Support Board
Date/Time: Tue, 11 Mar 2025 16:40:02 +0000
Live EUREX data ?
View Count: 569
| [2022-04-28 07:00:38] |
| User877753 - Posts: 152 |
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No EUREX data at all this morning ? Does anyone else encounter the same issue ? US markets working fine. Thanks |
| [2022-04-28 07:05:33] |
| User877753 - Posts: 152 |
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I get this : see picture attached
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 2022-04-28 09_02_33.png / V - Attached On 2022-04-28 07:04:56 UTC - Size: 3.57 KB - 137 views Attachment Deleted. |
| [2022-04-28 10:56:01] |
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We apologize for this. Restart Sierra Chart. Enable the "Force Login" option on the login window. We are not sure why this circumstance occurs. We are going to look into this again today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-28 10:56:05
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| [2022-04-28 11:04:41] |
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We discovered the reason for the problem and we are implementing a solution to it now. This will require an update which we will put out today. The basic problem is that the server address was not being permanently saved in the configuration file of Sierra Chart and if there was a login failure to the Sierra Chart server upon startup, there would be no server address and the default one would be used instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-28 11:37:58
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