Support Board
Date/Time: Wed, 12 Mar 2025 20:40:09 +0000
Account Question
View Count: 473
| [2022-05-24 16:45:37] |
| enfdirector - Posts: 1 |
|
Good day, I am new to Sierra Charts just purchased service package 11. At this time my interest is only real time data and using Sierra Charts as a Charting Software. I currently have a trading account with Ninja Trader which is not supported, in the near future my plan is to use one of the supported trading platforms. My Date /Trade Service Settings are on SC Data-All Services....... Do I need to change? In my Active Services am I missing something? under Denali Exchange Data Feed CME / CBOT / NYMEX / COMEX Exchanges (Optional) When I tried to access the #3 [Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [CME / CBOT / NYMEX / COMEX] It says You must have a funded futures Trading account with one of the supported Trading Services and Sierra Chart must be connected to that account, to be able to use this exchange How does this work if I am using Ninja Trader which is not supported? My intention is to trade MNQ (indexes) and grains Please advise at your convenience Thank You Richard Adam Vega Note sure if this matters but I received an email but did not acknowledge anything in the email I opened an account, paid, and downloaded have no issue with signing in just my platform said delayed time on SC Data Please find below email text Sierra Chart Account Name: enfdirector Account Password Reset: https://www.sierrachart.com/PasswordReset.php Ending Date (YYYY-MM-DD): 2022-05-21 Software Service Package: Trial Login Instructions: http://www.sierrachart.com/index.php?page=LoginInstructions.php&CAID=default If you changed your password, then you will need to use this new password on each copy of Sierra Chart you have installed on all of your computer systems. To view and modify the login information on the Login window, and to ensure verification of your account information, do the following: 1- If Sierra Chart is running, select 'File >> Exit'. 2- Start Sierra Chart. There should be an icon for Sierra Chart on your desktop. If not, install Sierra Chart from this page: http://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php&CAID=default 3- On the Sierra Chart Login window, if you see a button that says "Pending", then press the "Cancel" button to prevent an automatic login. 4- Enter your current Account Name enfdirector and Password on the Login window or verify they are correct. 5- Press the Login button. 6- If you have any trouble logging in, refer to the Login Problems section here: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php&CAID=default#LoginProblems |
| [2022-05-24 18:01:08] |
| John - SC Support - Posts: 38621 |
|
The first thing to understand is that the CME Group has a requirement that you need to have a live, funded, futures trading account to which you can connect your Sierra Chart software in order to qualify for the non-professional exchange fees. Refer to the following for further information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you are setup with CQG on Ninja Trader, then you can connect to that account in order to meet the requirement. You will need to follow the instructions at the following link for how to connect once a month to verify the account: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees At Step #3 of the above, you will connect to your CQG account. To do this, you will follow these instructions: CQG Trading Platform Service: Setup Instructions Apart from doing that connection once a month, you will keep your Current Selected Service set to SC Data - All Services. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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