Support Board
Date/Time: Mon, 10 Mar 2025 10:28:51 +0000
Post From: "Not a valid chartbook" error
| [2022-03-18 18:04:46] |
| John - SC Support - Posts: 38516 |
|
Are the 2 chartbooks that came with the installation named "ChartbookExample" and "ExampleChartbook"? If not, then try opening one of these chartbooks and let us know if they open. Otherwise, please get us a copy of your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |