Support Board
Date/Time: Tue, 26 Nov 2024 09:39:49 +0000
change data feed, ironbeam not work chart
View Count: 3181
| [2014-04-26 11:02:23] |
| dez - Posts: 45 |
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ok, please, because they did not occur all day Friday ,thanks
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| [2014-04-26 22:55:08] |
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We suspect because they have been exhausted by all of the issues. It is not only that particular broker, other brokers have been having difficulties with getting the CQG accounts properly configured.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-28 08:49:23] |
| dez - Posts: 45 |
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OK, so this will be solved, the problem with cqg? and whether you are working on it, or is it a problem with cqg not yours?
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| [2014-04-28 15:31:32] |
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This is not a good situation. The broker has not responded to us and we do not know what the status is of your account. We provided them these specific messages: Market data subscription status for F.US.ETM14: Real-time data for instrument F.US.ET (corresponding to ID = 3) are not allowed. | 2014-04-25 23:05:49 Market data subscription status for F.US.GCEM14: Real-time data for instrument F.US.GCE (corresponding to ID = 1) are not allowed. | 2014-04-25 23:05:49 Market data subscription status for F.US.TFEM14: Real-time data for instrument F.US.TFE (corresponding to ID = 2) are not allowed. | 2014-04-25 23:05:49 The F.US.ETM14 symbol is Crude Oil WTI - ICE. Is this what you really want to trade? Do you want to trade crude oil on the NYMEX instead? Also in regards to these ICE exchanges, there may be substantial exchange fees which have to be paid. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-28 15:31:59
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| [2014-04-28 17:55:15] |
| dez - Posts: 45 |
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I traded before the CL, when it was ttfx, means my broker does not respond to a request? Does not seem to have paid ICE?
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| [2014-04-29 01:44:08] |
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The CQG symbol for the CL NYMEX contract is: F.US.CLE?## The ? and the ## represent the month and year. We have not heard back from your broker about the exchange authorizations for your account yet. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-29 01:46:00
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| [2014-04-29 15:02:51] |
| dez - Posts: 45 |
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it is the symbol, but this graph and DOM is not working as well as gold, ng, copper, Russell also does not work, yet you did not call a broker? , I got them last night on the live chat and they told me that they solved problems with ninja trader and firetip and to work ok ... but you still have problems with coordination sierra chart data, do you have more of such cases?
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| [2014-04-29 17:17:37] |
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We have contacted your broker, but your broker is not responding which we understand to mean is refusing to provide further help. This is not good. They are not taking responsibility for the problem. If you are happy with Sierra Chart, then we recommend that you move to another broker. You can find a list of supported brokers here: https://www.sierrachart.com/index.php?l=doc/links.php The problem with your CQG account has to do with its configuration on the broker/CQG side. This we cannot control. There are other cases of this and these are issues on the broker/CQG side as well. Apparently brokers and clearing companies are not very familiar with how to use the CQG system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-29 17:18:50
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| [2014-04-29 18:12:45] |
| dez - Posts: 45 |
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very satisfied with the platform, it looks like I'll have to change the broker, I'm interested in one of these broker's recommendation, with regard to responsibility and see that most of the DOM as a trade this right, I would have liked to have left the house because I'm used to long time, depending on what you get is always left home with any broker? thanks
Date Time Of Last Edit: 2014-04-29 18:14:01
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 trade DOM.PNG / V - Attached On 2014-04-29 18:13:15 UTC - Size: 65.84 KB - 375 views |
| [2014-04-29 21:45:06] |
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This is the TransAct/Infinity trading Run the right side of the image that you posted. Please contact Patrick at Infinity at this email address and they will get you set up: p.zielbauer@infinityfutures.com , depending on what you get is always left home with any broker? thanks We do not understand the question.Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-29 21:46:10
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| [2014-04-30 08:17:16] |
| dez - Posts: 45 |
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Here I found a broker that suits me for my requirements AMP Futures'll make a transfer account with them. means retains the existing platform installation, if I can keep my settings?
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| [2014-04-30 09:20:03] |
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No matter which broker you change to, you can keep the existing settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-30 09:41:36] |
| dez - Posts: 45 |
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in any way to keep the settings chart, actually lines, because analist study it is save it's ok ... but when you change the chart label for another broker or data feed me disappear all lines that I put ... and then I all over again, how do I do that?
Date Time Of Last Edit: 2014-04-30 09:42:07
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| [2014-04-30 11:15:19] |
| infpz - Posts: 826 |
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Dez, As referenced by Sierra Chart above,feel free to contact me if your current arrangement is not adequate in terms of supporting Sierra. Thanks, Patrick pz@infinityfutures.com Sierra Webinar Tomorrow: http://www.infinityfutures.com/webinarsATcharts51.aspx?ref=pzie |
| [2014-04-30 18:58:41] |
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but when you change the chart label for another broker or data feed me disappear all lines that I put ... and then I all over again, how do I do that?
Refer to this section here about showing chart drawings for all symbols: https://www.sierrachart.com/index.php?l=doc/doc_Tools.html#ShowingDrawingsforDifferentSymbols Also when it comes to good support for trading and your data feed, Infinity would be the best choice for you. So we do recommend you have a look at them. So you would be best off working with Infinity to avoid any future problems with data and the configuration of your trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-30 19:19:10
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