Login Page - Create Account

Support Board


Date/Time: Fri, 14 Mar 2025 04:15:04 +0000



I can't connect to Gain capital

View Count: 475

[2022-06-17 12:53:28]
natanibz - Posts: 139
Hello, I can't connect to Gain capital, but the connection works on the OEC Trader platform. I use Denali data feed. Thanks
[2022-06-17 13:10:31]
Sierra Chart Engineering - Posts: 104368
We do not know why there is a problem. Gain Capital has been notified of the issue. There have been no changes on the Sierra Chart side and we would not withdraw support for gain capital in existing versions of Sierra Chart, only newer versions. As of yet, no change has occurred from our side.

Gain Capital should resolve the problem shortly we expect.

To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-17 13:10:41
[2022-06-17 13:42:45]
Stage 5 Trading - Posts: 155
Hi Trader,

Please try connecting your Sierra Chart to the GAIN Production Account again. We believe that the issue has been resolved.

Let us know if you have any issues.

Thank you and have a great weekend!

Anthony Giacomin
Stage 5 Trading

Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results.
[2022-06-17 13:43:55]
StoneX Futures Support - Posts: 8
The issue is resolved.

For any questions, reach out to GFSupport@StoneX.com.

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account