Support Board
Date/Time: Fri, 14 Mar 2025 12:11:44 +0000
Post From: The platform got disconnected
[2022-05-31 22:54:37] |
User300829 - Posts: 7 |
Hi there, I was in the middle of one operation and the platform got disconnected @ 10:14 which made me lose 10.25 points and not able to do anything. Not even the trail stop applied Symbol Trade Type Entry DateTime Exit DateTime Entry Price Exit Price Trade Quantity Max Open Quantity Max Closed Quantity Profit/Loss (C) Cumulative Profit/Loss (C) FlatToFlat Profit/Loss (C) FlatToFlat Max Open Profit (C) FlatToFlat Max Open Loss (C) Max Open Profit (C) Max Open Loss (C) Entry Efficiency Exit Efficiency Total Efficiency Commission (C) High Price While Open Low Price While Open Note Open Position Quantity Close Position Quantity Duration F.US.MESM22 Short 2022-05-31 10:14:24.895 BP 2022-05-31 10:15:23.683 EP 4106.25 4116.50 1 1 1 -51.25 -131.25 -51.25 F 0.00 -57.50 0.00 -57.50 100.0% 10.9% -89.1% 0.00 4117.75 4106.25 1 0 00:00:58 I kindly request a review of this disconnection as my Internet didn't have any issue at that time and the Broker indicated to contact you directly. I'm attaching the picture of the moment this occurred Thanks in advance, MLA |
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