Support Board
Date/Time: Mon, 10 Mar 2025 02:53:57 +0000
Post From: error codes
| [2022-03-07 21:57:00] |
| John - SC Support - Posts: 38516 |
|
Most likely you have Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. Change this to Yes by clicking in the Yes/No area to the right of the setting. Then reconnect to the data feed by selecting File >> Disconnect followed by File >> Connect to Data Feed. -- If that setting was set to Yes already, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |