Support Board
Date/Time: Thu, 13 Mar 2025 01:08:17 +0000
The platform got disconnected
View Count: 449
| [2022-05-31 22:54:37] |
| User300829 - Posts: 7 |
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Hi there, I was in the middle of one operation and the platform got disconnected @ 10:14 which made me lose 10.25 points and not able to do anything. Not even the trail stop applied Symbol Trade Type Entry DateTime Exit DateTime Entry Price Exit Price Trade Quantity Max Open Quantity Max Closed Quantity Profit/Loss (C) Cumulative Profit/Loss (C) FlatToFlat Profit/Loss (C) FlatToFlat Max Open Profit (C) FlatToFlat Max Open Loss (C) Max Open Profit (C) Max Open Loss (C) Entry Efficiency Exit Efficiency Total Efficiency Commission (C) High Price While Open Low Price While Open Note Open Position Quantity Close Position Quantity Duration F.US.MESM22 Short 2022-05-31 10:14:24.895 BP 2022-05-31 10:15:23.683 EP 4106.25 4116.50 1 1 1 -51.25 -131.25 -51.25 F 0.00 -57.50 0.00 -57.50 100.0% 10.9% -89.1% 0.00 4117.75 4106.25 1 0 00:00:58 I kindly request a review of this disconnection as my Internet didn't have any issue at that time and the Broker indicated to contact you directly. I'm attaching the picture of the moment this occurred Thanks in advance, MLA |
 Sierra disconnection 5-31-2022.png / V - Attached On 2022-05-31 22:53:47 UTC - Size: 183.53 KB - 129 views |
| [2022-06-01 04:35:54] |
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Is Sierra Chart connected to CQG now? We do not review disconnection issues with CQG: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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