Support Board
Date/Time: Mon, 10 Mar 2025 07:08:06 +0000
[Locked] - Receiving error logging in to Rithmic
View Count: 3228
[2022-03-07 20:16:49] |
User169205 - Posts: 67 |
Hello, I am getting a Connection Error message when i try to log in with my Rithmic credentials through AMP. AMP has confirmed that the credentials are working on their side. Please advise.
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[2022-03-07 21:49:18] |
John - SC Support - Posts: 38516 |
What exactly is the error message that you are getting?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-03-07 21:59:23] |
User169205 - Posts: 67 |
Connection error message from service Rithmic Trading . Logon error received from server date / time info. AMP Futures says they are confirming login and connection is good on their side.
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[2022-03-07 22:15:19] |
User169205 - Posts: 67 |
Issue resolved - cannot copy and paste info to Data/Trade service window.
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[2022-03-07 23:09:14] |
User169205 - Posts: 67 |
May have spoke too soon. Charts are not showing historical data for the MNQH2 contract. I am only getting live data as it occurs.
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[2022-03-07 23:12:25] |
John - SC Support - Posts: 38516 |
Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-03-07 23:59:53] |
User169205 - Posts: 67 |
Well, i logged in to Rithmic Trader Pro and got months of historical data. Is there a reason SC does not display this data ? Whether you 'support' them or not, the data is being fed out and not showing up on SC. Is there a reason please ?
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[2022-03-08 14:59:58] |
John - SC Support - Posts: 38516 |
It is not actually being fed out. We have a different connection to Rithmic and the information at the link we referenced explains what information they are sending and how.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-03-09 16:58:08] |
User169205 - Posts: 67 |
Now i am on denali/cqg. How do i set up data/trade service and denali ?
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[2022-03-09 18:04:49] |
John - SC Support - Posts: 38516 |
First, setup your connection to CQG, if you have not already done so. Follow the instructions at the following link for this: CQG Trading Platform Service: Setup Instructions After you do this, open your chartbooks and select Edit >> Translate Symbols to Current Service to ensure that your charts have been updated to the CQG symbols. Then, finish setting up the Denali Exchange Data Feed by all the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-03-14 10:19:38] |
User169205 - Posts: 67 |
In data/trade service settings / cqg >> the instructions show a server list to select from, the window does not have this option. Changes or user error ?
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[2022-03-14 12:24:19] |
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There is no Server list. So disregard that in the screenshot.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-03-14 16:13:49] |
User169205 - Posts: 67 |
this is just not working for me - when i am in SC DATA, i dont get any data, real or delayed. When i am in CQG, sierra does not recognize the symbol names. please advise
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[2022-03-14 16:22:28] |
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when i am in SC DATA, i dont get any data, real or delayed.
Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. If you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-03-18 07:37:51] |
User169205 - Posts: 67 |
Hello, Why is the Sierra Chart NASDAQ Subscriber Agreement so heavily focused on SC having the right to Monitor, Review & Audit a subscribers documents and systems ? None of this stuff appears on other agreements i have researched. 'For up to two years after subscriber agreement has ended'? Why ? Date Time Of Last Edit: 2022-03-18 07:40:34
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[2022-03-18 21:56:09] |
Sierra_Chart Engineering - Posts: 18725 |
This is based upon other agreements we work with for market data or the agreement we have with NASDAQ. We would have to check. It is certainly not us who comes up with this kind of language. We are just simply using language from similar agreements, or what the exchange itself is specifying in their agreements to us. Certainly we have no interest in the language that you quoted, but the exchanges do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-19 17:59:01
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[2022-03-19 14:38:06] |
User169205 - Posts: 67 |
Like i mentioned above, this language was not found in other agreements i saw. Also, some of it says specifically that 'Sierra Chart has the right'. This does not seem like something NASDAQ would specify, in an agreement for their data.
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[2022-03-19 17:36:37] |
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You have no understanding whatsoever of exchanges: This does not seem like something NASDAQ would specify, in an agreement for their data.
None whatsoever! You are simply unaware of the very harsh requirements of these exchanges. Completely unaware. You are making statements, without any basis in fact. You are making it look like it is Sierra Chart putting forth unreasonable terms. This is not the case at all. This is coming from the exchanges and we do not accept what you are saying because you are not knowledgeable on this subject. We have to check with our compliance, but we think the language of the NASDAQ agreement, is probably directly coming from NASDAQ. It actually differs than what we have from the CME. See below. We are not happy, when we are simply putting forth, the same terms that the exchange is upon us, to our users, then we get unfairly criticized as if somehow this is our own language. It is not! And as if somehow no one else is doing this. That is completely and totally false! This is the language we have for the CME: RIGHT OF INSPECTION AND AUDIT.
