Support Board
Date/Time: Mon, 10 Mar 2025 07:12:48 +0000
"Not a valid chartbook" error
View Count: 877
| [2022-03-18 15:42:50] |
| User423974 - Posts: 18 |
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Hello, I have a new account currently in the 2 weeks free trial , trying to open a custom chartbook which does not open, the error "Not a valid chartbook" appears in the message log , neither any default chartbook opens and have not opened any before
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| [2022-03-18 16:14:13] |
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Maybe these are older Chartbooks which were saved years ago? Do you know when these Chartbook were last saved?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-18 16:14:24
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| [2022-03-18 16:25:23] |
| User423974 - Posts: 18 |
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the custom one is since 2 years ago, but the other 2 chartbooks came with the installation, which do not open as well, its a fresh installation with the latest version 2368 64 bit
Date Time Of Last Edit: 2022-03-18 17:46:45
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| [2022-03-18 18:04:46] |
| John - SC Support - Posts: 38516 |
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Are the 2 chartbooks that came with the installation named "ChartbookExample" and "ExampleChartbook"? If not, then try opening one of these chartbooks and let us know if they open. Otherwise, please get us a copy of your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-18 18:48:40] |
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We are going to update these Chartbooks to be compatible with the new format that came out about two years ago: "ChartbookExample" and "ExampleChartbook"? There is a solution to the issue you have, we will prepare documentation and report back here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-18 19:01:39] |
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Here is the documentation: What is Sierra Chart Working On Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-18 21:14:38] |
| User423974 - Posts: 18 |
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the 2 chartbooks that came with the installation named "ChartbookExample" and "ExampleChartbook" do not open. The chart symbol is : BTC-PERPETUAL-DBIT Here is a copy of the message log : Software version: 2368 64-bit | 2022-03-19 00:09:09.889 Primary Thread ID: 15236 | 2022-03-19 00:09:09.889 Usage end date: 2022-04-02 | 2022-03-19 00:09:09.889 Enabled for: Advanced Features 2. | 2022-03-19 00:09:09.889 Enabled for: Sierra Chart Historical Data Service. | 2022-03-19 00:09:09.889 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-19 00:09:09.889 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-19 00:09:09.889 Enabled for exchange2: fairx_exchange.data | 2022-03-19 00:09:09.889 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-19 00:09:09.889 Current selected Data/Trading service: SC Data - All Services | 2022-03-19 00:09:09.889 Custom symbol settings values: enabled | 2022-03-19 00:09:09.889 Chart Update Interval: 500 | 2022-03-19 00:09:09.889 Intraday Data Storage Time Unit: 1 | 2022-03-19 00:09:09.889 Time Zone: +03:00:00 (AST+03) | 2022-03-19 00:09:09.889 2022-03-18 21:09:09 Local computer time in UTC | 2022-03-19 00:09:09.889 2022-03-19 00:09:09 Local computer time in SC Time Zone | 2022-03-19 00:09:09.889 2022-03-18 20:11:42 Server time in UTC | 2022-03-19 00:09:09.889 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-19 00:09:09.889 Program path: C:\SierraChart\ | 2022-03-19 00:09:09.889 Data Files path: C:\SierraChart\Data\ | 2022-03-19 00:09:09.889 OS Version Number: 10.0 | 2022-03-19 00:09:09.890 Locale Setting: C | 2022-03-19 00:09:09.890 DLLs: UserContributedStudies_64.dll | 2022-03-19 00:09:09.890 Allowed protected custom studies: | 2022-03-19 00:09:09.890 Crash reporter started: true | 2022-03-19 00:09:09.890 File >> Disconnect selected. | 2022-03-19 00:09:14.690 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-03-19 00:09:14.690 DTC Client socket (1) | CloseSocket call. | 2022-03-19 00:09:14.691 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-19 00:09:14.691 SC DTC Data with Market Depth | Disconnected from the server. | 2022-03-19 00:09:14.691 SC Data - All Services | Disconnected. | 2022-03-19 00:09:14.691 SC Data - All Services | Connected to server complete. | 2022-03-19 00:09:18.754 Triggering next historical data download in queue. | 2022-03-19 00:09:18.754 Triggering next historical data download in queue. | 2022-03-19 00:09:18.754 Triggering next historical data download in queue. | 2022-03-19 00:09:18.754 Triggering next historical data download in queue. | 2022-03-19 00:09:18.754 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-03-19 00:09:18.754 No download requests in the queue to start downloads for. | 2022-03-19 00:09:18.754 No download requests in the queue to start downloads for. | 2022-03-19 00:09:18.754 No download requests in the queue to start downloads for. | 2022-03-19 00:09:18.754 No download requests in the queue to start downloads for. | 2022-03-19 00:09:18.754 Using symbol data fast lookup vector | 2022-03-19 00:09:19.102 SC DTC Data with Market Depth | Starting real-time market data updates for: BTC-PERPETUAL-DBIT. ID: 1 Service code: deribit.data | 2022-03-19 00:09:19.102 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2022-03-19 00:09:19.102 SC DTC Data with Market Depth | Requesting security definition data for: BTC-PERPETUAL-DBIT. ID: 1 | 2022-03-19 00:09:19.102 DTC Client socket (2) | Creating socket. | 2022-03-19 00:09:19.103 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-03-19 00:09:19.103 DTC Client socket (2) | Connecting to IP: 192.81.56.146. | 2022-03-19 00:09:19.103 Added historical Intraday data request for BTC-PERPETUAL-DBIT to the queue. | 2022-03-19 00:09:19.115 Intraday data recording state for symbol BTC-PERPETUAL-DBIT is set to download 'Pending'. | 2022-03-19 00:09:19.115 Triggering next historical data download in queue. | 2022-03-19 00:09:19.115 Delaying start of download for BTC-PERPETUAL-DBIT | 2022-03-19 00:09:19.122 SC DTC Data with Market Depth | Network connection to server complete. | 2022-03-19 00:09:19.261 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-03-19 00:09:19.261 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-19 00:09:19.262 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-03-19 00:09:19.451 SC DTC Data with Market Depth | Sending logon request message. | 2022-03-19 00:09:19.451 SC DTC Data with Market Depth | Received logon response. | 2022-03-19 00:09:20.230 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-03-19 00:09:20.230 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-03-19 00:09:20.230 SC DTC Data with Market Depth | Successfully connected. | 2022-03-19 00:09:20.230 SC DTC Data with Market Depth | Trading is not supported. | 2022-03-19 00:09:20.230 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: BTC-PERPETUAL-DBIT | 2022-03-19 00:09:20.230 SC DTC Data with Market Depth | Received security definition for symbol BTC-PERPETUAL-DBIT | 2022-03-19 00:09:20.481 HD Request # 3 | Downloading Intraday chart data for BTC-PERPETUAL-DBIT to the file BTC-PERPETUAL-DBIT.scid. Service: deribit.data | 2022-03-19 00:09:25.340 HD Request # 3 | Download start date-time: 2022-03-19 00:09:06.000000. File last date-time: 2022-03-19 00:09:06.000000 | 2022-03-19 00:09:25.341 HD Request # 3 | Using server: ds12.sierracharts.com port 10150 | 2022-03-19 00:09:25.341 Socket (3) | Creating socket. | 2022-03-19 00:09:25.341 Socket (3) | New receive buffer size: 5242880 | 2022-03-19 00:09:25.342 Socket (3) | Connecting to IP: 204.15.197.14. | 2022-03-19 00:09:25.342 HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-03-19 00:09:25.680 HD Request # 3 | Sending historical data logon request message. | 2022-03-19 00:09:25.680 HD Request # 3 | Requesting Intraday data. Start date-time: 2022-03-19 00:09:06. Record interval: 1. Symbol: BTC-PERPETUAL-DBIT | 2022-03-19 00:09:26.360 HD Request # 3 | Decompressing data. | 2022-03-19 00:09:26.518 HD Request # 3 | Receiving Intraday data for BTC-PERPETUAL-DBIT starting at 2022-03-19 00:09:06.924000 | 2022-03-19 00:09:26.519 Socket (3) | CloseSocket call. | 2022-03-19 00:09:26.519 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-19 00:09:26.519 Historical data download thread signaled to stop. | 2022-03-19 00:09:26.519 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-03-19 00:09:06.924000 | 2022-03-19 00:09:26.519 HD Request # 3 | Received 1 Intraday data record from 2022-03-19 00:09:06.924000 to 2022-03-19 00:09:06.924000 (0.0 seconds) and wrote 1 record for BTC-PERPETUAL-DBIT | 2022-03-19 00:09:26.519 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-03-18 21:09:06.924000 | 2022-03-19 00:09:26.521 HD Request # 3 | Completion time: 1s | 2022-03-19 00:09:26.521 HD Request # 3 | Intraday data download complete for BTC-PERPETUAL-DBIT. Unique request ID: 3 | 2022-03-19 00:09:26.521 Removing historical data download ID 3. | 2022-03-19 00:09:26.521 Real-time Intraday chart data file updates started for BTC-PERPETUAL-DBIT | 2022-03-19 00:09:26.521 Opened cached Intraday file: C:\SierraChart\Data\BTC-PERPETUAL-DBIT.scid. Thread ID: 15236 | 2022-03-19 00:09:26.521 Intraday chart data file opened for BTC-PERPETUAL-DBIT | 2022-03-19 00:09:26.521 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-03-19 00:09:26.521 Triggering next historical data download in queue. | 2022-03-19 00:09:26.521 No download requests in the queue to start downloads for. | 2022-03-19 00:09:26.521 Socket (3) | Socket gracefully closed by remote side. | 2022-03-19 00:09:26.703 Socket (3) | Closed. | 2022-03-19 00:09:26.703 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-03-19 00:11:37.562 DTC Client socket (1) | Closed. | 2022-03-19 00:11:37.562 DTC Client socket (1) | Deleting network socket now after delay. | 2022-03-19 00:12:07.572 The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\ExampleChartbook.cht | 2022-03-19 00:13:51.989 * The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\ChartbookExample.cht | 2022-03-19 00:13:58.842 * The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht | 2022-03-19 00:14:04.657 * Date Time Of Last Edit: 2022-03-18 21:15:35
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| [2022-03-18 21:36:12] |
| John - SC Support - Posts: 38516 |
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As noted in post #6, those chartbooks will not open in the current version. We are creating new ones. In the meantime, you will need to just start a new Chartbook (File >> New Chartbook) and then use File >> Find Symbol to start a new chart. Refer to the instructions here: Getting Started, Opening Charts and Basic Trading: Open A Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-19 16:43:59] |
| User423974 - Posts: 18 |
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ok can you provide me with a number of the latest version I can install that would open my custom chartbook (created 2 years ago) ?
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| [2022-03-19 18:25:41] |
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Refer to: What is Sierra Chart Working On Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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