Support Board
Date/Time: Tue, 11 Mar 2025 17:51:16 +0000
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| [2022-05-02 12:54:59] |
| Ju17 - Posts: 39 |
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Hello, I used the DTC Bridge Rithmic before. I updated and remove the RIm folder with the DTC Bridge but now i have no data. Please help me because i can not trade anymore. Thanks in advance Other Sierra Installation works fine. I re install the old version, now it works Date Time Of Last Edit: 2022-05-02 13:16:28
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| [2022-05-02 14:40:20] |
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Refer to the information here: Rithmic Trading Platform Service: Rithmic Support Policy We can look at the log from Sierra Chart when downloading historical data from Rithmic: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 20:38:24] |
| Ju17 - Posts: 39 |
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I dont care about historical data , i need just data in the Dom in this Sierra Installation. This is the massage log of the newest version, in the previous version everything works fine. HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2022-05-02 15:30:04.623 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2022-05-02 15:30:04.624 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2022-05-02 15:30:04.624 Created the DTC Protocol server. | 2022-05-02 15:30:04.686 DTC Protocol Server listening on port 11099. | 2022-05-02 15:30:04.688 Reading Internal Order ID file. | 2022-05-02 15:30:04.688 Reading Trade Orders file. | 2022-05-02 15:30:04.841 Reading Trade Positions file. | 2022-05-02 15:30:04.842 Reading Trade Account Data files. | 2022-05-02 15:30:04.842 UDPListener (1488). Port 22904 | Listening on UDP port 22904. | 2022-05-02 15:30:04.893 Software version: 2390 64-bit | 2022-05-02 15:30:04.893 Primary Thread ID: 14236 | 2022-05-02 15:30:04.893 Usage end date: 2022-09-01 | 2022-05-02 15:30:04.893 Enabled for: Advanced Features 2. | 2022-05-02 15:30:04.893 Enabled for: Sierra Chart Historical Data Service. | 2022-05-02 15:30:04.893 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-02 15:30:04.893 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-02 15:30:04.893 Enabled for exchange2: CME | 2022-05-02 15:30:04.893 Enabled for exchange2: COMEX | 2022-05-02 15:30:04.893 Enabled for exchange2: NYMEX | 2022-05-02 15:30:04.893 Enabled for exchange2: fairx_exchange.data | 2022-05-02 15:30:04.893 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-02 15:30:04.893 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-05-02 15:30:04.893 Custom symbol settings values: enabled | 2022-05-02 15:30:04.893 Chart Update Interval: 1800 | 2022-05-02 15:30:04.893 Intraday Data Storage Time Unit: 0 | 2022-05-02 15:30:04.893 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-05-02 15:30:04.893 2022-05-02 20:30:04 Local computer time in UTC | 2022-05-02 15:30:04.893 2022-05-02 15:30:04 Local computer time in SC Time Zone | 2022-05-02 15:30:04.893 2022-05-02 20:30:02 Server time in UTC | 2022-05-02 15:30:04.893 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-05-02 15:30:04.893 Program path: D:\SierraChart\ | 2022-05-02 15:30:04.893 Data Files path: D:\SierraChart\Data\ | 2022-05-02 15:30:04.893 OS Version Number: 10.0 | 2022-05-02 15:30:04.894 Locale Setting: C | 2022-05-02 15:30:04.894 DLLs: UserContributedStudies_64.dll | 2022-05-02 15:30:04.894 Allowed protected custom studies: | 2022-05-02 15:30:04.894 Crash reporter started: true | 2022-05-02 15:30:04.894 Created the DTC Protocol historical data server. | 2022-05-02 15:30:04.914 HD Server Manager | Listening on port 11098. | 2022-05-02 15:30:04.915 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2022-05-02 15:30:04.915 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-05-02 15:30:04.941 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-05-02 15:30:04.976 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-05-02 15:30:04.976 Received 5 login tokens. | 2022-05-02 15:30:05.045 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2022-05-02 15:30:05.313 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2022-05-02 15:30:05.314 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-05-02 15:30:05.314 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2022-05-02 15:30:05.314 Symbol settings MD5 