Support Board
Date/Time: Tue, 11 Mar 2025 18:05:07 +0000
Activated NASDAQ data feed but asking to renew again
View Count: 558
| [2022-05-01 08:20:57] |
| longestchain - Posts: 4 |
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I purchased and activated NASDAQ Feed, on the evening of Thursday April 28th, saw the live data feed the following day on Friday April 29th, works great. Today Sunday May 1st, its saying I need to purchase and activate the Data again?? It showing Delayed data. I understand markets are closed at this very moment. Do I need to purchased and activate NASDAQ again???? |
 expired.png / V - Attached On 2022-05-01 08:16:11 UTC - Size: 53.71 KB - 135 views Attachment Deleted. |
| [2022-05-01 11:59:54] |
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Yes you do have to pay again. The exchange fees have to be paid in full each and every month. There are no refunds and they are not prorated. You need to add credit here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And reactivate the exchange here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-01 16:28:11] |
| longestchain - Posts: 4 |
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Was this posted somewhere that I missed? A disclaimer or notice to users would be helpful. thanks for your quick answer. |
| [2022-05-02 15:21:18] |
| John - SC Support - Posts: 38581 |
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Under the Pricing section of the Denali Exchange Data Feed is the following: The Exchange Fees. These are billed in full each month no matter when they are activated.
Also, for each exchange listed where the activation takes place is the following wording after the price of the exchange: Billed 100% in full for each month and for the month activated in. Non-refundable.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 15:34:39] |
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When you activate an exchange, there is a confirmation which states, the amount that you will pay until the end of the current month and then it tells you what the amount you will pay next month and gives you the date for the next month. There are actually two values shown, for the current month and for the next month. And the dates are shown. You then have to confirm that message before the exchange is activated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 17:20:54] |
| longestchain - Posts: 4 |
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I missed it. cheers!
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