Support Board
Date/Time: Sun, 09 Mar 2025 20:46:37 +0000
error codes
View Count: 575
| [2022-03-07 21:10:24] |
| Byron Entz - Posts: 1 |
|
I've paid for pkg 11, have activated denali data $33/month. Called AMP they said I'm online. The desktop keeps giving me this attached error. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=62170 |
| [2022-03-07 21:57:00] |
| John - SC Support - Posts: 38516 |
|
Most likely you have Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. Change this to Yes by clicking in the Yes/No area to the right of the setting. Then reconnect to the data feed by selecting File >> Disconnect followed by File >> Connect to Data Feed. -- If that setting was set to Yes already, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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