Support Board
Date/Time: Sun, 09 Mar 2025 12:38:29 +0000
No data in chart and cant update chart
View Count: 550
| [2022-03-05 03:05:48] |
| User109175 - Posts: 28 |
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Hi, I currently get an error when trying to update my chart. There is no data in my chart and i get the error message in a red box "Error failed......unknown request" Below is what I have tried: - File >> Disconnect and File >> Connect to Data Feed - Update Symbol Settings - Global Symbol Settings: Update Symbol Settings - Retrying the Download When There is No Data in the Chart - Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Can you please assist asap. Thanks |
| [2022-03-06 01:42:44] |
| User109175 - Posts: 28 |
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Adding message log FYI. Can you please review asap.
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Private File |
| [2022-03-06 11:03:57] |
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You are having trouble with connectivity to Rithmic. Refer to: Data/Trading Service Connection and Symbol Issues: 1.7. Unable to Connect Because Server is Not Available over the Weekend ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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