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Date/Time: Fri, 14 Mar 2025 09:36:06 +0000



Chart updating stopped at 9:30 ET

View Count: 458

[2022-06-17 14:43:58]
User207779 - Posts: 8
I use AMP/CQG for data feed and SC svc pkg 11 for charting.
I am connected to the data feed according to the "green" window.
Data stopped at 9:30 ET. As of 10:30 ET, still no data/chart updates despite multiple dis/con and reload attempts.
Your help is appreciated!


Log produced by
1 - clear log
2 - open chart for symbol
3 - dis/con





Software version: 2393 64-bit | 2022-06-17 14:26:47.352
Primary Thread ID: 15132 | 2022-06-17 14:26:47.352
Usage end date: 2022-12-16 | 2022-06-17 14:26:47.352
Enabled for: Advanced Features 2. | 2022-06-17 14:26:47.352
Enabled for: Sierra Chart Historical Data Service. | 2022-06-17 14:26:47.352
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-17 14:26:47.352
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-17 14:26:47.352
Enabled for exchange2: fairx_exchange.data | 2022-06-17 14:26:47.352
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-17 14:26:47.352
Current selected Data/Trading service: CQG WebAPI | 2022-06-17 14:26:47.352
Custom symbol settings values: enabled | 2022-06-17 14:26:47.352
Chart Update Interval: 500 | 2022-06-17 14:26:47.352
Intraday Data Storage Time Unit: 0 | 2022-06-17 14:26:47.352
Time Zone: +00:00:00 (UTC+00) | 2022-06-17 14:26:47.352
2022-06-17 14:26:47 Local computer time in UTC | 2022-06-17 14:26:47.352
2022-06-17 14:26:47 Local computer time in SC Time Zone | 2022-06-17 14:26:47.352
2022-06-17 14:11:54 Server time in UTC | 2022-06-17 14:26:47.352
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-17 14:26:47.352
Program path: C:\SierraChart\ | 2022-06-17 14:26:47.352
Data Files path: C:\SierraChart\Data\ | 2022-06-17 14:26:47.352
OS Version Number: 10.0 | 2022-06-17 14:26:47.352
Locale Setting: C | 2022-06-17 14:26:47.353
DLLs: UserContributedStudies_64.dll | 2022-06-17 14:26:47.353
Allowed protected custom studies: | 2022-06-17 14:26:47.353
Crash reporter started: true | 2022-06-17 14:26:47.353

F.US.MESM22 1 Min #3 | Reloading chart. | 2022-06-17 14:28:03.896
File >> Disconnect selected. | 2022-06-17 14:28:40.439
CQG WebAPI | Sending Web API Logoff message. | 2022-06-17 14:28:40.439
CQG WebSocket socket (2) | CloseSocket call. | 2022-06-17 14:28:40.439
CQG WebSocket | WebSocket closed. | 2022-06-17 14:28:40.439
CQG WebAPI | WebSocket closed. | 2022-06-17 14:28:40.439
CQG WebAPI | Disconnected. | 2022-06-17 14:28:40.439
CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-06-17 14:28:40.440
CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2022-06-17 14:28:40.499
CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-17 14:28:40.500

CQG WebAPI | Connecting to server api.cqg.com | 2022-06-17 14:28:49.480
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-06-17 14:28:49.480
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-06-17 14:28:49.574
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-06-17 14:28:49.575
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2022-06-17 14:28:49.575
CQG WebSocket | Opening WebSocket. | 2022-06-17 14:28:49.650
CQG WebSocket | Sending WebSocket handshake. | 2022-06-17 14:28:49.650
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-06-17 14:28:49.819
CQG WebSocket | Server header | Connection: upgrade | 2022-06-17 14:28:49.819
CQG WebSocket | Server header | Sec-WebSocket-Accept: imyLF9lC6EH8qS0e72NuSlI57Ac= | 2022-06-17 14:28:49.819
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-06-17 14:28:49.819
CQG WebSocket | Server header | Upgrade: websocket | 2022-06-17 14:28:49.819
CQG WebSocket | Server header | | 2022-06-17 14:28:49.819
CQG WebSocket | Web socket state is now open. | 2022-06-17 14:28:49.819
CQG WebAPI | WebSocket connected. | 2022-06-17 14:28:49.819
CQG WebAPI | Sending market data logon message. | 2022-06-17 14:28:49.819
CQG WebAPI | Base Time: 2022-06-04T20:11:51. 2022-06-04 20:11:51 | 2022-06-17 14:28:49.978
CQG WebAPI | Logon successful. Session Token = RCazgjzYgsNMqwN+M0gGlREFGcsXZTYXSfngundIhcEwfgQy+qNbGYV0yVIxMOBtswsWISXtvKB | 2022-06-17 14:28:49.978
CQG WebAPI | Connected to server complete. | 2022-06-17 14:28:49.978
Triggering next historical data download in queue. | 2022-06-17 14:28:49.979
Triggering next historical data download in queue. | 2022-06-17 14:28:49.979
Triggering next historical data download in queue. | 2022-06-17 14:28:49.979
Triggering next historical data download in queue. | 2022-06-17 14:28:49.979
Updated verified funded futures trading account ending date to: 2022-07-17 14:28:49 | 2022-06-17 14:28:49.979
CQG WebAPI | Sending Trade Accounts request message. | 2022-06-17 14:28:49.979
No download requests in the queue to start downloads for. | 2022-06-17 14:28:49.979
No download requests in the queue to start downloads for. | 2022-06-17 14:28:49.979
No download requests in the queue to start downloads for. | 2022-06-17 14:28:49.979
No download requests in the queue to start downloads for. | 2022-06-17 14:28:49.979
CQG WebAPI | Brokerage name: AMP. Account Name: 152542 | 2022-06-17 14:28:50.074
Updated verified funded futures trading account ending date to: 2022-07-17 14:28:50 | 2022-06-17 14:28:50.074
CQG WebAPI | Sending collateral subscribe request. | 2022-06-17 14:28:50.074
Using symbol data fast lookup vector | 2022-06-17 14:28:50.230
CQG WebAPI | Starting real-time market data updates for: F.US.MESU22. ID: 2 Service code: cqg | 2022-06-17 14:28:50.230
CQG WebAPI | Sending symbol resolution request for F.US.MESU22. ID: 273326 | 2022-06-17 14:28:50.230
CQG WebAPI | Requesting security definition data for: F.US.MESU22. ID: 2 | 2022-06-17 14:28:50.230
CQG WebAPI | Starting real-time market data updates for: F.US.MESM22. ID: 1 Service code: cqg | 2022-06-17 14:28:50.230
CQG WebAPI | Sending symbol resolution request for F.US.MESM22. ID: 273327 | 2022-06-17 14:28:50.230
CQG WebAPI | Requesting security definition data for: F.US.MESM22. ID: 1 | 2022-06-17 14:28:50.230
CQG WebAPI | Using primary service for historical data for F.US.MESM22 | 2022-06-17 14:28:50.230
Added historical Intraday data request for F.US.MESM22 to the queue. | 2022-06-17 14:28:50.230
Intraday data recording state for symbol F.US.MESM22 is set to download 'Pending'. | 2022-06-17 14:28:50.230
Triggering next historical data download in queue. | 2022-06-17 14:28:50.230
Delaying start of download for F.US.MESM22. | 2022-06-17 14:28:50.238
CQG WebAPI | Received symbol resolution report for symbol F.US.MESU22. Search Symbol: F.US.MESU22. Request ID: 273326. Contract ID: 1. | 2022-06-17 14:28:50.276
CQG WebAPI | Requesting market data for F.US.MESU22 | 2022-06-17 14:28:50.276
CQG WebAPI | Received symbol resolution report for symbol F.US.MESM22. Search Symbol: F.US.MESM22. Request ID: 273327. Contract ID: 2. | 2022-06-17 14:28:50.276
CQG WebAPI | Requesting market data for F.US.MESM22 | 2022-06-17 14:28:50.276
CQG WebAPI | Sending positions subscribe request. RequestID: 273328 | 2022-06-17 14:28:52.968
CQG WebAPI | Sending orders subscribe request. RequestID: 273329 | 2022-06-17 14:28:52.968
HD Request # 3 | Downloading Intraday chart data for F.US.MESM22 to the file F.US.MESM22.scid. Service: cqg | 2022-06-17 14:28:55.445
HD Request # 3 | Download start date-time: 2022-06-17 14:16:00.000000. File last date-time: 2022-06-17 14:16:00.000000 | 2022-06-17 14:28:55.447
HD Request # 3 | Requesting historical Minute data. | 2022-06-17 14:28:55.447
HD Request # 3 | Receiving Intraday data for F.US.MESM22 starting at 2022-06-17 14:16:00.000000 | 2022-06-17 14:28:55.701
HD Request # 3 | Timestamp of first Intraday data file record written: 2022-06-17 14:17:00.000000. | 2022-06-17 14:28:55.702
HD Request # 3 | Received 13 Intraday data records from 2022-06-17 14:16:00.000000 to 2022-06-17 14:28:00.000000 (12.0 minutes) and wrote 12 records for F.US.MESM22 | 2022-06-17 14:28:55.702
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-06-17 14:28:00.000000 | 2022-06-17 14:28:55.704
HD Request # 3 | Completion time: 0s. | 2022-06-17 14:28:55.704
HD Request # 3 | Intraday data download complete for F.US.MESM22. Unique request ID: 3 | 2022-06-17 14:28:55.704
Removing historical data download ID 3. | 2022-06-17 14:28:55.704
Real-time Intraday chart data file updates started for F.US.MESM22 | 2022-06-17 14:28:55.704
Intraday chart data file opened for F.US.MESM22 | 2022-06-17 14:28:55.704
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-06-17 14:28:55.704

Triggering next historical data download in queue. | 2022-06-17 14:28:55.704
No download requests in the queue to start downloads for. | 2022-06-17 14:28:55.704


Triggering next historical data download in queue. | 2022-06-17 14:28:55.704
No download requests in the queue to start downloads for. | 2022-06-17 14:28:55.704
CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-06-17 14:30:49.418
CQG WebSocket socket (2) | Closed. | 2022-06-17 14:30:49.418
CQG WebSocket socket (2) | Deleting network socket now after delay. | 2022-06-17 14:31:19.423
Date Time Of Last Edit: 2022-06-17 14:46:09
[2022-06-17 15:38:41]
John - SC Support - Posts: 38653
You need to rollover to U contract, M is not trading any more.

Trading terminates at 9:30 a.m. ET on the 3rd Friday of the contract month.

https://www.cmegroup.com/markets/equities/sp/e-mini-sandp500.contractSpecs.html

(thanks to User431178 who originally posted this information)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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