Support Board
Date/Time: Wed, 12 Mar 2025 05:47:32 +0000
AC107476 login problem
View Count: 569
| [2022-05-04 11:13:43] |
| User266447 - Posts: 270 |
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Hello, I am a little bit worry - I can not log in to Sierra Chart (AC107476), and I do not have a reply to my previous messages. I have used the emergency option to get access to my account but it still dose not allow to log in and shows the error/message (in attachment as well): socket connection closed during during the connection attempt. I would like to re-new my subscription for SierraCharts but I cannot log in. Can I ask for a remote support and resolve the situation asap, please? Secondly in 5 days Denali will be turned on. How can I switched off? Could you do it for me, please? I would like to subscribe to SC as a platform but take data from CGQ from AMP. Thank you in advance. Kind regards, Arek |
 Login_problem.jpg / V - Attached On 2022-05-04 11:12:38 UTC - Size: 136.13 KB - 116 views |
| [2022-05-04 13:52:47] |
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We will need to call and look into this. Make sure you are not running any firewall software other than the Windows firewall and update your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We see currently a UK number, but there was no answer there. Do you have another number? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-04 13:53:00
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| [2022-05-04 14:17:56] |
| User266447 - Posts: 270 |
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Thank you for your reply. The mobile number you have is correct. I was not aware of phone call coming from you. I will pick it up. I will wait for your call. Warm regards, Arek |
| [2022-05-04 14:39:26] |
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We will put together documentation for the Windows operating system "hosts" file. Remind us to give you a link either today or tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-04 14:40:01
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| [2022-05-04 14:45:05] |
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Documentation: https://www.sierrachart.com/index.php?page=doc/HTTPCommunicationErrors.php#WindowsHostsFile (at the bottom of the page) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-04 14:47:29] |
| User266447 - Posts: 270 |
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Thank you for your support! As I have a reminder regarding Denali subscription starting in 5 days, could you turn the Denali off, please? Or could you show me how can I do it, please? Thank you in advance. Kind regards, Arek |
| [2022-05-04 15:22:02] |
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We can help with that. However, do you just require delayed data only and not real-time data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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