Support Board
Date/Time: Fri, 14 Mar 2025 09:54:48 +0000
two service packages bought 5 and 11
View Count: 509
| [2022-06-16 13:10:13] |
| User250353 - Posts: 16 |
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Hi I first bought service package 5 first for 6 months when i was starting out. After 5 weeks today i bought service package 11, will the monies from previous bought package be added on the new package 11 or the time on service package 11 will be increased. Thanks kind regards |
| [2022-06-16 16:35:08] |
| John - SC Support - Posts: 38653 |
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When you just change your package selection, we adjust the End Date of your Usage Time based on the difference in the cost of the two packages. In your case, since you went to a higher priced package (5 -> 11) your End Date will have shifted inwards (fewer usage days). There is no additional costs or fees for making these changes. You did, however, select the Update and Renew Now button, instead of the Update/Set button. Normally, this would then add additional time to your account based on the selected package. But you did not have enough funds in your account at that time to actually extend the time, therefore it did not do anything except change your package. The funds you have since added to your account are still available in your Services Surplus. They will be used at your next renewal on October 9, 2022. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-16 17:14:54] |
| User250353 - Posts: 16 |
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Hi John Okie that’s fine so the time will be added when due renewal, but you said next renewal is on 9 October but I paid for 6 months. Would that no take the next renewal to December instead of October. Please correct me if am wrong. Thanks Kind regards |
| [2022-06-16 18:41:17] |
| John - SC Support - Posts: 38653 |
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The reason why it is October instead of December is because of the change in package. You original had purchased 6 months of Package 5 on May 9, 2022 with an end date of November 11, 2022. Then on June 16, 2022 you changed your package to Package 11 which changed your End Date to October 9, 2022. Keep in mind, we only change the number of days available when you change packages, we do not charge any difference in package pricing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-16 22:15:42] |
| User250353 - Posts: 16 |
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Ok thanks john
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