Support Board
Date/Time: Mon, 10 Mar 2025 23:13:51 +0000
orders not executed and cannot delete them after
View Count: 366
| [2022-04-20 12:47:16] |
| User472704 - Posts: 34 |
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Hello ! I cannot cancel 3 pending orders on the dom. I'm trading with APEX / Rithmic (and denali). My orders are also not executed on the dom. Do you know what can I do ? Thank you |
| [2022-04-20 12:51:21] |
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The first thing we recommend you do is reconnect to the trading/data feed server. Instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers This will update the state of all of the Orders and Positions. You could also select Trade >> Refresh Trade Data from Service but we do not know how well that would work with Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-20 12:51:51
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| [2022-04-20 13:03:51] |
| User472704 - Posts: 34 |
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I tried but nothing change.. thank you for your help.. |
| [2022-04-20 13:22:10] |
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If there is a problem with canceling orders it is therefore going to be on the Rithmic side. And if orders are also not executing when they should it is also going to be an issue with the Rithmic server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-20 13:28:39] |
| User472704 - Posts: 34 |
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ok so I will ask APEX to solve this problem. Thank you !
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| [2022-04-20 13:45:55] |
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If they can solve it. Also make sure the Trade account identifier length is not more than 31 characters. This is what you see listed in the Trade Window in the list of accounts.: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) This might actually be the problem. Thinking about it some more. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-20 13:46:22
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