received. Request ID: 1. | 2022-05-02 15:30:06.277 Requested symbol settings for service code rithmic_v2.trading. Request ID: 2. | 2022-05-02 15:30:06.277 Symbol settings received. Request ID: 2. | 2022-05-02 15:30:07.806 Files to Open on Startup | Opening file: e2tCLESnew.Cht | 2022-05-02 15:30:09.182 CLM2-NYMEX #3 | Reloading chart. | 2022-05-02 15:30:09.457 CLM2-NYMEX #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 15:30:09.458 Loading DLL: D:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ff9a3470000 | 2022-05-02 15:30:09.467 CLM2-NYMEX 800 Volume #6 | Reloading chart. | 2022-05-02 15:30:09.489 ESM2-CME 3000 Volume #13 | Reloading chart. | 2022-05-02 15:30:09.535 ESM2-CME #11 | Reloading chart. | 2022-05-02 15:30:09.776 ESM2-CME #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 15:30:09.776 GCM2-COMEX #1 | Reloading chart. | 2022-05-02 15:30:10.032 GCM2-COMEX #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-02 15:30:10.033 GCM2-COMEX 500 Volume #2 | Reloading chart. | 2022-05-02 15:30:10.068 Using symbol data fast lookup vector | 2022-05-02 15:30:10.097 CLM2-NYMEX 800 Volume #6 | StartDateTimeForLoadingOrderFills: 2022-04-18 15:25:45 | 2022-05-02 15:30:10.133 CLM2-NYMEX 800 Volume #6 | Reloading chart. | 2022-05-02 15:30:10.281 GCM2-COMEX 500 Volume #2 | StartDateTimeForLoadingOrderFills: 2022-04-18 15:25:33 | 2022-05-02 15:30:10.503 GCM2-COMEX 500 Volume #2 | Reloading chart. | 2022-05-02 15:30:10.691 CLM2-NYMEX 800 Volume #6 | StartDateTimeForLoadingOrderFills: 2022-04-18 15:25:45 | 2022-05-02 15:30:10.795 GCM2-COMEX 500 Volume #2 | StartDateTimeForLoadingOrderFills: 2022-04-18 15:25:33 | 2022-05-02 15:30:11.045 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Aggregated | 2022-05-02 15:30:12.120 Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40240 | 2022-05-02 15:30:12.122 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-05-02 15:30:12.228 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-02 15:30:12.228 DTC Client socket (1) | Connecting to IP: 34.249.49.87. | 2022-05-02 15:30:12.228 Rithmic Direct - DTC | Network connection to server complete. | 2022-05-02 15:30:12.265 Rithmic Direct - DTC | Starting socket receive thread. | 2022-05-02 15:30:12.265 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-05-02 15:30:12.265 Rithmic Direct - DTC | Sending logon request message. | 2022-05-02 15:30:12.265 Rithmic Direct - DTC | Received logon response. | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | Server Name: . | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | Successfully connected. | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | Trading is supported. | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | OCO Orders supported. | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-05-02 15:30:12.502 Rithmic Direct - DTC | Connected to server complete. | 2022-05-02 15:30:12.502 Triggering next historical data download in queue. | 2022-05-02 15:30:12.502 Triggering next historical data download in queue. | 2022-05-02 15:30:12.502 Triggering next historical data download in queue. | 2022-05-02 15:30:12.502 Triggering next historical data download in queue. | 2022-05-02 15:30:12.503 No download requests in the queue to start downloads for. | 2022-05-02 15:30:12.509 No download requests in the queue to start downloads for. | 2022-05-02 15:30:12.509 No download requests in the queue to start downloads for. | 2022-05-02 15:30:12.509 No download requests in the queue to start downloads for. | 2022-05-02 15:30:12.509 Using symbol data fast lookup vector | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: CLN2-NYMEX. ID: 1 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40243 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: CLN2-NYMEX. ID: 1 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: ESM2-CME. ID: 2 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: ESM2-CME. ID: 2 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: CLM2-NYMEX. ID: 3 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: CLM2-NYMEX. ID: 3 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: CLQ2-NYMEX. ID: 4 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: CLQ2-NYMEX. ID: 4 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: CLU2-NYMEX. ID: 5 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: CLU2-NYMEX. ID: 5 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: ESU2-CME. ID: 6 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: ESU2-CME. ID: 6 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: GCZ2-COMEX. ID: 7 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: GCZ2-COMEX. ID: 7 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: GCM2-COMEX. ID: 8 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: GCM2-COMEX. ID: 8 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Starting real-time market data updates for: GCQ2-COMEX. ID: 9 | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Requesting security definition data for: GCQ2-COMEX. ID: 9 | 2022-05-02 15:30:12.509 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-05-02 15:30:12.509 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-05-02 15:30:12.509 DTC Client socket (2) | Connecting to IP: 34.249.49.87. | 2022-05-02 15:30:12.509 Rithmic Direct - DTC | Using primary service for historical data for GCM2-COMEX | 2022-05-02 15:30:12.513 Starting DelayedDownloadMonitoringTimer | 2022-05-02 15:30:12.513 Starting HDTimeoutTimer | 2022-05-02 15:30:12.513 Historical data service client indicated that downloads are not enabled. Symbol: GCM2-COMEX. Data Type: Intraday data | 2022-05-02 15:30:12.513 Historical data download ID 1 not found when removing ID from outstanding request set. | 2022-05-02 15:30:12.513 Real-time Intraday chart data file updates started for GCM2-COMEX | 2022-05-02 15:30:12.513 Intraday chart data file opened for GCM2-COMEX | 2022-05-02 15:30:12.513 Rithmic Direct - DTC | Using primary service for historical data for CLM2-NYMEX | 2022-05-02 15:30:12.517 Historical data service client indicated that downloads are not enabled. Symbol: CLM2-NYMEX. Data Type: Intraday data | 2022-05-02 15:30:12.517 Historical data download ID 2 not found when removing ID from outstanding request set. | 2022-05-02 15:30:12.517 Real-time Intraday chart data file updates started for CLM2-NYMEX | 2022-05-02 15:30:12.517 Intraday chart data file opened for CLM2-NYMEX | 2022-05-02 15:30:12.517 Rithmic Direct - DTC | Network connection to server complete. | 2022-05-02 15:30:12.549 Rithmic Direct - DTC | Starting socket receive thread. | 2022-05-02 15:30:12.549 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-05-02 15:30:12.549 Rithmic Direct - DTC | Sending logon request message. | 2022-05-02 15:30:12.549 Rithmic Direct - DTC | Using primary service for historical data for ESM2-CME | 2022-05-02 15:30:12.578 Historical data service client indicated that downloads are not enabled. Symbol: ESM2-CME. Data Type: Intraday data | 2022-05-02 15:30:12.578 Historical data download ID 3 not found when removing ID from outstanding request set. | 2022-05-02 15:30:12.578 Real-time Intraday chart data file updates started for ESM2-CME | 2022-05-02 15:30:12.578 Intraday chart data file opened for ESM2-CME | 2022-05-02 15:30:12.578 Rithmic Direct - DTC | Received logon response. | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Server Name: . | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Successfully connected. | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Trading is not supported. | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Using primary service for historical data for CLM2-NYMEX | 2022-05-02 15:30:12.763 Historical data service client indicated that downloads are not enabled. Symbol: CLM2-NYMEX. Data Type: Intraday data | 2022-05-02 15:30:12.763 Historical data download ID 4 not found when removing ID from outstanding request set. | 2022-05-02 15:30:12.763 Real-time Intraday chart data file updates started for CLM2-NYMEX | 2022-05-02 15:30:12.763 Intraday chart data file opened for CLM2-NYMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLM2-NYMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLN2-NYMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLQ2-NYMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLU2-NYMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Using primary service for historical data for ESM2-CME | 2022-05-02 15:30:12.763 Historical data service client indicated that downloads are not enabled. Symbol: ESM2-CME. Data Type: Intraday data | 2022-05-02 15:30:12.763 Historical data download ID 5 not found when removing ID from outstanding request set. | 2022-05-02 15:30:12.763 Real-time Intraday chart data file updates started for ESM2-CME | 