Support Board
Date/Time: Tue, 11 Mar 2025 17:43:47 +0000
no longer able to confirm live trading account
View Count: 560
| [2022-05-02 12:06:04] |
| MMX - Posts: 119 |
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I have service package 10 and CTS is my trading service. I'm using SC version 2364, it was my understanding that by using this older version of SC that I would still be able to use CTS with SC. However, as of this morning, doing the once a month thing to prove you have a live trading account no longer enables real time data. Am I doing something wrong to confirm my live trading account or is this just the way it's going to be from here on out when using CTS?
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| [2022-05-02 12:21:24] |
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As long as you are running a version of Sierra Chart that actually connects to the CTS system and you are connecting to a live account you should be fine to verify the trading account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-02 12:21:54
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| [2022-05-02 13:57:43] |
| MMX - Posts: 119 |
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I just sent my message log via the "send for analysis" button.
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| [2022-05-02 14:38:54] |
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Looks like it is working now for you based upon this Message Log message: Updated verified funded futures trading account ending date to: 2022-06-01 13:44:42 | 2022-05-02 08:44:42.059 From our side we see the ending date is now: | Verified trading account ending date: 2022-05-31 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-02 14:39:10
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| [2022-05-02 17:01:18] |
| MMX - Posts: 119 |
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I checked, nothing has changed. When the Current Selected Service is set to SC Data-All Services, it's all delayed data and that's with SC symbols. When the Current Selected Service is set to CTS T4 FIX and using CTS symbols, the most recent data I can get is Friday's data, can't even bring up today's data. Earlier I had just assumed it was the once a month thing, but your last post clearly shows that my account has been verified. There's 2 problems: 1. when using SC Data-All Services the data is delayed even with the verified account. 2. I can't access CTS. That Friday data that comes up now, when CTS is the Selected Service, that data at that time was live data and it was using CTS symbols.
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| [2022-05-02 19:11:37] |
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Ok we see what the problem is. You do not have any exchanges active. You need to activate them from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 19:37:10] |
| MMX - Posts: 119 |
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Well... that certainly hasn't happened before, but now I know. Everything is good. Thanks.
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