Support Board
Date/Time: Mon, 10 Mar 2025 13:31:47 +0000
Unable to load shared file
View Count: 534
| [2022-03-29 16:51:40] |
| User600819 - Posts: 43 |
|
I have a file that was shared with me which labeled "Sierra4.config.new". When I go to open it in a new chartbook nothing comes up. I was not sure if it has something to do with the "new" in the file name. I've restarted sierra chart and accepted the file through the control panel. Message Log Below: SC Data - All Services | Connected to server complete. | 2022-03-29 11:45:34.040 Triggering next historical data download in queue. | 2022-03-29 11:45:34.040 Triggering next historical data download in queue. | 2022-03-29 11:45:34.040 Triggering next historical data download in queue. | 2022-03-29 11:45:34.040 Triggering next historical data download in queue. | 2022-03-29 11:45:34.040 No download requests in the queue to start downloads for. | 2022-03-29 11:45:34.055 No download requests in the queue to start downloads for. | 2022-03-29 11:45:34.055 No download requests in the queue to start downloads for. | 2022-03-29 11:45:34.055 No download requests in the queue to start downloads for. | 2022-03-29 11:45:34.055 Using symbol data fast lookup vector | 2022-03-29 11:45:34.055 SC Data - All Services | Starting real-time market data updates for: F.US.EPH22. ID: 1 | 2022-03-29 11:45:34.055 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH22 | 2022-03-29 11:45:34.055 SC Data - All Services | Requesting security definition data for: F.US.EPH22. ID: 1 | 2022-03-29 11:45:34.055 No historical data client is currently set to download historical Intraday data for F.US.EPH22. | 2022-03-29 11:45:34.055 Real-time Intraday chart data file updates started for F.US.EPH22 | 2022-03-29 11:45:34.055 Intraday chart data file opened for F.US.EPH22 | 2022-03-29 11:45:34.055 F.US.EPH22 [CB-D] 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-29 11:45:38.004 F.US.EPH22 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-29 11:45:39.207 F.US.EPH22 [CB] 1 Min #1 | Reloading chart. | 2022-03-29 11:51:53.313 F.US.EPH22 [CB] 1 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-03-29 11:51:53.313 F.US.EPH22 [CB] 1 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2022-03-29 11:51:53.313 F.US.EPH22 1 Min #2 | Reloading chart. | 2022-03-29 11:51:53.328 F.US.EPH22 60 Min #3 | Reloading chart. | 2022-03-29 11:51:53.343 F.US.EPH22 30 Min #4 | Reloading chart. | 2022-03-29 11:51:53.351 F.US.EPH22 [CB-D] 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-29 11:52:01.194 |
 SierraUpload - Attached On 2022-03-29 16:46:26 UTC - Size: 27.96 KB - 256 views Attachment Deleted. |
| [2022-03-29 17:04:58] |
| John - SC Support - Posts: 38516 |
|
The Sierra4.config file is the file that contains the various settings for your Sierra Chart installation. It is not a chartbook. It can be sent with a chartbook if someone is wanting to share that information with you. To use that Sierra4.config.new file, you would need to rename the Sierra4.config file in your main Sierra Chart installation folder first, so you do not overwrite it. Then copy the file to that same folder and change the name from Sierra4.config.new to Sierra4.config. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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