Support Board
Date/Time: Sun, 09 Mar 2025 12:49:04 +0000
Email change in "Account Management"
View Count: 698
| [2022-03-05 02:31:39] |
| Ryan Bailey - Posts: 53 |
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When I log into the user portal and go to "account management" I have a email that is no longer valid. I have tried to change it multiple times but keeps defaulting back to the old one. I'm not sure why it won't update. Please assist
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| [2022-03-07 15:21:00] |
| John - SC Support - Posts: 38516 |
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There are two places that you can change your email. One is the Account Management section of the website. The other is on the login screen for the Sierra Chart software. Just change your email on the login screen and everything should go forward correctly from there. To do this, start Sierra Chart (or restart) and select the Cancel button one time on the login screen when it comes up. This will stop the automatic login. Then enter the correct email on the right side of the login screen. Then select OK to continue the login and your email will update in our system. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-07 15:27:39] |
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Also make sure you are running an up-to-date version of Sierra Chart. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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