ID:44 (2) | Creating socket. Using TLS 1.2. | 2022-06-23 09:33:32.641 HTTPS connection ID:44 to www.sierrachart.com:443 for request ID:44 (2) | New receive buffer size: 32768 | 2022-06-23 09:33:32.641 HTTPS connection ID:44 to www.sierrachart.com:443 for request ID:44 (2) | Connecting to IP: 95.216.233.104. | 2022-06-23 09:33:32.641 HTTPS connection ID:44 to www.sierrachart.com:443 for request ID:44 (2) | CloseSocket call. | 2022-06-23 09:33:33.473 HTTPS connection ID:44 to www.sierrachart.com:443 for request ID:44 (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:33:33.473 HTTPS connection ID:44 to www.sierrachart.com:443 for request ID:44 (2) | Socket gracefully closed by remote side. | 2022-06-23 09:33:33.594 HTTPS connection ID:44 to www.sierrachart.com:443 for request ID:44 (2) | Closed. | 2022-06-23 09:33:33.594 HTTPS connection ID:45 to www.sierrachart.com:443 for request ID:45 (2) | Creating socket. Using TLS 1.2. | 2022-06-23 09:34:42.679 HTTPS connection ID:45 to www.sierrachart.com:443 for request ID:45 (2) | New receive buffer size: 32768 | 2022-06-23 09:34:42.680 HTTPS connection ID:45 to www.sierrachart.com:443 for request ID:45 (2) | Connecting to IP: 95.216.233.104. | 2022-06-23 09:34:42.680 HTTPS connection ID:45 to www.sierrachart.com:443 for request ID:45 (2) | CloseSocket call. | 2022-06-23 09:34:43.654 HTTPS connection ID:45 to www.sierrachart.com:443 for request ID:45 (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:34:43.654 HTTPS connection ID:45 to www.sierrachart.com:443 for request ID:45 (2) | Socket gracefully closed by remote side. | 2022-06-23 09:34:43.785 HTTPS connection ID:45 to www.sierrachart.com:443 for request ID:45 (2) | Closed. | 2022-06-23 09:34:43.785 HTTPS connection ID:46 to www.sierrachart.com:443 for request ID:46 (2) | Creating socket. Using TLS 1.2. | 2022-06-23 09:34:52.671 HTTPS connection ID:46 to www.sierrachart.com:443 for request ID:46 (2) | New receive buffer size: 32768 | 2022-06-23 09:34:52.672 HTTPS connection ID:46 to www.sierrachart.com:443 for request ID:46 (2) | Connecting to IP: 95.216.233.104. | 2022-06-23 09:34:52.672 HTTPS connection ID:46 to www.sierrachart.com:443 for request ID:46 (2) | CloseSocket call. | 2022-06-23 09:34:53.468 HTTPS connection ID:46 to www.sierrachart.com:443 for request ID:46 (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:34:53.468 HTTPS connection ID:46 to www.sierrachart.com:443 for request ID:46 (2) | Socket gracefully closed by remote side. | 2022-06-23 09:34:53.589 HTTPS connection ID:46 to www.sierrachart.com:443 for request ID:46 (2) | Closed. | 2022-06-23 09:34:53.589 HTTPS connection ID:47 to www.sierrachart.com:443 for request ID:47 (2) | Creating socket. Using TLS 1.2. | 2022-06-23 09:35:52.730 HTTPS connection ID:47 to www.sierrachart.com:443 for request ID:47 (2) | New receive buffer size: 32768 | 2022-06-23 09:35:52.730 HTTPS connection ID:47 to www.sierrachart.com:443 for request ID:47 (2) | Connecting to IP: 95.216.233.104. | 2022-06-23 09:35:52.730 HTTPS connection ID:47 to www.sierrachart.com:443 for request ID:47 (2) | CloseSocket call. | 2022-06-23 09:35:53.519 HTTPS connection ID:47 to www.sierrachart.com:443 for request ID:47 (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:35:53.520 HTTPS connection ID:47 to www.sierrachart.com:443 for request ID:47 (2) | Socket gracefully closed by remote side. | 2022-06-23 09:35:53.642 HTTPS connection ID:47 to www.sierrachart.com:443 for request ID:47 (2) | Closed. | 2022-06-23 09:35:53.642 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-06-23 09:36:19.481 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-23 09:36:19.481 * DTC Client socket (1) | CloseSocket call. | 2022-06-23 09:36:19.482 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-23 09:36:19.482 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-23 09:36:19.482 DTC Client socket (1) | Closed. | 2022-06-23 09:36:19.482 DTC Client socket (0) | CloseSocket call. | 2022-06-23 09:36:19.482 SC Data - All Services | Disconnected from the server. | 2022-06-23 09:36:19.482 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-23 09:36:19.482 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2022-06-23 09:36:21.481 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-06-23 09:36:21.505 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-06-23 09:36:21.505 * DTC Client socket (3) | CloseSocket call. | 2022-06-23 09:36:21.505 Connection to the external service has been lost. | 2022-06-23 09:36:21.505 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-06-23 09:36:21.506 DTC Client socket (3) | Closed. | 2022-06-23 09:36:21.506 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-06-23 09:36:21.512 DTC Client socket (0) | CloseSocket call. | 2022-06-23 09:36:21.512 Teton CME Order Routing | Disconnected. | 2022-06-23 09:36:21.512 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-06-23 09:36:21.512 DTC Client socket (1) | Creating socket. | 2022-06-23 09:36:21.519 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-23 09:36:21.519 DTC Client socket (1) | Connecting to IP: 38.89.235.129. | 2022-06-23 09:36:21.519 SC Data - All Services | Network connection to server complete. | 2022-06-23 09:36:21.524 SC Data - All Services | Starting socket receive thread. | 2022-06-23 09:36:21.524 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-23 09:36:21.524 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-23 09:36:21.552 SC Data - All Services | Sending logon request message. | 2022-06-23 09:36:21.552 SC Data - All Services | Received logon response. | 2022-06-23 09:36:22.303 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-23 09:36:22.303 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 09:36:22.303 SC Data - All Services | Successfully connected. | 2022-06-23 09:36:22.303 SC Data - All Services | Trading is not supported. | 2022-06-23 09:36:22.303 Added historical Intraday data request for MESU22_FUT_CME to the queue. | 2022-06-23 09:36:22.303 Intraday data recording state for symbol MESU22_FUT_CME is set to download 'Pending'. | 2022-06-23 09:36:22.303 Triggering next historical data download in queue. | 2022-06-23 09:36:22.303 SC Data - All Services | Restarting real-time data updates for symbol: MESU22_FUT_CME -> MESU22 | 2022-06-23 09:36:22.303 HD Request # 4 | Downloading Intraday chart data for MESU22_FUT_CME to the file MESU22_FUT_CME.scid. Service: cme | 2022-06-23 09:36:22.303 HD Request # 4 | Download start date-time: 2022-06-23 09:35:49.000000. File last date-time: 2022-06-23 09:35:49.624000 | 2022-06-23 09:36:22.303 HD Request # 4 | Using server: ds21.sierracharts.com port 10149 | 2022-06-23 09:36:22.310 Socket (3) | Creating socket. | 2022-06-23 09:36:22.310 Socket (3) | New receive buffer size: 5242880 | 2022-06-23 09:36:22.310 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-06-23 09:36:22.310 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-06-23 09:36:22.328 HD Request # 4 | Sending historical data logon request message. | 2022-06-23 09:36:22.328 SC Data - All Services | Received security definition for symbol MESU22_FUT_CME | 2022-06-23 09:36:22.398 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-06-23 09:35:49. Record interval: 0. Symbol: MESU22 | 2022-06-23 09:36:22.849 HD Request # 4 | Decompressing data. | 2022-06-23 09:36:22.856 HD Request # 4 | Receiving Intraday data for MESU22_FUT_CME starting at 2022-06-23 09:35:49.191000 | 2022-06-23 09:36:22.861 Socket (3) | CloseSocket call. | 2022-06-23 09:36:22.862 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:36:22.862 Historical data download thread signaled to stop. | 2022-06-23 09:36:22.862 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-06-23 09:35:49.677000. | 2022-06-23 09:36:22.862 HD Request # 4 | Received 1642 Intraday data records from 2022-06-23 09:35:49.191000 to 2022-06-23 09:36:18.876003 (29.7 seconds) and wrote 1638 records for MESU22_FUT_CME | 2022-06-23 09:36:22.863 HD Request # 4 | Completion time: 0s. | 2022-06-23 09:36:22.863 HD Request # 4 | Intraday data download complete for MESU22_FUT_CME. Unique request ID: 4 | 2022-06-23 09:36:22.863 Removing historical data download ID 4. | 2022-06-23 09:36:22.863 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-06-23 09:36:22.863 Triggering next historical data download in queue. | 2022-06-23 09:36:22.863 Historical data for MESU22_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-06-23 09:36:22.863 No download requests in the queue to start downloads for. | 2022-06-23 09:36:22.863 Socket (3) | Socket gracefully closed by remote side. | 2022-06-23 09:36:22.868 Socket (3) | Closed. | 2022-06-23 09:36:22.868 Teton CME Order Routing | Firm: Dorman | 2022-06-23 09:36:23.505 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11091 | 2022-06-23 09:36:23.505 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2022-06-23 09:36:23.542 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-06-23 09:36:23.542 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2022-06-23 09:36:23.542 Teton CME Order Routing | Network connection to server complete. | 2022-06-23 09:36:23.549 Teton CME Order Routing | Starting socket receive thread. | 2022-06-23 09:36:23.549 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-06-23 09:36:23.549 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-06-23 09:36:23.566 Teton CME Order Routing | Sending logon request message. | 2022-06-23 09:36:23.566 Teton CME Order Routing | Received logon response. | 2022-06-23 09:36:24.044 Teton CME Order Routing | Server Name: SC DTC Server. Build=42447. | 2022-06-23 09:36:24.044 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 09:36:24.044 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-06-23 09:36:24.044 Teton CME Order Routing | Trading is supported. | 2022-06-23 09:36:24.044 Teton CME Order Routing | Order cancel and replace is supported. | 2022-06-23 09:36:24.044 Teton CME Order Routing | OCO Orders supported. | 2022-06-23 09:36:24.044 Teton CME Order Routing | Bracket Orders supported. | 2022-06-23 09:36:24.044 Teton CME Order Routing | Connected to server complete. | 2022-06-23 09:36:24.044 Triggering next historical data download in queue. | 2022-06-23 09:36:24.044 Triggering next historical data download in queue. | 2022-06-23 09:36:24.044 Triggering next historical data download in queue. | 2022-06-23 09:36:24.044 Triggering next historical data download in queue. | 2022-06-23 09:36:24.044 Updated verified funded futures trading account ending date to: 2022-07-23 16:36:24 | 2022-06-23 09:36:24.044 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-06-23 09:36:24.044 No download requests in the queue to start downloads for. | 2022-06-23 09:36:24.044 No download requests in the queue to start downloads for. | 2022-06-23 09:36:24.044 No download requests in the queue to start downloads for. | 2022-06-23 09:36:24.044 No download requests in the queue to start downloads for. | 2022-06-23 09:36:24.044 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-06-23 16:35:49.374388 | 2022-06-23 09:36:24.047 Updated verified funded futures trading account ending date to: 2022-07-23 16:36:24 | 2022-06-23 09:36:24.052 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=E3617 | 2022-06-23 09:36:24.070 HTTPS connection ID:48 to www.sierrachart.com:443 for request ID:48 (2) | Creating socket. Using TLS 1.2. | 2022-06-23 09:38:22.771 HTTPS connection ID:48 to www.sierrachart.com:443 for request ID:48 (2) | New receive buffer size: 32768 | 2022-06-23 09:38:22.771 HTTPS connection ID:48 to www.sierrachart.com:443 for request ID:48 (2) | Connecting to IP: 95.216.233.104. | 2022-06-23 09:38:22.771 HTTPS connection ID:48 to www.sierrachart.com:443 for request ID:48 (2) | CloseSocket call. | 2022-06-23 09:38:23.602 HTTPS connection ID:48 to www.sierrachart.com:443 for request ID:48 (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:38:23.602 HTTPS connection ID:48 to www.sierrachart.com:443 for request ID:48 (2) | Socket gracefully closed by remote side. | 2022-06-23 09:38:23.725 HTTPS connection ID:48 to www.sierrachart.com:443 for request ID:48 (2) | Closed. | 2022-06-23 09:38:23.725 Saved Chartbook: Hedger.Cht. Time: 0.0067 seconds. | 2022-06-23 09:40:34.296 Program is exiting. | 2022-06-23 09:40:34.385 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-06-23 09:40:34.386 DTC Client socket (3) | CloseSocket call. | 2022-06-23 09:40:34.386 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-23 09:40:34.386 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:40:34.386 DTC Client socket (1) | CloseSocket call. | 2022-06-23 09:40:34.386 SC Data - All Services | Disconnected from the server. | 2022-06-23 09:40:34.386 Teton CME Order Routing | Disconnected. | 2022-06-23 09:40:34.386 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-23 09:40:34.387 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-06-23 09:40:34.391 DTC Client socket (3) | Closed. | 2022-06-23 09:40:34.391 UDPListener (0). Port 22904 | Closed. | 2022-06-23 09:40:34.400 WSACleanup called. | 2022-06-23 09:40:34.401 This is the last line for the message log because it is being deleted in ExitInstance. | 2022-06-23 09:40:34.496 |
| [2022-06-28 10:42:41] |
| Sierra_Chart Engineering - Posts: 18784 |
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No this is definitely not the case: The most likely cause suggested by SC is the windows firewall.
A firewall will prevent a connection. Not cause random disconnections. You are definitely losing the connection too many times in a day. There is a connectivity problem somewhere to cause so many disconnections with a low bandwidth connection like this. Can you tell me the location of Sierra's Charts server that I'm connecting to? We want to locate my VPS close to your server to avoid this issue. Thanks. It is located in the Aurora DC3 data center with Zayo as the ISP. We also have backup ISPs in CH1.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-28 10:43:08
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