Support Board
Date/Time: Wed, 12 Mar 2025 22:17:44 +0000
Thank you and clarification of monthly fees
View Count: 377
| [2022-05-29 01:37:29] |
| User940256 - Posts: 14 |
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Hi, You generously provided me with 30 days of Service Package 11 so that I could continue to trade using your charts after your deadline for needing to change my data feed provider, CQG. No problem. But my current charts show that I am still receiving data through CQG, although my understanding is that once I am provided with Service Package 11, which includes Danali data feed, (as well as Teton routing), I will not be receiving CQG data. Hence, my confusion. I would like to terminate my CQG with my broker (AMP) before AMP will charge me for a new month of CQG. Please inform me what to do and exactly how to transfer my data feed provider from CQG to Danali? Thank you, Avi May |
| [2022-05-29 09:20:45] |
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Yes at this time you are still receiving data from CQG. If you want to begin to receive data from the Denali Data Feed, then complete the agreements here and activate the exchange or exchanges you require: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Regarding moving to Teton order routing you can just wait until AMP supports that. Hopefully within a reasonable time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-29 09:20:58
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