Support Board
Date/Time: Wed, 12 Mar 2025 05:22:52 +0000
Post From: no longer able to confirm live trading account
| [2022-05-02 12:21:24] |
| |
|
As long as you are running a version of Sierra Chart that actually connects to the CTS system and you are connecting to a live account you should be fine to verify the trading account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-02 12:21:54
|