2022-05-02 15:30:12.763 Intraday chart data file opened for ESM2-CME | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESM2-CME | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESU2-CME | 2022-05-02 15:30:12.763 Rithmic Direct - DTC | Using primary service for historical data for GCM2-COMEX | 2022-05-02 15:30:12.763 Historical data service client indicated that downloads are not enabled. Symbol: GCM2-COMEX. Data Type: Intraday data | 2022-05-02 15:30:12.763 Historical data download ID 6 not found when removing ID from outstanding request set. | 2022-05-02 15:30:12.763 Real-time Intraday chart data file updates started for GCM2-COMEX | 2022-05-02 15:30:12.763 Intraday chart data file opened for GCM2-COMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: GCM2-COMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: GCQ2-COMEX | 2022-05-02 15:30:12.763 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: GCZ2-COMEX | 2022-05-02 15:30:12.763 Symbol Error - CLM2-NYMEX is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.818 Symbol Error - CLN2-NYMEX is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.818 Symbol Error - CLQ2-NYMEX is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.818 Symbol Error - CLU2-NYMEX is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.940 Symbol Error - ESM2-CME is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.940 Symbol Error - ESU2-CME is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.940 Symbol Error - GCM2-COMEX is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.940 Symbol Error - GCQ2-COMEX is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.940 Symbol Error - GCZ2-COMEX is unknown, unavailable, or improperly formatted. Exchange not specified | 2022-05-02 15:30:12.940 ESM2-CME 3000 Volume #13 | StartDateTimeForLoadingOrderFills: 2022-04-18 15:25:51 | 2022-05-02 15:30:13.283 ESM2-CME 3000 Volume #13 | Reloading chart. | 2022-05-02 15:30:13.389 ESM2-CME 3000 Volume #13 | StartDateTimeForLoadingOrderFills: 2022-04-18 15:25:51 | 2022-05-02 15:30:17.019 Requesting market depth updates for: CLM2-NYMEX if supported. | 2022-05-02 15:30:17.496 Requesting market depth updates for: ESM2-CME if supported. | 2022-05-02 15:30:17.496 Requesting market depth updates for: GCM2-COMEX if supported. | 2022-05-02 15:30:17.496 Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: CLM2-NYMEX. Exchange not specified | 2022-05-02 15:30:17.535 Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: ESM2-CME. Exchange not specified | 2022-05-02 15:30:17.540 Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: GCM2-COMEX. Exchange not specified | 2022-05-02 15:30:17.541 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. | 2022-05-02 15:30:42.131 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 32768 | 2022-05-02 15:30:42.132 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 38.79.0.89. | 2022-05-02 15:30:42.132 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. | 2022-05-02 15:30:42.613 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | CloseSocket call. | 2022-05-02 15:30:42.614 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-05-02 15:30:42.614 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Closed. | 2022-05-02 15:30:42.614 Rithmic Direct - DTC | Using primary service for historical data for CLM2-NYMEX | 2022-05-02 15:34:12.392 Historical data service client indicated that downloads are not enabled. Symbol: CLM2-NYMEX. Data Type: Intraday data | 2022-05-02 15:34:12.392 Historical data download ID 7 not found when removing ID from outstanding request set. | 2022-05-02 15:34:12.392 Real-time Intraday chart data file updates started for CLM2-NYMEX | 2022-05-02 15:34:12.392 Intraday chart data file opened for CLM2-NYMEX | 2022-05-02 15:34:12.392 |
| [2022-05-02 21:28:28] |
| John - SC Support - Posts: 38580 |
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The symbols changed with the new interface to Rithmic. Make sure you Chartbooks are open and select Edit >> Translate Symbols to Current Service. After that, you should be fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-03 11:26:09] |
| Ju17 - Posts: 39 |
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Thank you very much for your support.
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To post a message in this thread, you need to log in with your Sierra Chart account: