Support Board
Date/Time: Mon, 10 Mar 2025 16:11:01 +0000
data deactivated
View Count: 481
| [2022-04-03 23:15:10] |
| Happypenguin22 - Posts: 1 |
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hey, i noticed my data feed got deactivated. Is there a reason it happened before my expiration date? I have however renewed it once more. When will it be reactivated?
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| [2022-04-04 15:51:01] |
| John - SC Support - Posts: 38530 |
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The exchanges renew on the first day of each calendar month. This is separate from what you pay for the Sierra Chart software. Therefore, on April 1, 2022 the exchange(s) you had active did not renew as you did not have enough funds in your account to pay for the renewal. You can reactivate the exchanges by going to the Recurring Services page, scrolling to the bottom, and then selecting the button for Reactivate Exchange for the exchanges you want to reactivate. You can access the Recurring Services page here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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