Support Board
Date/Time: Sun, 09 Mar 2025 20:54:50 +0000
urgent: not getting realtime data
View Count: 543
| [2022-03-11 17:07:53] |
| amirN - Posts: 159 |
|
SC connects and downloads historical data but no realtime today on my system. I cannot see any problem in my account control panel. Is there any problem somewhere in my account? I am using Teton order routing.
Date Time Of Last Edit: 2022-03-11 17:10:12
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| [2022-03-11 17:19:27] |
| John - SC Support - Posts: 38516 |
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Everything looks good on your account. Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-11 17:33:15] |
| amirN - Posts: 159 |
|
Not working: ESM22_FUT_CME CLJ22_FUT_CME Working: NVOL-NASDAQ TICK-NYSE NISS-NYSE Software version: 2364 64-bit | 2022-03-11 17:28:08.559 Primary Thread ID: 11860 | 2022-03-11 17:28:08.559 Usage end date: 2022-04-09 | 2022-03-11 17:28:08.559 Enabled for: Advanced Features 2. | 2022-03-11 17:28:08.559 Enabled for: Sierra Chart Historical Data Service. | 2022-03-11 17:28:08.559 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-11 17:28:08.559 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-11 17:28:08.559 Enabled for exchange2: CME (Trading Account Required) | 2022-03-11 17:28:08.559 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-11 17:28:08.559 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-11 17:28:08.559 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-11 17:28:08.559 Enabled for exchange2: fairx_exchange.data | 2022-03-11 17:28:08.559 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-11 17:28:08.559 Current selected Data/Trading service: Teton CME Order Routing | 2022-03-11 17:28:08.559 Custom symbol settings values: disabled | 2022-03-11 17:28:08.559 Chart Update Interval: 300 | 2022-03-11 17:28:08.559 Intraday Data Storage Time Unit: 0 | 2022-03-11 17:28:08.559 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-03-11 17:28:08.559 2022-03-11 17:28:08 Local computer time in UTC | 2022-03-11 17:28:08.559 2022-03-11 17:28:08 Local computer time in SC Time Zone | 2022-03-11 17:28:08.559 2022-03-11 16:53:40 Server time in UTC | 2022-03-11 17:28:08.559 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-11 17:28:08.559 Program path: J:\5- Trading\1- Futures\SierraChart\ | 2022-03-11 17:28:08.559 Data Files path: J:\5- Trading\1- Futures\SierraChart\Data\ | 2022-03-11 17:28:08.559 OS Version Number: 6.1 | 2022-03-11 17:28:08.560 Locale Setting: C | 2022-03-11 17:28:08.560 DLLs: amirN_64.dll, Convergent_64.dll, UserContributedStudies_64.dll | 2022-03-11 17:28:08.561 Allowed protected custom studies: | 2022-03-11 17:28:08.561 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11091 | 2022-03-11 17:28:13.223 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-11 17:28:13.235 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-11 17:28:13.236 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-03-11 17:28:13.236 Teton CME Order Routing | Network connection to server complete. | 2022-03-11 17:28:13.337 Teton CME Order Routing | Starting socket receive thread. | 2022-03-11 17:28:13.337 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-03-11 17:28:13.339 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:13.630 Teton CME Order Routing | Sending logon request message. | 2022-03-11 17:28:13.630 Teton CME Order Routing | Received logon response. | 2022-03-11 17:28:14.197 Teton CME Order Routing | Server Name: SC DTC Server. Build=41200. | 2022-03-11 17:28:14.197 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-03-11 17:28:14.197 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-03-11 17:28:14.197 Teton CME Order Routing | Trading is supported. | 2022-03-11 17:28:14.197 Teton CME Order Routing | Order cancel and replace is supported. | 2022-03-11 17:28:14.197 Teton CME Order Routing | OCO Orders supported. | 2022-03-11 17:28:14.197 Teton CME Order Routing | Bracket Orders supported. | 2022-03-11 17:28:14.197 Teton CME Order Routing | Connected to server complete. | 2022-03-11 17:28:14.197 Triggering next historical data download in queue. | 2022-03-11 17:28:14.204 Triggering next historical data download in queue. | 2022-03-11 17:28:14.204 Triggering next historical data download in queue. | 2022-03-11 17:28:14.204 Triggering next historical data download in queue. | 2022-03-11 17:28:14.204 Updated verified funded futures trading account ending date to: 2022-04-10 17:28:14 | 2022-03-11 17:28:14.204 No download requests in the queue to start downloads for. | 2022-03-11 17:28:14.252 No download requests in the queue to start downloads for. | 2022-03-11 17:28:14.252 No download requests in the queue to start downloads for. | 2022-03-11 17:28:14.252 Mapping ESM22_FUT_CME to ESM22. Service code: cme | 2022-03-11 17:28:14.301 Using symbol data fast lookup vector | 2022-03-11 17:28:14.301 SC Data - All Services | Starting real-time market data updates for: ESM22_FUT_CME (ESM22). ID: 1 Service code: cme | 2022-03-11 17:28:14.305 SC Data - All Services | Connecting to the server ds6-2.sierracharts.com. Port 10048 | 2022-03-11 17:28:14.305 SC Data - All Services | Requesting security definition data for: ESM22_FUT_CME (ESM22). ID: 1 | 2022-03-11 17:28:14.305 Mapping MESM22_FUT_CME to MESM22. Service code: cme | 2022-03-11 17:28:14.305 SC Data - All Services | Starting real-time market data updates for: MESM22_FUT_CME (MESM22). ID: 2 Service code: cme | 2022-03-11 17:28:14.310 SC Data - All Services | Requesting security definition data for: MESM22_FUT_CME (MESM22). ID: 2 | 2022-03-11 17:28:14.310 Added historical Intraday data request for ESM22_FUT_CME to the queue. | 2022-03-11 17:28:14.310 Intraday data recording state for symbol ESM22_FUT_CME is set to download 'Pending'. | 2022-03-11 17:28:14.310 Triggering next historical data download in queue. | 2022-03-11 17:28:14.310 DTC Client socket (3) | Creating socket. | 2022-03-11 17:28:14.314 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:28:14.315 DTC Client socket (3) | Connecting to IP: 51.195.180.15. | 2022-03-11 17:28:14.315 Delaying start of download for ESM22_FUT_CME | 2022-03-11 17:28:14.372 SC Data - All Services | Network connection to server complete. | 2022-03-11 17:28:14.372 SC Data - All Services | Starting socket receive thread. | 2022-03-11 17:28:14.372 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-11 17:28:14.373 Updated verified funded futures trading account ending date to: 2022-04-10 17:28:14 | 2022-03-11 17:28:14.374 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM22_FUT_CME | 2022-03-11 17:28:14.402 Teton CME Order Routing | Received security definition for symbol ESM22_FUT_CME | 2022-03-11 17:28:14.402 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:14.402 SC Data - All Services | Sending logon request message. | 2022-03-11 17:28:14.402 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MESM22_FUT_CME | 2022-03-11 17:28:14.406 Teton CME Order Routing | Received security definition for symbol MESM22_FUT_CME | 2022-03-11 17:28:14.406 Mapping CLJ22_FUT_CME to CLJ22. Service code: nymex | 2022-03-11 17:28:14.414 SC Data - All Services | Starting real-time market data updates for: CLJ22_FUT_CME (CLJ22). ID: 3 Service code: nymex | 2022-03-11 17:28:14.415 SC Data - All Services | Requesting security definition data for: CLJ22_FUT_CME (CLJ22). ID: 3 | 2022-03-11 17:28:14.415 Mapping MCLJ22_FUT_CME to MCLJ22. Service code: nymex | 2022-03-11 17:28:14.415 SC Data - All Services | Starting real-time market data updates for: MCLJ22_FUT_CME (MCLJ22). ID: 4 Service code: nymex | 2022-03-11 17:28:14.416 SC Data - All Services | Requesting security definition data for: MCLJ22_FUT_CME (MCLJ22). ID: 4 | 2022-03-11 17:28:14.416 Added historical Intraday data request for CLJ22_FUT_CME to the queue. | 2022-03-11 17:28:14.416 Intraday data recording state for symbol CLJ22_FUT_CME is set to download 'Pending'. | 2022-03-11 17:28:14.416 Triggering next historical data download in queue. | 2022-03-11 17:28:14.416 SC DTC Data with Market Depth | Starting real-time market data updates for: UDVR-NASDAQ. ID: 5 Service code: statscalc | 2022-03-11 17:28:14.419 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2022-03-11 17:28:14.419 SC DTC Data with Market Depth | Requesting security definition data for: UDVR-NASDAQ. ID: 5 | 2022-03-11 17:28:14.419 Added historical Intraday data request for UDVR-NASDAQ to the queue. | 2022-03-11 17:28:14.419 Intraday data recording state for symbol UDVR-NASDAQ is set to download 'Pending'. | 2022-03-11 17:28:14.419 Triggering next historical data download in queue. | 2022-03-11 17:28:14.419 DTC Client socket (4) | Creating socket. | 2022-03-11 17:28:14.425 DTC Client socket (4) | New receive buffer size: 5242880 | 2022-03-11 17:28:14.425 DTC Client socket (4) | Connecting to IP: 192.81.56.146. | 2022-03-11 17:28:14.425 Teton CME Order Routing | Starting real-time market data updates for: MES21_FUT_CME. ID: 6 | 2022-03-11 17:28:14.438 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: MES21_FUT_CME | 2022-03-11 17:28:14.438 Teton CME Order Routing | Requesting security definition data for: MES21_FUT_CME. ID: 6 | 2022-03-11 17:28:14.438 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 7 Service code: statscalc | 2022-03-11 17:28:14.485 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 7 | 2022-03-11 17:28:14.485 Added historical Intraday data request for TICK-NYSE to the queue. | 2022-03-11 17:28:14.485 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2022-03-11 17:28:14.485 Triggering next historical data download in queue. | 2022-03-11 17:28:14.485 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-NYSE. ID: 8 Service code: statscalc | 2022-03-11 17:28:14.488 SC DTC Data with Market Depth | Requesting security definition data for: NISS-NYSE. ID: 8 | 2022-03-11 17:28:14.488 Added historical Intraday data request for NISS-NYSE to the queue. | 2022-03-11 17:28:14.488 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2022-03-11 17:28:14.488 Triggering next historical data download in queue. | 2022-03-11 17:28:14.488 SC DTC Data with Market Depth | Starting real-time market data updates for: NVOL-NASDAQ. ID: 9 Service code: statscalc | 2022-03-11 17:28:14.489 SC DTC Data with Market Depth | Requesting security definition data for: NVOL-NASDAQ. ID: 9 | 2022-03-11 17:28:14.489 Added historical Intraday data request for NVOL-NASDAQ to the queue. | 2022-03-11 17:28:14.489 Intraday data recording state for symbol NVOL-NASDAQ is set to download 'Pending'. | 2022-03-11 17:28:14.489 Triggering next historical data download in queue. | 2022-03-11 17:28:14.489 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: CLJ22_FUT_CME | 2022-03-11 17:28:14.512 Teton CME Order Routing | Received security definition for symbol CLJ22_FUT_CME | 2022-03-11 17:28:14.512 SC DTC Data with Market Depth | Network connection to server complete. | 2022-03-11 17:28:14.516 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-03-11 17:28:14.516 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-11 17:28:14.518 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MCLJ22_FUT_CME | 2022-03-11 17:28:14.576 Teton CME Order Routing | Received security definition for symbol MCLJ22_FUT_CME | 2022-03-11 17:28:14.576 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:14.629 SC DTC Data with Market Depth | Sending logon request message. | 2022-03-11 17:28:14.629 Teton CME Order Routing | Received security definition for symbol MES21_FUT_CME | 2022-03-11 17:28:14.631 SC Data - All Services | Received logon response. | 2022-03-11 17:28:14.811 SC Data - All Services | Server Name: RealTime Server. | 2022-03-11 17:28:14.811 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-11 17:28:14.811 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-11 17:28:14.811 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-11 17:28:14.811 DTC Client socket (3) | CloseSocket call. | 2022-03-11 17:28:14.812 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:14.812 SC Data - All Services | Disconnected from the server. | 2022-03-11 17:28:14.812 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-11 17:28:14.812 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:28:14.819 DTC Client socket (3) | Closed. | 2022-03-11 17:28:14.819 SC DTC Data with Market Depth | Received logon response. | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Successfully connected. | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Trading is not supported. | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-NYSE | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NVOL-NASDAQ | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: UDVR-NASDAQ | 2022-03-11 17:28:15.387 SC DTC Data with Market Depth | Received security definition for symbol NISS-NYSE | 2022-03-11 17:28:15.570 SC DTC Data with Market Depth | Received security definition for symbol NVOL-NASDAQ | 2022-03-11 17:28:15.570 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2022-03-11 17:28:15.570 SC DTC Data with Market Depth | Received security definition for symbol UDVR-NASDAQ | 2022-03-11 17:28:15.570 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 443 | 2022-03-11 17:28:44.814 DTC Client socket (3) | Creating socket. | 2022-03-11 17:28:44.821 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:28:44.821 DTC Client socket (3) | Connecting to IP: 38.89.235.129. | 2022-03-11 17:28:44.821 SC Data - All Services | Network connection to server complete. | 2022-03-11 17:28:44.921 SC Data - All Services | Starting socket receive thread. | 2022-03-11 17:28:44.921 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-11 17:28:44.925 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:45.031 SC Data - All Services | Sending logon request message. | 2022-03-11 17:28:45.031 HD Request # 40 | Downloading Intraday chart data for ESM22_FUT_CME to the file ESM22_FUT_CME.scid. Service: cme | 2022-03-11 17:28:45.345 HD Request # 40 | Download start date-time: 2022-03-11 17:06:32.000000. File last date-time: 2022-03-11 17:06:32.421000 | 2022-03-11 17:28:45.345 HD Request # 40 | Using server: ds21.sierracharts.com port 10150 | 2022-03-11 17:28:45.345 Socket (5) | Creating socket. | 2022-03-11 17:28:45.346 Socket (5) | New receive buffer size: 5242880 | 2022-03-11 17:28:45.346 Socket (5) | Connecting to IP: 216.1.90.129. | 2022-03-11 17:28:45.346 HD Request # 40 | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:45.539 HD Request # 40 | Sending historical data logon request message. | 2022-03-11 17:28:45.539 SC Data - All Services | Received logon response. | 2022-03-11 17:28:45.845 SC Data - All Services | Server Name: RealTime Server. | 2022-03-11 17:28:45.845 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-11 17:28:45.845 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-11 17:28:45.846 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-11 17:28:45.846 DTC Client socket (3) | CloseSocket call. | 2022-03-11 17:28:45.846 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:45.846 SC Data - All Services | Disconnected from the server. | 2022-03-11 17:28:45.846 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-11 17:28:45.846 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:28:45.942 DTC Client socket (3) | Closed. | 2022-03-11 17:28:45.942 HD Request # 40 | Requesting Intraday data. Start date-time: 2022-03-11 17:06:32. Record interval: 0. Symbol: ESM22 | 2022-03-11 17:28:46.124 HD Request # 40 | Decompressing data. | 2022-03-11 17:28:46.218 HD Request # 40 | Receiving Intraday data for ESM22_FUT_CME starting at 2022-03-11 17:06:32.068000 | 2022-03-11 17:28:46.417 Socket (5) | CloseSocket call. | 2022-03-11 17:28:46.657 Historical data download thread signaled to stop. | 2022-03-11 17:28:46.657 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:46.658 HD Request # 40 | Timestamp of first Intraday data file record written: 2022-03-11 17:06:32.948000 | 2022-03-11 17:28:46.659 HD Request # 40 | Received 25803 Intraday data records from 2022-03-11 17:06:32.068000 to 2022-03-11 17:28:43.551000 (22.2 minutes) and wrote 25801 records for ESM22_FUT_CME | 2022-03-11 17:28:46.659 HD Request # 40 | Add time&sales data | Remembered last file record date-time: 2022-03-11 17:28:43.551000 | 2022-03-11 17:28:46.660 HD Request # 40 | Completion time: 1s | 2022-03-11 17:28:46.660 HD Request # 40 | Intraday data download complete for ESM22_FUT_CME. Unique request ID: 42 | 2022-03-11 17:28:46.660 Removing historical data download ID 42. | 2022-03-11 17:28:46.660 Real-time Intraday chart data file updates started for ESM22_FUT_CME | 2022-03-11 17:28:46.660 Intraday chart data file opened for ESM22_FUT_CME | 2022-03-11 17:28:46.660 HD Request # 40 | Enabling Intraday chart updating for symbol. | 2022-03-11 17:28:46.660 Triggering next historical data download in queue. | 2022-03-11 17:28:46.660 HD Request # 41 | Downloading Intraday chart data for CLJ22_FUT_CME to the file CLJ22_FUT_CME.scid. Service: nymex | 2022-03-11 17:28:46.660 HD Request # 41 | Download start date-time: 2022-03-11 17:06:33.000000. File last date-time: 2022-03-11 17:06:33.766001 | 2022-03-11 17:28:46.661 HD Request # 41 | Using server: ds23.sierracharts.com port 10149 | 2022-03-11 17:28:46.661 Socket (3) | Creating socket. | 2022-03-11 17:28:46.661 Socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:28:46.661 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-03-11 17:28:46.661 Socket (5) | Socket gracefully closed by remote side. | 2022-03-11 17:28:46.751 Socket (5) | Closed. | 2022-03-11 17:28:46.751 HD Request # 41 | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:46.860 HD Request # 41 | Sending historical data logon request message. | 2022-03-11 17:28:46.860 HD Request # 41 | Requesting Intraday data. Start date-time: 2022-03-11 17:06:33. Record interval: 0. Symbol: CLJ22 | 2022-03-11 17:28:47.423 HD Request # 41 | Decompressing data. | 2022-03-11 17:28:47.519 HD Request # 41 | Receiving Intraday data for CLJ22_FUT_CME starting at 2022-03-11 17:06:33.047000 | 2022-03-11 17:28:47.825 Socket (3) | CloseSocket call. | 2022-03-11 17:28:47.828 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:47.829 Historical data download thread signaled to stop. | 2022-03-11 17:28:47.829 HD Request # 41 | Timestamp of first Intraday data file record written: 2022-03-11 17:06:37.378000 | 2022-03-11 17:28:47.829 HD Request # 41 | Received 5973 Intraday data records from 2022-03-11 17:06:33.047000 to 2022-03-11 17:28:46.507000 (22.2 minutes) and wrote 5967 records for CLJ22_FUT_CME | 2022-03-11 17:28:47.829 HD Request # 41 | Add time&sales data | Remembered last file record date-time: 2022-03-11 17:28:46.507000 | 2022-03-11 17:28:47.830 HD Request # 41 | Completion time: 1s | 2022-03-11 17:28:47.830 HD Request # 41 | Intraday data download complete for CLJ22_FUT_CME. Unique request ID: 43 | 2022-03-11 17:28:47.830 Removing historical data download ID 43. | 2022-03-11 17:28:47.830 Real-time Intraday chart data file updates started for CLJ22_FUT_CME | 2022-03-11 17:28:47.830 Intraday chart data file opened for CLJ22_FUT_CME | 2022-03-11 17:28:47.830 HD Request # 41 | Enabling Intraday chart updating for symbol. | 2022-03-11 17:28:47.830 Triggering next historical data download in queue. | 2022-03-11 17:28:47.830 HD Request # 42 | Downloading Intraday chart data for UDVR-NASDAQ to the file UDVR-NASDAQ.scid. Service: statscalc | 2022-03-11 17:28:47.830 HD Request # 42 | Download start date-time: 2022-03-11 17:25:28.000000. File last date-time: 2022-03-11 17:25:28.951002 | 2022-03-11 17:28:47.830 HD Request # 42 | Using server: ds12.sierracharts.com port 10150 | 2022-03-11 17:28:47.830 Socket (5) | Creating socket. | 2022-03-11 17:28:47.841 Socket (5) | New receive buffer size: 5242880 | 2022-03-11 17:28:47.841 Socket (5) | Connecting to IP: 204.15.197.14. | 2022-03-11 17:28:47.841 Socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:28:47.927 Socket (3) | Closed. | 2022-03-11 17:28:47.927 HD Request # 42 | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:48.041 HD Request # 42 | Sending historical data logon request message. | 2022-03-11 17:28:48.041 HD Request # 42 | Requesting Intraday data. Start date-time: 2022-03-11 17:25:28. Record interval: 0. Symbol: UDVR-NASDAQ | 2022-03-11 17:28:48.718 HD Request # 42 | Decompressing data. | 2022-03-11 17:28:48.816 HD Request # 42 | Receiving Intraday data for UDVR-NASDAQ starting at 2022-03-11 17:25:28.000000 | 2022-03-11 17:28:48.819 Socket (5) | CloseSocket call. | 2022-03-11 17:28:48.821 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:48.821 Historical data download thread signaled to stop. | 2022-03-11 17:28:48.821 HD Request # 42 | Timestamp of first Intraday data file record written: 2022-03-11 17:25:29.000000 | 2022-03-11 17:28:48.822 HD Request # 42 | Received 200 Intraday data records from 2022-03-11 17:25:28.000000 to 2022-03-11 17:28:47.000000 (3.3 minutes) and wrote 199 records for UDVR-NASDAQ | 2022-03-11 17:28:48.822 HD Request # 42 | Add time&sales data | Remembered last file record date-time: 2022-03-11 17:28:47.000000 | 2022-03-11 17:28:48.825 Added 17 Time and Sales records to Intraday data file for UDVR-NASDAQ after download. | 2022-03-11 17:28:48.825 HD Request # 42 | Completion time: 1s | 2022-03-11 17:28:48.825 HD Request # 42 | Intraday data download complete for UDVR-NASDAQ. Unique request ID: 44 | 2022-03-11 17:28:48.825 Removing historical data download ID 44. | 2022-03-11 17:28:48.825 Real-time Intraday chart data file updates started for UDVR-NASDAQ | 2022-03-11 17:28:48.826 Intraday chart data file opened for UDVR-NASDAQ | 2022-03-11 17:28:48.826 HD Request # 42 | Enabling Intraday chart updating for symbol. | 2022-03-11 17:28:48.826 Triggering next historical data download in queue. | 2022-03-11 17:28:48.826 HD Request # 43 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2022-03-11 17:28:48.826 HD Request # 43 | Download start date-time: 2022-03-11 17:25:28.000000. File last date-time: 2022-03-11 17:25:28.951001 | 2022-03-11 17:28:48.826 HD Request # 43 | Using server: ds4.sierracharts.com port 10149 | 2022-03-11 17:28:48.826 Socket (3) | Creating socket. | 2022-03-11 17:28:48.826 Socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:28:48.826 Socket (3) | Connecting to IP: 192.81.56.146. | 2022-03-11 17:28:48.826 Socket (5) | Socket gracefully closed by remote side. | 2022-03-11 17:28:48.912 Socket (5) | Closed. | 2022-03-11 17:28:48.912 Chart #6 has tagged chart #5 for full recalculation. Chartbook: NADRO ALL.Cht | 2022-03-11 17:28:48.933 NVOL-NASDAQ[M] 5 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: NADRO ALL.Cht | 2022-03-11 17:28:48.936 HD Request # 43 | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:49.011 HD Request # 43 | Sending historical data logon request message. | 2022-03-11 17:28:49.011 HD Request # 43 | Requesting Intraday data. Start date-time: 2022-03-11 17:25:28. Record interval: 0. Symbol: TICK-NYSE | 2022-03-11 17:28:49.629 HD Request # 43 | Decompressing data. | 2022-03-11 17:28:49.719 HD Request # 43 | Receiving Intraday data for TICK-NYSE starting at 2022-03-11 17:25:28.000000 | 2022-03-11 17:28:49.721 Socket (3) | CloseSocket call. | 2022-03-11 17:28:49.722 Historical data download thread signaled to stop. | 2022-03-11 17:28:49.723 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:49.723 HD Request # 43 | Timestamp of first Intraday data file record written: 2022-03-11 17:25:29.000000 | 2022-03-11 17:28:49.723 HD Request # 43 | Received 201 Intraday data records from 2022-03-11 17:25:28.000000 to 2022-03-11 17:28:48.000000 (3.3 minutes) and wrote 200 records for TICK-NYSE | 2022-03-11 17:28:49.723 HD Request # 43 | Add time&sales data | Remembered last file record date-time: 2022-03-11 17:28:48.000000 | 2022-03-11 17:28:49.724 Added 17 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2022-03-11 17:28:49.724 HD Request # 43 | Completion time: 1s | 2022-03-11 17:28:49.725 HD Request # 43 | Intraday data download complete for TICK-NYSE. Unique request ID: 45 | 2022-03-11 17:28:49.725 Removing historical data download ID 45. | 2022-03-11 17:28:49.725 Real-time Intraday chart data file updates started for TICK-NYSE | 2022-03-11 17:28:49.725 Intraday chart data file opened for TICK-NYSE | 2022-03-11 17:28:49.725 HD Request # 43 | Enabling Intraday chart updating for symbol. | 2022-03-11 17:28:49.725 Triggering next historical data download in queue. | 2022-03-11 17:28:49.725 HD Request # 44 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2022-03-11 17:28:49.725 HD Request # 44 | Download start date-time: 2022-03-11 17:25:28.000000. File last date-time: 2022-03-11 17:25:28.951000 | 2022-03-11 17:28:49.725 HD Request # 44 | Using server: ds12.sierracharts.com port 10150 | 2022-03-11 17:28:49.725 Socket (5) | Creating socket. | 2022-03-11 17:28:49.725 Socket (5) | New receive buffer size: 5242880 | 2022-03-11 17:28:49.725 Socket (5) | Connecting to IP: 204.15.197.14. | 2022-03-11 17:28:49.725 Socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:28:49.812 Socket (3) | Closed. | 2022-03-11 17:28:49.812 HD Request # 44 | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:49.926 HD Request # 44 | Sending historical data logon request message. | 2022-03-11 17:28:49.926 HD Request # 44 | Requesting Intraday data. Start date-time: 2022-03-11 17:25:28. Record interval: 0. Symbol: NISS-NYSE | 2022-03-11 17:28:50.017 HD Request # 44 | Decompressing data. | 2022-03-11 17:28:50.122 HD Request # 44 | Receiving Intraday data for NISS-NYSE starting at 2022-03-11 17:25:28.000000 | 2022-03-11 17:28:50.134 Socket (5) | CloseSocket call. | 2022-03-11 17:28:50.136 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:50.137 Historical data download thread signaled to stop. | 2022-03-11 17:28:50.137 HD Request # 44 | Timestamp of first Intraday data file record written: 2022-03-11 17:25:29.000000 | 2022-03-11 17:28:50.137 HD Request # 44 | Received 200 Intraday data records from 2022-03-11 17:25:28.000000 to 2022-03-11 17:28:47.000000 (3.3 minutes) and wrote 199 records for NISS-NYSE | 2022-03-11 17:28:50.138 HD Request # 44 | Add time&sales data | Remembered last file record date-time: 2022-03-11 17:28:47.000000 | 2022-03-11 17:28:50.140 Added 14 Time and Sales records to Intraday data file for NISS-NYSE after download. | 2022-03-11 17:28:50.140 HD Request # 44 | Completion time: 1s | 2022-03-11 17:28:50.141 HD Request # 44 | Intraday data download complete for NISS-NYSE. Unique request ID: 46 | 2022-03-11 17:28:50.141 Removing historical data download ID 46. | 2022-03-11 17:28:50.141 Real-time Intraday chart data file updates started for NISS-NYSE | 2022-03-11 17:28:50.141 Intraday chart data file opened for NISS-NYSE | 2022-03-11 17:28:50.141 HD Request # 44 | Enabling Intraday chart updating for symbol. | 2022-03-11 17:28:50.141 Triggering next historical data download in queue. | 2022-03-11 17:28:50.141 HD Request # 45 | Downloading Intraday chart data for NVOL-NASDAQ to the file NVOL-NASDAQ.scid. Service: statscalc | 2022-03-11 17:28:50.141 HD Request # 45 | Download start date-time: 2022-03-11 17:25:28.000000. File last date-time: 2022-03-11 17:25:28.951002 | 2022-03-11 17:28:50.142 HD Request # 45 | Using server: ds4.sierracharts.com port 10149 | 2022-03-11 17:28:50.142 Socket (3) | Creating socket. | 2022-03-11 17:28:50.142 Socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:28:50.143 Socket (3) | Connecting to IP: 192.81.56.146. | 2022-03-11 17:28:50.143 Socket (5) | Socket gracefully closed by remote side. | 2022-03-11 17:28:50.236 Socket (5) | Closed. | 2022-03-11 17:28:50.237 HD Request # 45 | Setting DTC encoding to Binary VLS | 2022-03-11 17:28:50.338 HD Request # 45 | Sending historical data logon request message. | 2022-03-11 17:28:50.338 HD Request # 45 | Requesting Intraday data. Start date-time: 2022-03-11 17:25:28. Record interval: 0. Symbol: NVOL-NASDAQ | 2022-03-11 17:28:50.427 HD Request # 45 | Decompressing data. | 2022-03-11 17:28:50.518 HD Request # 45 | Receiving Intraday data for NVOL-NASDAQ starting at 2022-03-11 17:25:28.000000 | 2022-03-11 17:28:50.520 Socket (3) | CloseSocket call. | 2022-03-11 17:28:50.522 Historical data download thread signaled to stop. | 2022-03-11 17:28:50.522 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:28:50.522 HD Request # 45 | Timestamp of first Intraday data file record written: 2022-03-11 17:25:29.000000 | 2022-03-11 17:28:50.522 HD Request # 45 | Received 201 Intraday data records from 2022-03-11 17:25:28.000000 to 2022-03-11 17:28:48.000000 (3.3 minutes) and wrote 200 records for NVOL-NASDAQ | 2022-03-11 17:28:50.522 HD Request # 45 | Add time&sales data | Remembered last file record date-time: 2022-03-11 17:28:48.000000 | 2022-03-11 17:28:50.524 Added 23 Time and Sales records to Intraday data file for NVOL-NASDAQ after download. | 2022-03-11 17:28:50.524 HD Request # 45 | Completion time: 0s | 2022-03-11 17:28:50.525 HD Request # 45 | Intraday data download complete for NVOL-NASDAQ. Unique request ID: 47 | 2022-03-11 17:28:50.525 Removing historical data download ID 47. | 2022-03-11 17:28:50.525 Real-time Intraday chart data file updates started for NVOL-NASDAQ | 2022-03-11 17:28:50.525 Intraday chart data file opened for NVOL-NASDAQ | 2022-03-11 17:28:50.525 HD Request # 45 | Enabling Intraday chart updating for symbol. | 2022-03-11 17:28:50.525 Triggering next historical data download in queue. | 2022-03-11 17:28:50.525 No download requests in the queue to start downloads for. | 2022-03-11 17:28:50.525 Socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:28:50.611 Socket (3) | Closed. | 2022-03-11 17:28:50.611 Opened cached Intraday file: J:\5- Trading\1- Futures\SierraChart\Data\UDVR-NASDAQ.scid. Thread ID: 10868 | 2022-03-11 17:28:51.253 Opened cached Intraday file: J:\5- Trading\1- Futures\SierraChart\Data\TICK-NYSE.scid. Thread ID: 10868 | 2022-03-11 17:28:51.253 Opened cached Intraday file: J:\5- Trading\1- Futures\SierraChart\Data\NISS-NYSE.scid. Thread ID: 10868 | 2022-03-11 17:28:51.254 Opened cached Intraday file: J:\5- Trading\1- Futures\SierraChart\Data\NVOL-NASDAQ.scid. Thread ID: 10868 | 2022-03-11 17:28:51.254 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2022-03-11 17:29:15.858 DTC Client socket (3) | Creating socket. | 2022-03-11 17:29:15.867 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:29:15.867 DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2022-03-11 17:29:15.867 SC Data - All Services | Network connection to server complete. | 2022-03-11 17:29:15.987 SC Data - All Services | Starting socket receive thread. | 2022-03-11 17:29:15.987 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-11 17:29:15.991 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-11 17:29:16.095 SC Data - All Services | Sending logon request message. | 2022-03-11 17:29:16.095 SC Data - All Services | Received logon response. | 2022-03-11 17:29:16.842 SC Data - All Services | Server Name: RealTime Server. | 2022-03-11 17:29:16.842 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-11 17:29:16.842 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-11 17:29:16.842 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-11 17:29:16.842 DTC Client socket (3) | CloseSocket call. | 2022-03-11 17:29:16.842 SC Data - All Services | Disconnected from the server. | 2022-03-11 17:29:16.842 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-11 17:29:16.842 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:29:16.842 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:29:16.935 DTC Client socket (3) | Closed. | 2022-03-11 17:29:16.935 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2022-03-11 17:29:46.855 DTC Client socket (3) | Creating socket. | 2022-03-11 17:29:46.862 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:29:46.862 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2022-03-11 17:29:46.862 SC Data - All Services | Network connection to server complete. | 2022-03-11 17:29:46.962 SC Data - All Services | Starting socket receive thread. | 2022-03-11 17:29:46.962 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-11 17:29:46.964 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-11 17:29:47.060 SC Data - All Services | Sending logon request message. | 2022-03-11 17:29:47.060 SC Data - All Services | Received logon response. | 2022-03-11 17:29:47.824 SC Data - All Services | Server Name: RealTime Server. | 2022-03-11 17:29:47.824 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-11 17:29:47.824 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-11 17:29:47.824 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-11 17:29:47.824 DTC Client socket (3) | CloseSocket call. | 2022-03-11 17:29:47.825 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:29:47.825 SC Data - All Services | Disconnected from the server. | 2022-03-11 17:29:47.825 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-11 17:29:47.825 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:29:47.918 DTC Client socket (3) | Closed. | 2022-03-11 17:29:47.918 Saved Chartbook: NADRO ES merr.Cht. Time: 0.0430 seconds. | 2022-03-11 17:30:08.310 Saved Chartbook: NADRO ALL.Cht. Time: 0.0200 seconds. | 2022-03-11 17:30:08.332 Saved Chartbook: NADRO CL merr.Cht. Time: 0.0269 seconds. | 2022-03-11 17:30:08.363 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2022-03-11 17:30:17.837 DTC Client socket (3) | Creating socket. | 2022-03-11 17:30:17.845 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-11 17:30:17.845 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2022-03-11 17:30:17.845 SC Data - All Services | Network connection to server complete. | 2022-03-11 17:30:17.942 SC Data - All Services | Starting socket receive thread. | 2022-03-11 17:30:17.942 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-11 17:30:17.945 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-11 17:30:18.045 SC Data - All Services | Sending logon request message. | 2022-03-11 17:30:18.045 SC Data - All Services | Received logon response. | 2022-03-11 17:30:18.781 SC Data - All Services | Server Name: RealTime Server. | 2022-03-11 17:30:18.781 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-11 17:30:18.781 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-11 17:30:18.781 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-11 17:30:18.781 DTC Client socket (3) | CloseSocket call. | 2022-03-11 17:30:18.782 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-11 17:30:18.782 SC Data - All Services | Disconnected from the server. | 2022-03-11 17:30:18.782 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-11 17:30:18.782 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-11 17:30:18.874 DTC Client socket (3) | Closed. | 2022-03-11 17:30:18.874 |
| [2022-03-11 17:45:44] |
| John - SC Support - Posts: 38516 |
|
Here is the issue: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
You must have another Sierra Chart running somewhere that is connected to the data feed. You will need to exit that Sierra Chart in order to get data to the system where you are not getting the data. Or, you can pay for 2 simultaneous connections to the data feed. This will require that you pay for the Exchange Fee twice. Refer to the information here: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-11 17:50:05] |
| amirN - Posts: 159 |
|
This is the only instance that I am using. Is it possible tp log me off of all instances just in case something has gone wrong?
|
| [2022-03-11 18:02:25] |
| John - SC Support - Posts: 38516 |
|
We do not have a way to log you off all instances. Our servers are showing that you have two connections from the following IP Addresses: 92.0.35.132 (running version 2364) 213.253.6.214 (running version 2339) You will have to exit from the Sierra Chart at the other location. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: