Support Board
Date/Time: Wed, 27 Nov 2024 04:40:26 +0000
CTS seeing Sierra as duoplicate log in
View Count: 2350
| [2014-04-21 12:35:15] |
| User31737 - Posts: 73 |
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I just upgraded to 1123. I use CTS data for charting, but enter trades with the CTS DOM. I have been using this set up for over a year, with Sierra and CTS running at the same time. With the upgrade this am, SC forces a disconnect of CTS, and the CTS message is "you are logged in at another location" Never had this as a problem before, any suggestions? |
| [2014-04-21 13:02:54] |
| User31737 - Posts: 73 |
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I filled out the market data setup info and that has not fixed the issue
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| [2014-04-21 13:32:34] |
| User63786 - Posts: 6 |
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I just got off the phone from CTS. He says he is getting flooded with phone calls from Sierra users concerning the problem. He says it is Sierra's problem...... Sierra please respond. |
| [2014-04-21 13:41:55] |
| User31737 - Posts: 73 |
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I had the same conversation with CTS support
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| [2014-04-21 14:42:41] |
| meryl hauser - Posts: 2 |
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i get the same duplicate log in message. i have filled out the data feed forms for the cme. cts says it is a sierra charts problem. cts says there is a change they need to make to their system which they have not done yet.
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| [2014-04-21 16:16:01] |
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This problem is due to a change with the CTS T4 system. We did get the information about this from CTS on Friday last week. This does not give us much time. The necessary change on the Sierra Chart side has not been implemented yet. We will try to get a release out in a couple of hours to resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-21 16:17:10
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| [2014-04-21 16:18:39] |
| User63786 - Posts: 6 |
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May I ask...are we talking minutes, hours, or days for this to be implemented ?
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| [2014-04-21 16:19:36] |
| User63786 - Posts: 6 |
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Oops sorry...did not see the last line of your response. |
| [2014-04-21 17:51:46] |
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We have now released Sierra Chart 1124 which solves the simultaneous logon problem when using CTS T4.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-21 17:52:11
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| [2014-04-22 00:28:21] |
| User31737 - Posts: 73 |
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Installed 1124 and that has fixed the issue - Thank you
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| [2014-04-22 00:47:53] |
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OK this is good to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-25 14:58:58] |
| User31732 - Posts: 32 |
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Hello, support. I'm not able to connect CTS T4 and SC at the same time (v.1137) |
| [2014-06-25 16:01:26] |
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Refer to this section here about this: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#RulesConcurrentUsePrograms Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-03 21:49:02] |
| Robson - Posts: 76 |
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i check this site and still can not run SC (Free Trial) & T4, maybe because new T4 version?
Date Time Of Last Edit: 2014-07-03 21:49:23
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| [2014-07-03 22:15:19] |
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Are you referring to the T4 downloadable desktop trading software?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-04 08:32:51] |
| Robson - Posts: 76 |
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Yes, would like to run T4 downloadable desktop trading software and Sierra Chart on same computer, can not do that, message is "you are logged in at another location".
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| [2014-07-04 09:32:06] |
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We have logged into the T4 desktop software and we also connected to CTS with Sierra Chart using the same CTS username and Firm. We have both connections being maintained without any disconnect. While you have the CTS T4 desktop software running, connect to the data feed in Sierra Chart using the same CTS Username and then when you get the error message indicating you are logged in at another location, press the Send For Analysis button on the Sierra Chart Message Log. Let us know when that is done here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-04 09:35:58] |
| Robson - Posts: 76 |
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done, please also check with T4 version 4.3.7.1
Date Time Of Last Edit: 2014-07-04 17:21:47
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| [2014-07-04 18:42:44] |
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CTS has been contacted about this. We did test using T4 version 4.3.7.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-04 18:42:52
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| [2014-07-04 20:41:19] |
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The problem is you are using Sierra Chart and the T4 desktop program on different systems, according to CTS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-05 20:25:42
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| [2014-07-05 12:04:07] |
| Robson - Posts: 76 |
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Not true, was checking on same computer, my bet is that there is some kind of Windows issue, but since only i have this issue this will not be resolved, also my my broker said that i can not use both T4 and SC, so far he is right.
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| [2014-07-05 13:50:41] |
| User31732 - Posts: 32 |
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I have the same problem. Don't login CTS and SC on one PC.
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| [2014-07-05 20:26:29] |
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You really need to contact CTS futures about this directly. Here is their website: http://www.ctsfutures.com/ We do not control the connections. They are fully controlled by CTS and they have access to their own connection log files. It was CTS who said that you were logging in from different computers at the same time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-05 20:26:43
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| [2014-07-29 17:14:44] |
| Robson - Posts: 76 |
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looks like issue is with windows xp this is info from CTS.
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| [2014-07-29 17:30:05] |
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OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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