Support Board
Date/Time: Mon, 10 Mar 2025 17:33:14 +0000
SC
View Count: 481
| [2022-04-06 16:58:44] |
| User695816 - Posts: 25 |
|
Hello dear SC support I am trying to activate 11- advance +denali data feed -46 usd. I paid twice 46usd in a week and still something is wrong. I have this information from Trade srvice Log. Please help my. TradeActivity files query time: 3.100051 seconds. Entries: 0. Current queries: 2 | 2022-04-06 15:35:20.657 TradeActivity files query time: 0.012195 seconds. Entries: 10. Current queries: 1 | 2022-04-06 15:35:20.670 LMAX Live Trading - DTC | Requesting trade accounts from server. | 2022-04-06 15:35:24.167 LMAX Live Trading - DTC | Performing query for most recent order fills Date-Time for Trade Account: 1267034839. | 2022-04-06 15:35:24.181 LMAX Live Trading - DTC | Performing query for most recent account balances Date-Time for Trade Account: 1267034839. | 2022-04-06 15:35:24.181 LMAX Live Trading - DTC | Received 1 accounts from service. | 2022-04-06 15:35:24.181 TradeActivity files query time: 0.004538 seconds. Entries: 0. Current queries: 2 | 2022-04-06 15:35:24.185 LMAX Live Trading - DTC | Requesting historical order fills for account 1267034839. Start Date-Time UTC: 2022-04-05 19:46:33 | 2022-04-06 15:35:24.185 LMAX Live Trading - DTC | Received 0 order fills for account: 1267034839. Inserting the ones that do not exist. | 2022-04-06 15:35:24.233 TradeActivity files query time: 1.052404 seconds. Entries: 0. Current queries: 1 | 2022-04-06 15:35:25.238 LMAX Live Trading - DTC | Requesting historical account balances for account 1267034839. Start date-time UTC: 2021-03-30 13:35:25 | 2022-04-06 15:35:25.238 LMAX Live Trading - DTC | Received 0 historical account balance updates for account: 1267034839. Inserting the ones that do not exist. | 2022-04-06 15:35:25.992 LMAX Live Trading - DTC | Requesting Trade Positions data. | 2022-04-06 15:35:27.169 LMAX Live Trading - DTC | AccountBalanceUpdate.TradeAccount is empty | 2022-04-06 15:35:27.195 TradeActivity files query time: 0.031501 seconds. Entries: 10. Current queries: 1 | 2022-04-06 15:36:16.607 TradeActivity files query time: 0.006276 seconds. Entries: 10. Current queries: 1 | 2022-04-06 15:36:17.766 TradeActivity files query time: 0.009000 seconds. Entries: 10. Current queries: 1 | 2022-04-06 15:36:19.199 TradeActivity files query time: 0.006789 seconds. Entries: 10. Current queries: 1 | 2022-04-06 15:36:20.114 |
| [2022-04-06 17:32:32] |
| John - SC Support - Posts: 38543 |
|
Your account is on Package 11. What you did was add additional months to your Usage Time, such that your End Date is now July 30, 2022. But, we do not see any activated exchanges. It looks like you are trying to get data for the CME Group from our Denali Exchange Data Feed, in which case you need to activate an exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the CME Group data, you also need to have a live, funded, futures trading account to which you can connect your Sierra Chart software in order to get the data at the non-professional exchange fees. You have not done this yet, and we see that you are connected to LMAX, which does not count towards this requirement, as they do not trade futures. If you do not have a futures trading account, then we recommend the service outlined at the following link as a way to get an account for a minimal outlay: Easy Solution to CME Funded Trading Account Requirement Also refer to the following for information on connecting to your futures trading account at least once a month, if you are not going to stay connected to it: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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