During regular business hours, any Persons designated by any Exchange may have access to Subscriber's offices or locations in order to observe the use made of the Market Data and to examine and inspect any Devices, attachments or apparatuses, as well as any books and records required to be maintained by Subscriber under Sections 3(b) and 4 in connection with its receipt and use of Market Data. Subscriber will make prompt adjustment (including interest thereon at the rate of 1.5% per month), through Vendor, to compensate any Exchange that discovers an under-reported use of the Market Data by Subscriber. In addition, at the election of any such Exchange, Subscriber will be liable for the reasonable costs of any audit that reveals a discrepancy in such Exchange's favor of five percent (5%) or more of the amount of fees actually due such Exchange. Subscriber shall maintain the records and books upon which it bases its reporting for CBOT, CME, Market Data for three (3) years following the period to which the records relate. Subscriber shall maintain the records and books upon which it bases the reporting for NYMEX, COMEX Market Data for six (6) years following the period to which the records and books relate. In the event that Subscriber fails to retain such records and books as required above, Subscriber agrees to pay each Exchange's reasonable estimate of any discrepancy discovered pursuant to any such audit. And this we think based upon what the data vendor Barchart uses. Language from Agreement from Barchart.com for market data: 5. RIGHT OF INSPECTION AND AUDIT.
During regular business hours, any Persons designated by any Exchange may have access to Subscriber's offices or locations in order to observe the use made of the Market Data and to examine and inspect any Devices, attachments or apparatuses, as well as any books and records required to be maintained by Subscriber under Sections 3(b) and 4 in connection with its receipt and use of Market Data. Subscriber will make prompt adjustment (including interest thereon at the rate of 1.5% per month), through Vendor, to compensate any Exchange that discovers an under-reported use of the Market Data by Subscriber. In addition, at the election of any such Exchange, Subscriber will be liable for the reasonable costs of any audit that reveals a discrepancy in such Exchange's favor of five percent (5%) or more of the amount of fees actually due such Exchange. Subscriber shall maintain the records and books upon which it bases its reporting for Cboe, CBOT, CCX, CCFE, CME, GreenX, KCBOT, or ONECHICAGO Market Data for three (3) years following the period to which the records relate. Subscriber shall maintain the records and books upon which it bases the reporting for NYMEX, COMEX, ICE FUTURES US, ICE FUTURES EUROPE, or ICE FUTURES CANADA Market Data for six (6) years following the period to which the records and books relate. In the event that Subscriber fails to retain such records and books as required above, Subscriber agrees to pay each Exchange's reasonable estimate of any discrepancy discovered pursuant to any such audit. It is the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-19 17:52:23
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[2022-03-19 17:57:16] |
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And for the record, NASDAQ is extremely protective of their data. Very protective. They are first and foremost, protective of their data in all ways, through agreements, audits, and requirements. You would not want to put up with a NASDAQ audit. So please just back off. We have responsibilities to the exchanges. If you do not want NASDAQ data, then just simple go elsewhere. It does not matter to us. We are not changing the Subscriber Agreement NASDAQ. Accept it or go elsewhere for NASDAQ data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-03-19 18:48:52] |
User169205 - Posts: 67 |
I have not seen this detail, in any other NASDAQ agreement i have reviewed - Yes, i do have the right to research other programs and yours as well. No reason to get defensive. From SC "Exchange Agreements - Subscriber Agreement NASDAQ" 11) Subscriber understands and acknowledges that as part of any Audit, the Third Party Licensor, Sierra Chart, and/or their agent(s) may observe Subscriber's use of the Market Data and examine and inspect any Devices, systems, applications, attachments or apparatuses, as well as any books and records (including any personal data contained therein), maintained by Subscriber in connection with this Agreement and/or Subscriber's use of the Market Data. |
[2022-03-19 19:07:58] |
User169205 - Posts: 67 |
I'll ask a better question - Is there a way i can continue using Sierra Charts, with my broker, without using Denali ?
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[2022-03-19 20:15:02] |
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Yes absolutely that is the language from the agreement in post #20, and that is what we are subjected to from NASDAQ. This is most likely the exact language from NASDAQ. Replace Sierra Chart with NASDAQ. And this is no different than what Barchart.com uses in their agreement that they require our users to sign when accessing the data that we make available to our users from Barchart: During regular business hours, any Persons designated by any Exchange may have access to
Subscriber's offices or locations in order to observe the use made of the Market Data and to examine and inspect any Devices, attachments or apparatuses, as well as any books and records required to be maintained by Subscriber under Sections 3(b) and 4 in connection with its receipt and use of Market Data. Is there a way i can continue using Sierra Charts, with my broker, without using Denali ? No. Unless you want to use Interactive Brokers and use their substandard data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-19 20:16:11
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[2022-03-20 10:01:50] |
User169205 - Posts: 67 |
Ok, got it. This may be about another entirely different issue for me. Think i'm going to take a break from trading for a while. Thanks for your time and feedback.
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[2022-03-20 18:26:14] |
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We looked into the basis of the language in our NASDAQ agreement and it is based upon an agreement from the second largest US stock brokerage with 38,000,000 accounts and their customers all agree to that similar language. It is essentially the very same language.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-20 22:00:29
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