Support Board
Date/Time: Mon, 10 Mar 2025 20:34:00 +0000
Post From: SC
| [2022-04-06 17:32:32] |
| John - SC Support - Posts: 38547 |
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Your account is on Package 11. What you did was add additional months to your Usage Time, such that your End Date is now July 30, 2022. But, we do not see any activated exchanges. It looks like you are trying to get data for the CME Group from our Denali Exchange Data Feed, in which case you need to activate an exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the CME Group data, you also need to have a live, funded, futures trading account to which you can connect your Sierra Chart software in order to get the data at the non-professional exchange fees. You have not done this yet, and we see that you are connected to LMAX, which does not count towards this requirement, as they do not trade futures. If you do not have a futures trading account, then we recommend the service outlined at the following link as a way to get an account for a minimal outlay: Easy Solution to CME Funded Trading Account Requirement Also refer to the following for information on connecting to your futures trading account at least once a month, if you are not going to stay connected to it: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |